Pooch is awesome. My puggle, Lilly, and I love it there. She comes to daycare there 3 times per week and she always comes home happy and tired! Their facility is immaculately clean and beautiful. Their customer service is 2nd to none. Lilly and I would be lost without the ladies at Pooch. Thanks a million! Kristen and Lilly
I have been sending our 2 dogs to Pooch for almost year know. WE love it! The staff is always pleasant and helpful and I feel very comfortable leaving them there for either a day or a month! I love their new location on Clybourn - They spared no expense...all for the dogs. Thanks ladies!
At first glance, you will think this place is amazing fit for your precious pup but in all actuality this place is a disaster waiting to happen. The front desk ditz has little regard for you or your dog and for some reason refrains from making eye contact with clientele but does manage to drink her VOSS water and check her email while checking you in. My pup was not ready at the arranged pick up time and his nails were bleeding from the so called PAWDICURE. The best part is that no one noticed and did not offer an apology in fact I had to ask for some powder to stop the bleeding. Furthermore, our second appointment resulted in us waiting for over thirty minutes for a check in that never happened we ended up leaving the location without every having our dog serviced. Most importantly, the dogs are kept in cages after 3 pm so you might want to rethink using the POOCH hotel for daycare you're better off hiring a dog sitter or crate training pup on your own. For all pet owners beware because the POOCH does not ask for VACCINATION INFO so for all you know you might end up getting you dog back with giardia or some terrible infection. The staff is unfriendly, rude and obviously not people or pet friendly. The most interesting question is if the facility is so great why do they keep their dogs upfront for most the day? Is there something in the back that they don't want to subject their own dogs too?
1 out of 1 people found this review helpful.
Pooch Chicago is the BEST dog care facility in chicago bar none. It is clean, sanitary, beautiful, and safe. The staff greatly cares about customer service and the safety of my dog. I highly recommend them!
PROS: customer service, service offerings, facility, trustworthy