Decorium Furniture

★★★★☆
  • 4851 N Western Ave

    Chicago, IL 60625

    Map & Directions
  • 773-561-8519

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4.0 4
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has some thing really different from other store. got a nice website too.
www.decorium.us

2
★★★★★

has some thing really different from other store. got a nice website too.
www.decorium.us

Pros: unique pieces

Cons: too much walking up and downstairs

.

Great Products, lots of style to choose from. Excellent price. We bought the custome make sofa set there. The only thing is you need to wait 12 weeks for special order. Will come back again.

2
★★★★★

Great Products, lots of style to choose from. Excellent price. We bought the custome make sofa set there. The only thing is you need to wait 12 weeks for special order. Will come back again.

Pros: Nice selection of furniture, Very good price

Cons: Special orders take a little long.

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Last month I started the purchase of a bedroom set at Decorium Furniture. I met with Tim Lee. I picked the set I wanted. We arranged for a lay-a-way plan for three months. I managed to get it paid off in a month. It was delivered this week. All I can say is this experience from start to finish was a pleasure. Great-looking furniture, polite and professional sales people, and the delivery guys were marvelous. When you want nice furniture for a good price, check this store out. Thanks. Terryl

2
★★★★★

Last month I started the purchase of a bedroom set at Decorium Furniture. I met with Tim Lee. I picked the set I wanted. We arranged for a lay-a-way plan for three months. I managed to get it paid off in a month. It was delivered this week. All I can say is this experience from start to finish was a pleasure. Great-looking furniture, polite and professional sales people, and the delivery guys were marvelous. When you want nice furniture for a good price, check this store out. Thanks. Terryl

Pros: Good furniture for the price

Cons: None

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We went into this experience wanting a nice leather sectional with ottoman at an affordable price. We found these things, but soon discovered that poor customer service and a long wait time would dominate our next SIX MONTHS! We special ordered our sectional, and have in writing that it would arrive in 7 to 15 weeks. Week 15 came around, and we contacted Decorium to see what was going on. One week later they delivered our sectional, to our satisfaction. The delivery men were courteous, and set up the couch quickly. The ottoman was not delivered. We asked about the ottoman, which was "lost somewhere in the warehouse." Each time we called, they said they would "look into it, and call us tomorrow." We never received a call in return. We made 4 or 5 stops to the store to try and sort things out-- to no avail. 22 weeks later, we still have NO ottoman! When we courteously confronted the salesman in charge of locating our ottoman, we were treated quite rudely, and he began shouting and throwing his hands up in the air in apparent frustration-- with us! Needless to say, we will not shop there again, and HIGHLY recommend that you try another store for your furniture needs.

0
★☆☆☆☆

We went into this experience wanting a nice leather sectional with ottoman at an affordable price. We found these things, but soon discovered that poor customer service and a long wait time would dominate our next SIX MONTHS! We special ordered our sectional, and have in writing that it would arrive in 7 to 15 weeks. Week 15 came around, and we contacted Decorium to see what was going on. One week later they delivered our sectional, to our satisfaction. The delivery men were courteous, and set up the couch quickly. The ottoman was not delivered. We asked about the ottoman, which was "lost somewhere in the warehouse." Each time we called, they said they would "look into it, and call us tomorrow." We never received a call in return. We made 4 or 5 stops to the store to try and sort things out-- to no avail. 22 weeks later, we still have NO ottoman! When we courteously confronted the salesman in charge of locating our ottoman, we were treated quite rudely, and he began shouting and throwing his hands up in the air in apparent frustration-- with us! Needless to say, we will not shop there again, and HIGHLY recommend that you try another store for your furniture needs.

Pros: Nice looking unique furniture

Cons: Extremely long wait time for special orders. Horrible customer service.

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