Pep Boys

You do have to ask for Alli , the service manager.
If you go through him,I am sure that they will do a good job. Through Ally( the service manager) you won't have any problems, I assure you !!!!

Posted 08/17/09 | Report Abuse

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I made an appointment to have 2 tires changed and an alignment done to my van. My husband brought the van and showed up early. They told him that it was going to take 2.5hours. He was surprised, but said OK and went and waited for the 2.5 hours in a Dunkin Doughnuts and in the Store. After the 2.5 hours he went to check and see if our vehicle was done and it hadn't even been brought in to be looked at. After he asked the man that was sitting there an his butt if the van was going to be done soon, the man got up and walked away from him without answering. Of course my husband left, without new tires after waiting for almost 3 hours. I agree with the other woman, they are HORRIBLE! It seems like in this economy they would want to have the business, especially in the automotive industry. HORRIBLE

Posted 03/06/09 | Report Abuse

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YOU'LL BE SMART TO AVOID THESE GUYS! The Pep Boys automotive repair on Route 16 in Everett, Massachusetts USED TO BE TRUSTWORTHY and have good dependable service, but NOT ANYMORE. Took my car that was stalling frequently to Pep Boys. They said they changed the alternator, but I know they didn't. My radio and clock in the car would have needed setting, and remarkably they were the same as they were before I left the car with them. The car continued to stall afterwards. Had it been repaired properly, it wouldn't stall at all. The vultures tried to use my return visit to sell me a tune-up and say the motor was skipping. I may not know a lot about cars, but I know the difference between skipping and stalling. I also know when I am being handed a bill of goods and someone is trying to take me for a ride. Pep Boys never did it before, but they have changed and they do their best to take advantage of women. What a rip-off - and all at a price tag of over $300.00! Don't know how they stay in business pulling this kind of crap. Won't go there again, and I have been going there for years. They have lost a good customer. The staff is not the same. These guys are all new and a bunch of punks. Trust me, stay away!

Posted 03/10/08 | Report Abuse

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