Tom's Windshield Repair & Auto Glass

★★★☆☆

About Tom's Windshield Repair & Auto Glass

Categories
  • Auto Glass
  • Glass Work
Hours
M-F 7:30am-5:30pm, Sa 7:30am-2pm, Su Closed
Special Offer
Call Today!
Emails
  • tomsshop@gmx.com

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Home Construction & Remodeling
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3.0 2
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If you want to deal with an owner who will berate you in the middle of the street, you found the perfect business! I got my windshield replaced and I was very pleased with how fast Tom's was able to do it, until I got my car back and saw how crappy the installation was and found scratches in the leather on my dashboard from the glass they wiped away. When I called Tom to alert him to the damage his team had done, he was incredibly rude to me, accused me of lying about the damage, then ultimately agreed to fix it once I told him that my uncle is a lawyer and wouldn't hesitate to bring him to court. About a month later I walked out to my car and found a crack down the middle of my windshield once more, only this time the crack originated from under my rearview mirror on the inside (no chip on the outside of my windshield). I called Tom again for him to replace it under warranty since there was no way that I had caused this crack. He desperately tried to find a chip in the outside of the windshield to explain the crack, but when he couldn't he decided to instead blame me for "hitting my mirror too hard" which apparently didn't knock off my mirror, but split my windshield. I informed him that I had not hit my mirror and had witnesses in my car the night before to verify that the windshield was not cracked, but his only response was to scream at me that he wasn't going to cover it under warranty and call me names. I would NEVER recommend anyone do business with this man EVER! I have never been treated so disrespectfully in my life, especially by a business owner. I am reporting him to the Better Business Bureau and filing a claim in small claims court because I hope no one ever has to go through what he put me through. GO TO SAFELIGHT!!!!!!!!!!!!!

1
★☆☆☆☆

If you want to deal with an owner who will berate you in the middle of the street, you found the perfect business! I got my windshield replaced and I was very pleased with how fast Tom's was able to do it, until I got my car back and saw how crappy the installation was and found scratches in the leather on my dashboard from the glass they wiped away. When I called Tom to alert him to the damage his team had done, he was incredibly rude to me, accused me of lying about the damage, then ultimately agreed to fix it once I told him that my uncle is a lawyer and wouldn't hesitate to bring him to court. About a month later I walked out to my car and found a crack down the middle of my windshield once more, only this time the crack originated from under my rearview mirror on the inside (no chip on the outside of my windshield). I called Tom again for him to replace it under warranty since there was no way that I had caused this crack. He desperately tried to find a chip in the outside of the windshield to explain the crack, but when he couldn't he decided to instead blame me for "hitting my mirror too hard" which apparently didn't knock off my mirror, but split my windshield. I informed him that I had not hit my mirror and had witnesses in my car the night before to verify that the windshield was not cracked, but his only response was to scream at me that he wasn't going to cover it under warranty and call me names. I would NEVER recommend anyone do business with this man EVER! I have never been treated so disrespectfully in my life, especially by a business owner. I am reporting him to the Better Business Bureau and filing a claim in small claims court because I hope no one ever has to go through what he put me through. GO TO SAFELIGHT!!!!!!!!!!!!!

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Tom's has replaced my windshield more than once. They are efficient and professional. I would not go anywhere else.

5
★★★★★

Tom's has replaced my windshield more than once. They are efficient and professional. I would not go anywhere else.

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Message from Tom's Windshield Repair & Auto Glass

We provide fast, reliable repair and replacements for broken windows, windshields, or any other type of vehicle glass. We also cut glass on-site for fleet trucks and heavy equipment. In emergency cases, same or next day services are available. We focus on the following services: auto glass repair, auto glass replacement, windshield chip & crack repair, windshield replacement, and over 600 windshields in stock. Call us today for more information!

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