I have attempted to get warranty repair on a couple of items on my recently purchased Nissan. I presume that Nissan gives their dealers incentives for them to keep the cost of warranty repairs down. East TN Nissan abuses their customers in order to maximize their incentive. I have two warranty problems. For a problem regarding the heat not remaining constant, they made up a ridiculous story about an air bubble in the coolant. Unfortunately, the weather was already turning warm so I won't be able to test this one for several months. For the other problem regarding my display unit malfunctioning, they play dumb and won't fix it. I have had to explain the problem to at least five different employees on two visits. I just keep getting passed from one employee to another. After wasting so much time waiting on each one and explaining, demonstrating, showing them the owner's manual, etc. I just couldn't wait since I have other appointments to which I must go. In summary, please take this into consideration when you are deciding where to buy a new car. Good luck.
Posted 07/09/07 | Report Abuse
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