Briarwood Pediatrics

★★★★☆
  • 472 Briargate Dr

    South Elgin, IL 60177

    Map & Directions
  • 847-717-6400

About Briarwood Pediatrics

Professional Services

Professional Services
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Kane County Medical Society

2320 Dean St Ste 106 St Charles, IL

4.0 5
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My children have seen Dr. Masood since she opened her first office in Campton back in 2003. With children ranging in age from 2 - 13, we've seen many pediatricians - until, that is, we met Dr. Masood. Dr. Masood is the first doctor that takes my parental concerns and opinions into consideration - she recognizes that we, as parents, know our children better than anyone else.

While I would agree that staff has been inconsistent, Crystal is a standout, and is extremely reliable, understanding and helpful.

I trust this practice with my children, myself, and my mother.

5
★★★★★

My children have seen Dr. Masood since she opened her first office in Campton back in 2003. With children ranging in age from 2 - 13, we've seen many pediatricians - until, that is, we met Dr. Masood. Dr. Masood is the first doctor that takes my parental concerns and opinions into consideration - she recognizes that we, as parents, know our children better than anyone else.

While I would agree that staff has been inconsistent, Crystal is a standout, and is extremely reliable, understanding and helpful.

I trust this practice with my children, myself, and my mother.

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Nothing but nice things to say about this office. I live walking distance from this office and have been going to this office for nearly 3 years for my four children. Every time I needed to get my children in to see Doctors Miller and/or Dr. Decker, I have had no problems. Great Doctors, professional staff and nice office.Also, my husband and I see Dr. Chacko for our healthcare needs, she is great!!

5
★★★★★

Nothing but nice things to say about this office. I live walking distance from this office and have been going to this office for nearly 3 years for my four children. Every time I needed to get my children in to see Doctors Miller and/or Dr. Decker, I have had no problems. Great Doctors, professional staff and nice office.Also, my husband and I see Dr. Chacko for our healthcare needs, she is great!!

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This is my 3rd year with the practice, and I have only good things to say about the doctors. My kids see Dr. Masood and Dr. Miller and my family have a great internist, Dr. Chacko that cares not only about your health but your feelings and situation.
The staff has been always really helpful. You can find people that care.

5
★★★★★

This is my 3rd year with the practice, and I have only good things to say about the doctors. My kids see Dr. Masood and Dr. Miller and my family have a great internist, Dr. Chacko that cares not only about your health but your feelings and situation.
The staff has been always really helpful. You can find people that care.

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I too feel the staff of Briarwood Pediatrics is subpar. We have been trying to get the shot records for our children for more than 6 weeks and get differing stories each time. Supposedly they have closed their Algonquin office and we were looking for something closer than Elgin. They have told us Dr Masood has been on vacation for a month, then they have told us they already faxed them (which they did not as our current dr has been watching/waiting for them - we can't get the kids their shots updated without these records as they never gave them to us in the first place). Now they say that they were updating from paper files to digital and they may be lost. Oh, and if they find them, it will cost $90 ($30/child) for records they should have given to us anyways.

2
★★☆☆☆

I too feel the staff of Briarwood Pediatrics is subpar. We have been trying to get the shot records for our children for more than 6 weeks and get differing stories each time. Supposedly they have closed their Algonquin office and we were looking for something closer than Elgin. They have told us Dr Masood has been on vacation for a month, then they have told us they already faxed them (which they did not as our current dr has been watching/waiting for them - we can't get the kids their shots updated without these records as they never gave them to us in the first place). Now they say that they were updating from paper files to digital and they may be lost. Oh, and if they find them, it will cost $90 ($30/child) for records they should have given to us anyways.

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Dr. Masood provides excellent care, however, I think she spreads herself too thin, has too many practices. There has been a huge turnover with nurses and receptionists. The nurses often seem a bit incompetent and the receptionists are not terribly friendly or knowledgeable. While this office location is fairly nice, the Campton practice in St. Charles is filthy. It feels a bit like a clinic. Also, while it's nice to have separate waiting areas for sick and healthy patients, what difference does it really make if they are examined in the same rooms and allowed to play with communal toys? A+ doctor, but the poor supporting staff is what caused me to leave the practice.

3
★★★☆☆

Dr. Masood provides excellent care, however, I think she spreads herself too thin, has too many practices. There has been a huge turnover with nurses and receptionists. The nurses often seem a bit incompetent and the receptionists are not terribly friendly or knowledgeable. While this office location is fairly nice, the Campton practice in St. Charles is filthy. It feels a bit like a clinic. Also, while it's nice to have separate waiting areas for sick and healthy patients, what difference does it really make if they are examined in the same rooms and allowed to play with communal toys? A+ doctor, but the poor supporting staff is what caused me to leave the practice.

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