Casey Auto Group

★★★☆☆
  • 813 Diligence Dr Ste 116

    Newport News, VA 23606

    Map & Directions
  • 757-591-1000

About Casey Auto Group

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Hours
Sun 12pm-6pm, Mon-Sat 9am-9pm

Business Services

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I purchased a 2011 vehicle from them, and they switched models on me during the signing, causing me over $2500. When I got home, and discovered the switch had been made, they said I should have verified the VIN before I left the parking lot, and it was too late.

1
★☆☆☆☆

I purchased a 2011 vehicle from them, and they switched models on me during the signing, causing me over $2500. When I got home, and discovered the switch had been made, they said I should have verified the VIN before I left the parking lot, and it was too late.

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Big Memorial Day sale. Contacted dealership looking for a Jetta Sportwagen, TDI trim. After a couple back and forth phone calls "one" arrived on the truck the night before (yellow warning flag). Went and test drove the car - car sells itself ... A++ ratings on the car. Wanted to see if wife's preferred color choice was available, sales Mgr hm hawed around about how hard it was going to be, the expense to deliver, passing the additional expense on to us, yada yada yada (Yellow warning flag) I was happy with the car, the options and the color. The color was wife's #2 selection - so on to price. USAA (thru Zag) said I should pay $27,814, dealer wouldn't budge off $500 over invoice.

The funniest comment was when the Sales Manager told me he would sell that car tomorrow for $5K over invoice. I told him if he felt that he could do that, then have at it. Then he denied saying it and then he admitted to saying it .. and then he apologized for saying it. (first red warning flag)

After some discussion (@ 855pm .. closing time), I made the comment to split the difference and we would continue the process the next day as it was late and I didn't want to fool around with the process any longer.

Next day the new sales manager insisted on the over invoice price ($28,813). They ran credit - wife/my credit scores were both over 800 - should qualify for a good interest rate ... nope - offered 2.9 or 3.9. Umm, VW has a sale right now with 1.9%, why do they want more? (because they make more money - another red warning flag). Me and wife thought about it and were willing to go through with the deal if a couple options were included (i.e. floor mats, wash, full tank, etc) .. in the end, we walked away from the deal because they wouldn't toss in a set of custom floor mats - they wanted us to pay their cost vs. retail.

Next day - the original sales manager calls the house "hey, what happened? I thought we had a deal, I want to sell you this car, will do what is required to get you in the car, yada yada yada" I informed him that I wasn't happy with the sales price, all the extra expenses added in (i.e. business license tax - why am I paying their business license tax?), the $498 processing fee, (already paying a $770 destination fee). Also told him I felt like I was being jerked around because I told the salesman, if your sales manager doesn't agree to my requests, I am walking out the door.

If the overall process is like this - what should I expect with service after the sale? Seriously, if the sales process is so jacked up, what will service be like?

He offered to do the $500 over invoice ($28,813) and throw in floor mats.

That price is still $1K over the recommended sales price through zag. I told him I would consider his offer and think about it and would let him.

Called back the next day to inform him of our decision (which was if they lowered the interest rate, reduced the price by $500, we would bring down the $10K down payment and drive away with the car) .. as soon as he answered the phone, he wasn't cheerful and seemed despondent to the phone call.

I decided at that moment, I wasn't buying the car from them and would try my options with the other VW dealerships in the area (there are 4 within in an hour).

When I informed him of this decision, he didn't even inquire as to why, just said, "if we can be of any assistance in the future, let me know".

Obviously, they aren't interested in selling a car .. they are only interested in getting the most $$ they can while wasting customer's time.

The longer the review, the more accurate and passionate the reviewer is about the business. I stay away from small short reviews and Casey Auto Group has a couple reviews like that on the net ... so maybe it is their employees giving good ratings to increase their standing. Don't know -- YOU decided, I made my decision and that is not to do a sale with Casey VW / Casey Auto Group.

1
★☆☆☆☆

Big Memorial Day sale. Contacted dealership looking for a Jetta Sportwagen, TDI trim. After a couple back and forth phone calls "one" arrived on the truck the night before (yellow warning flag). Went and test drove the car - car sells itself ... A++ ratings on the car. Wanted to see if wife's preferred color choice was available, sales Mgr hm hawed around about how hard it was going to be, the expense to deliver, passing the additional expense on to us, yada yada yada (Yellow warning flag) I was happy with the car, the options and the color. The color was wife's #2 selection - so on to price. USAA (thru Zag) said I should pay $27,814, dealer wouldn't budge off $500 over invoice.

The funniest comment was when the Sales Manager told me he would sell that car tomorrow for $5K over invoice. I told him if he felt that he could do that, then have at it. Then he denied saying it and then he admitted to saying it .. and then he apologized for saying it. (first red warning flag)

After some discussion (@ 855pm .. closing time), I made the comment to split the difference and we would continue the process the next day as it was late and I didn't want to fool around with the process any longer.

Next day the new sales manager insisted on the over invoice price ($28,813). They ran credit - wife/my credit scores were both over 800 - should qualify for a good interest rate ... nope - offered 2.9 or 3.9. Umm, VW has a sale right now with 1.9%, why do they want more? (because they make more money - another red warning flag). Me and wife thought about it and were willing to go through with the deal if a couple options were included (i.e. floor mats, wash, full tank, etc) .. in the end, we walked away from the deal because they wouldn't toss in a set of custom floor mats - they wanted us to pay their cost vs. retail.

Next day - the original sales manager calls the house "hey, what happened? I thought we had a deal, I want to sell you this car, will do what is required to get you in the car, yada yada yada" I informed him that I wasn't happy with the sales price, all the extra expenses added in (i.e. business license tax - why am I paying their business license tax?), the $498 processing fee, (already paying a $770 destination fee). Also told him I felt like I was being jerked around because I told the salesman, if your sales manager doesn't agree to my requests, I am walking out the door.

If the overall process is like this - what should I expect with service after the sale? Seriously, if the sales process is so jacked up, what will service be like?

He offered to do the $500 over invoice ($28,813) and throw in floor mats.

That price is still $1K over the recommended sales price through zag. I told him I would consider his offer and think about it and would let him.

Called back the next day to inform him of our decision (which was if they lowered the interest rate, reduced the price by $500, we would bring down the $10K down payment and drive away with the car) .. as soon as he answered the phone, he wasn't cheerful and seemed despondent to the phone call.

I decided at that moment, I wasn't buying the car from them and would try my options with the other VW dealerships in the area (there are 4 within in an hour).

When I informed him of this decision, he didn't even inquire as to why, just said, "if we can be of any assistance in the future, let me know".

Obviously, they aren't interested in selling a car .. they are only interested in getting the most $$ they can while wasting customer's time.

The longer the review, the more accurate and passionate the reviewer is about the business. I stay away from small short reviews and Casey Auto Group has a couple reviews like that on the net ... so maybe it is their employees giving good ratings to increase their standing. Don't know -- YOU decided, I made my decision and that is not to do a sale with Casey VW / Casey Auto Group.

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I would just like to say that places like casey are the reason why car salesmen and dealerships are considered snakes and slime balls by many people. My daughter bought a $17000 car for $24000. Granted she is young and ignorant as far as car buying goes but for these people to take advantage of that is discusting. They upped the price for the car $2000, she put a downpayment of $4000 and the downpayment money disappeared. She got swindled and they saw her coming a mile away. Predators. Discusting.

1
★☆☆☆☆

I would just like to say that places like casey are the reason why car salesmen and dealerships are considered snakes and slime balls by many people. My daughter bought a $17000 car for $24000. Granted she is young and ignorant as far as car buying goes but for these people to take advantage of that is discusting. They upped the price for the car $2000, she put a downpayment of $4000 and the downpayment money disappeared. She got swindled and they saw her coming a mile away. Predators. Discusting.

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I am sharing my experience of the casey auto group in NN,Va.i visited there Chevy dealership a couplke of weeks back and now i am sure i will never go back there,the salesman by the name of Scott seemed like an amatuer but sweet talked everything,after giving all my info to the finance guy or the person that sits up in big desk in the middle of the showroom,he came back to me saying,"oh yeah we can it financed on your own by you will have a high interest rate,without a co=signer" I alre3ady knew this and was willing to pay a little more in payments,i left and called him back and said submit it to some banks and see who gives the better int rate,he sounded very sure and he'd get back to me next day.Next day comes and after 24 hrs i cal;l him leave a mess and 2 days goes by and still no call back.By this time i know it isn't happening,so i after i send an unpleasent e-mail to the dealer,another 2 days later i finally get a call back from the guy i dealt with a couple weeks earlier.He said the only bank that approved me wanted 12k down.Hello,were only talking about buying a 18k car here.I had gone to this dealer before and had no good luck so now i definitely won't go back there,and i am leaving my personal opinion of car sale people out of it.All i will say is it really is a big psychological game set up to benefit them.

1
★☆☆☆☆

I am sharing my experience of the casey auto group in NN,Va.i visited there Chevy dealership a couplke of weeks back and now i am sure i will never go back there,the salesman by the name of Scott seemed like an amatuer but sweet talked everything,after giving all my info to the finance guy or the person that sits up in big desk in the middle of the showroom,he came back to me saying,"oh yeah we can it financed on your own by you will have a high interest rate,without a co=signer" I alre3ady knew this and was willing to pay a little more in payments,i left and called him back and said submit it to some banks and see who gives the better int rate,he sounded very sure and he'd get back to me next day.Next day comes and after 24 hrs i cal;l him leave a mess and 2 days goes by and still no call back.By this time i know it isn't happening,so i after i send an unpleasent e-mail to the dealer,another 2 days later i finally get a call back from the guy i dealt with a couple weeks earlier.He said the only bank that approved me wanted 12k down.Hello,were only talking about buying a 18k car here.I had gone to this dealer before and had no good luck so now i definitely won't go back there,and i am leaving my personal opinion of car sale people out of it.All i will say is it really is a big psychological game set up to benefit them.

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This is by far the worst dealership I have ever encountered. All the paperwork was signed, we took possession of the vehicle but the owner didn't like the way the deal was setup... so they called me asked for the car back. Cm on. A deal is a deal, just because it doesn't benefit the owner doesn't mean it isn't legally binding. With that said, I am keeping the car. Pathetic that the management cannot do a deal without it getting overridden by the owner. Don't waste your time, go somewhere else that cares about you and your family... it has been a lot of unneeded stress.

1
★☆☆☆☆

This is by far the worst dealership I have ever encountered. All the paperwork was signed, we took possession of the vehicle but the owner didn't like the way the deal was setup... so they called me asked for the car back. Cm on. A deal is a deal, just because it doesn't benefit the owner doesn't mean it isn't legally binding. With that said, I am keeping the car. Pathetic that the management cannot do a deal without it getting overridden by the owner. Don't waste your time, go somewhere else that cares about you and your family... it has been a lot of unneeded stress.

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My family has bought Jeeps for the past 10 years. When we have gone to Casey Auto group to purchase a vehicle the salespeople have always been very accomodating and informative. They are always willing to go that extra mile .They have an accessible dealer ship for handicapped customers.

4
★★★★☆

My family has bought Jeeps for the past 10 years. When we have gone to Casey Auto group to purchase a vehicle the salespeople have always been very accomodating and informative. They are always willing to go that extra mile .They have an accessible dealer ship for handicapped customers.

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My family buys hondas only and we always get them from here. The salesmen are friendly, informative, and not pushy at all. However, you will probably need to haggle price a little.

5
★★★★★

My family buys hondas only and we always get them from here. The salesmen are friendly, informative, and not pushy at all. However, you will probably need to haggle price a little.

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Recently we needed to purchase a new car due to an accident. We went to Hall Honda here in VA Beach and there was a nice man but he said the Civic was the hot new car and they would not budge on the price. Hot car or not I am not paying sticker. After much dealsership shopping we drove the 50+ miles to Newport News to go to Casey Honda. The salesman there Mike was so nice and not pushy at all. We got the deal of a lifetime and everyone at the dealership were about making the customer happy not trying to make just another sale. In the future we will be making the drive for future vechile purchases. I also want to note that we have received a follow up call as well as 2 thank you cards/letters. They have world class customer service and make buying a new car a pleasure not the typical nightmare.

5
★★★★★

Recently we needed to purchase a new car due to an accident. We went to Hall Honda here in VA Beach and there was a nice man but he said the Civic was the hot new car and they would not budge on the price. Hot car or not I am not paying sticker. After much dealsership shopping we drove the 50+ miles to Newport News to go to Casey Honda. The salesman there Mike was so nice and not pushy at all. We got the deal of a lifetime and everyone at the dealership were about making the customer happy not trying to make just another sale. In the future we will be making the drive for future vechile purchases. I also want to note that we have received a follow up call as well as 2 thank you cards/letters. They have world class customer service and make buying a new car a pleasure not the typical nightmare.

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I just recently went to Casey to buy a mustang as a surprise for my wife. The salesman that worked with me was excellent. Not pushy at all and showed me exactly want I wanted to look at without talking me into something higher priced. I would recommend them and especially Billy to anyone!

5
★★★★★

I just recently went to Casey to buy a mustang as a surprise for my wife. The salesman that worked with me was excellent. Not pushy at all and showed me exactly want I wanted to look at without talking me into something higher priced. I would recommend them and especially Billy to anyone!

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