HALL DODGE CHRYSLER JEEP

★★★☆☆
36.8434 -76.0815
Map and Directions to Hall Chrysler Dodge Jeep Ram

757-498-2227

3148 VIRGINIA BEACH BLVD

Virginia Beach, VA

23452

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About HALL DODGE CHRYSLER JEEP

Hours
Mon-Fri 9am-5pm

Automotive

Automotive
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Reviews 1 - 5 of 5.
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Active duty military after spending 3 years over seas came back and excited to buy a new car. The problem is after dealing with Hall Chrysler I never want to go through that experience again. After there blatant disrespect and disregard to customer service I don't think anybody would. Seconds after the purchase of my car I was immediately neglected and disregarded. Questions about my purchased car went unanswered, promises made were broken and had a poor explanation on why they were not fulfilled. After paying for my car it took 4 business days for them to let me see and receive my car. That was just the tip of the iceberg. After receiving my car it was not in "new car" condition. 2 weeks after my purchase I noticed several glaring issues. I brought the car in to the service center for the issues to be examined and taken care of. Service advisor was rude and demeaning. After admitting that there might be a problem but not able to locate the specific problem I was told I had 3 years and 36,000 miles to figure it out. To my understanding when you purchase a "brand new car" you should have the high expectations that it will look and sound new(4 days after the bringing the car into the shop and dealing with all the hassle that was involved they finally admitted that they found the issue. What kind of dealership let's you take a new car home with problems?) I had problems with the upholstery in which he stated I should cover it up no one will see it. Makes you wonder what else the dealership is "covering up". I took this issue up with the service manager in which he replied "you are being an emotional little mess". I emailed the GM of hall in which he made no attempt to respond. Doesn't surprise me that every part of this company has been disrespectful and demeaning throughout this entire process. To me this shows a reflection of the top leadership and how they want to run there business. This is why I strongly recommend that consumers take there business else where and not have to go through this nightmare.

1
★☆☆☆☆

Active duty military after spending 3 years over seas came back and excited to buy a new car. The problem is after dealing with Hall Chrysler I never want to go through that experience again. After there blatant disrespect and disregard to customer service I don't think anybody would. Seconds after the purchase of my car I was immediately neglected and disregarded. Questions about my purchased car went unanswered, promises made were broken and had a poor explanation on why they were not fulfilled. After paying for my car it took 4 business days for them to let me see and receive my car. That was just the tip of the iceberg. After receiving my car it was not in "new car" condition. 2 weeks after my purchase I noticed several glaring issues. I brought the car in to the service center for the issues to be examined and taken care of. Service advisor was rude and demeaning. After admitting that there might be a problem but not able to locate the specific problem I was told I had 3 years and 36,000 miles to figure it out. To my understanding when you purchase a "brand new car" you should have the high expectations that it will look and sound new(4 days after the bringing the car into the shop and dealing with all the hassle that was involved they finally admitted that they found the issue. What kind of dealership let's you take a new car home with problems?) I had problems with the upholstery in which he stated I should cover it up no one will see it. Makes you wonder what else the dealership is "covering up". I took this issue up with the service manager in which he replied "you are being an emotional little mess". I emailed the GM of hall in which he made no attempt to respond. Doesn't surprise me that every part of this company has been disrespectful and demeaning throughout this entire process. To me this shows a reflection of the top leadership and how they want to run there business. This is why I strongly recommend that consumers take there business else where and not have to go through this nightmare.

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.

I don't like writing reviews like this but if I can not talk to Mr. Colbert than I have no choice. I had a very bad experience with the parts department yesterday March 29th 2011. I have been buying parts from Hall for many a year and have never been shown such disrespect. I required a certain part for a customer and was quoted 450.00 for the part. I knew that there had to be some sort of mistake so I questioned the parts man about it. He said that it was the price that Chrysler had set on it and that there was nothing he could do about it. I knew that he had eather looked up the wrong part or someone was trying to make a mercedes payment. I took the time to go there and point out the part that I needed and he yet insisted that 450.00 was the price. I bought the part at Advantage for 33.19 plus tax. I went on chrisler official parts sight and located the part that I needed and the price for the oem part was 90.00 list and 66.25 my cost. Now please tell me where the remaining 383.75 came from. As I said the parts man tried to make me out a fool but after working on autos for the last 42 years I'm not a fool.
Now lets see if Mr. Cris Colbert is willing to talk to me. People, beware:

3
★★★☆☆

I don't like writing reviews like this but if I can not talk to Mr. Colbert than I have no choice. I had a very bad experience with the parts department yesterday March 29th 2011. I have been buying parts from Hall for many a year and have never been shown such disrespect. I required a certain part for a customer and was quoted 450.00 for the part. I knew that there had to be some sort of mistake so I questioned the parts man about it. He said that it was the price that Chrysler had set on it and that there was nothing he could do about it. I knew that he had eather looked up the wrong part or someone was trying to make a mercedes payment. I took the time to go there and point out the part that I needed and he yet insisted that 450.00 was the price. I bought the part at Advantage for 33.19 plus tax. I went on chrisler official parts sight and located the part that I needed and the price for the oem part was 90.00 list and 66.25 my cost. Now please tell me where the remaining 383.75 came from. As I said the parts man tried to make me out a fool but after working on autos for the last 42 years I'm not a fool.
Now lets see if Mr. Cris Colbert is willing to talk to me. People, beware:

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.

I have a 2002 Town and Country . Started having problems with the van 1week ago. They have replaced 3 different parts and non of that was the actual problem. Alley is a very nice rep for Chrysler . They have great customer service , but unhappy with the problem not being fixed . I will be taking car back to them not because I don't have a choice but because they care enough to find the problem without having alot of attitude.

3
★★★☆☆

I have a 2002 Town and Country . Started having problems with the van 1week ago. They have replaced 3 different parts and non of that was the actual problem. Alley is a very nice rep for Chrysler . They have great customer service , but unhappy with the problem not being fixed . I will be taking car back to them not because I don't have a choice but because they care enough to find the problem without having alot of attitude.

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.

Bought my Jeep and brought it here for regular maintenance. The sales people were a little too persuasive but in my case I really didn't need a lot of persuading t buy a Jeep. Their maintenance department has always provided me with good customer service and they were very good at giving courtesy calls when the service is complete and my Jeep is ready for pick up.

3
★★★☆☆

Bought my Jeep and brought it here for regular maintenance. The sales people were a little too persuasive but in my case I really didn't need a lot of persuading t buy a Jeep. Their maintenance department has always provided me with good customer service and they were very good at giving courtesy calls when the service is complete and my Jeep is ready for pick up.

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.

We have purchased two cars from the Jeep Hall and have been very happy with their services. Our sales person, Tharrington Battle was top class, not pushy, and very accommodating. We went in there with our research, and knew exactly what we wanted, and he made the process run smoothly. After buying our first Jeep through him, a year later, we went right back to him and Hall without hesitation. Their auto services are also very good, we have never had a problem getting our cars into them when they needed service.

4
★★★★☆

We have purchased two cars from the Jeep Hall and have been very happy with their services. Our sales person, Tharrington Battle was top class, not pushy, and very accommodating. We went in there with our research, and knew exactly what we wanted, and he made the process run smoothly. After buying our first Jeep through him, a year later, we went right back to him and Hall without hesitation. Their auto services are also very good, we have never had a problem getting our cars into them when they needed service.

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More about HALL DODGE CHRYSLER JEEP

Automotive New and Used Dealership, Parts and Accessories, Repairs and Services Models Carried: Chrysler, Dodge, Jeep, Car, SUV, Truck, Van, Hybrid, 300, PT Cruiser, Sebring, Convertible, Town & Country, Avenger, Caliber, Challenger, Charger, Grand Caravan, Journey, Nitro, Viper, Commander, Compass, Grand Cherokee, Liberty, Patriot, Wrangler

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