Wishes & Whims Bridal

★★☆☆☆

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Although I absolutely loved the dress I found here and got many complements on it on my wedding day, the staff at the shop did nothing to make my experience enjoyable. When I tried on dresses they did not help me to pull any or to try them on. When I picked my dress, rather than making me feel special, they told me all about how a friend of theirs wore it, calling it "her" dress. The real trouble started, however, after I ordered the dress. I was told the dress would be done in 3-4 months. I called to check at that time and they said it had not been completed but not to worry because my wedding day was far enough away. I continued to call to check in every so often and they were generally polite but unhelpful. Finally, after 8 months of waiting, getting to the point that if there was a problem with the dress I would really be in a jam for the wedding, both my father (who was paying for the dress) and I called them to try to find out what was going on. I had tried to remain calm and courteous throughout these conversations, and I explained that I liked to have my details taken care of in advance so I did not have to worry. The woman on the phone told me "I know you like to have things tied up in a pretty bow, but that just can't happen all the time." I burst into tears on the phone at her condescension, and then she proceeded to tell me she did not want me to be upset. I then told her I had been upset for some time. Later that same evening the owner of the store called and magically my dress was being shipped the next day. Then when I did go in to pick up the dress, they did not apologize and only offered me a set of thank-you notes to try to make up for things. They did not offer to steam my dress around the time of the wedding as I know many shops do and did not even offer to help me find someone to do alterations.

1
★☆☆☆☆

Although I absolutely loved the dress I found here and got many complements on it on my wedding day, the staff at the shop did nothing to make my experience enjoyable. When I tried on dresses they did not help me to pull any or to try them on. When I picked my dress, rather than making me feel special, they told me all about how a friend of theirs wore it, calling it "her" dress. The real trouble started, however, after I ordered the dress. I was told the dress would be done in 3-4 months. I called to check at that time and they said it had not been completed but not to worry because my wedding day was far enough away. I continued to call to check in every so often and they were generally polite but unhelpful. Finally, after 8 months of waiting, getting to the point that if there was a problem with the dress I would really be in a jam for the wedding, both my father (who was paying for the dress) and I called them to try to find out what was going on. I had tried to remain calm and courteous throughout these conversations, and I explained that I liked to have my details taken care of in advance so I did not have to worry. The woman on the phone told me "I know you like to have things tied up in a pretty bow, but that just can't happen all the time." I burst into tears on the phone at her condescension, and then she proceeded to tell me she did not want me to be upset. I then told her I had been upset for some time. Later that same evening the owner of the store called and magically my dress was being shipped the next day. Then when I did go in to pick up the dress, they did not apologize and only offered me a set of thank-you notes to try to make up for things. They did not offer to steam my dress around the time of the wedding as I know many shops do and did not even offer to help me find someone to do alterations.

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I agree with the other bride's posts. Wishes and Whims Bridal was a horrible store to deal with. I had an August 2009 wedding and order my dress in October 2008. I waited months to hear about my dress and 8 months after ordering I called the store to check on the delivery status. 2 months before my wedding I still had not received my dress. I had to directly call the dress designer to get my dress. 1 week after taking matters into my own hands I received the dress. Wishes and Whims did not want to call the designer for me at all. When I asked about the dress and requested they call the designer while I waited in the store I was lied to and they did not. I was blown off at every corner and lied too after ordering my dress. Not only did I order my dress there but my bridesmaids (8), flower girl, both mothers, grandmother, and aunt did as well and everyone had a difficult time with them. 1 bridesmaid didn't get her dress until 3 weeks before the wedding. Horrible expereince and would not recommentd it. The owners were rude at every conversation. They didn't offer the bridal party to try on their dress upon arrival and EvERYONE had to majorly alter their dress. Skip this store!!

1
★☆☆☆☆

I agree with the other bride's posts. Wishes and Whims Bridal was a horrible store to deal with. I had an August 2009 wedding and order my dress in October 2008. I waited months to hear about my dress and 8 months after ordering I called the store to check on the delivery status. 2 months before my wedding I still had not received my dress. I had to directly call the dress designer to get my dress. 1 week after taking matters into my own hands I received the dress. Wishes and Whims did not want to call the designer for me at all. When I asked about the dress and requested they call the designer while I waited in the store I was lied to and they did not. I was blown off at every corner and lied too after ordering my dress. Not only did I order my dress there but my bridesmaids (8), flower girl, both mothers, grandmother, and aunt did as well and everyone had a difficult time with them. 1 bridesmaid didn't get her dress until 3 weeks before the wedding. Horrible expereince and would not recommentd it. The owners were rude at every conversation. They didn't offer the bridal party to try on their dress upon arrival and EvERYONE had to majorly alter their dress. Skip this store!!

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1 out of 1 people found this review helpful.

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After dealing with this shop, I would not recommend them. Dresses for a July 2009 wedding were ordered in February 2009 with a June delivery. There was no communication from the shop regarding a problem with the dress orders or about an extended delivery date. After much stress and frustration the dresses were delivered one week prior to the wedding (24 weeks after the original order). The shop did not offer any kind of compensation such as free alterations, just excuses and blame on the designer. Their customer service leaves a lot to be desired.

1
★☆☆☆☆

After dealing with this shop, I would not recommend them. Dresses for a July 2009 wedding were ordered in February 2009 with a June delivery. There was no communication from the shop regarding a problem with the dress orders or about an extended delivery date. After much stress and frustration the dresses were delivered one week prior to the wedding (24 weeks after the original order). The shop did not offer any kind of compensation such as free alterations, just excuses and blame on the designer. Their customer service leaves a lot to be desired.

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1 out of 1 people found this review helpful.

.

This shop had the dress I wanted but the service was horrible. I paid 40 dollars to have the dress in early and it was still two months late while I was given the runaround on the phone. Once my dress was in, and I let them know my budget they still steered me toward expensive veils. To cap it all off, when I came in for my fitting, their 'recommended' person did not show up at all. After which they tried to sell me a special bag for my dress. I was insulted to say the least and with only two weeks until my wedding, I was left to find time to get a new person to get the dress fitted. I would not recommend Wishes and Whims to anyone.

1
★☆☆☆☆

This shop had the dress I wanted but the service was horrible. I paid 40 dollars to have the dress in early and it was still two months late while I was given the runaround on the phone. Once my dress was in, and I let them know my budget they still steered me toward expensive veils. To cap it all off, when I came in for my fitting, their 'recommended' person did not show up at all. After which they tried to sell me a special bag for my dress. I was insulted to say the least and with only two weeks until my wedding, I was left to find time to get a new person to get the dress fitted. I would not recommend Wishes and Whims to anyone.

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1 out of 1 people found this review helpful.

.

As an owner of Wishes and Whims Bridal, I invite brides everywhere to visit our store in person at 526 Graham Rd Suite 3 Cuyahoga Falls or our website at www.wishesandwhimsbridal.com to see the fabulous selection of gowns we offer. Our price range meets the needs of brides, our service is exceptional - we treat you the way we want to be treated! Buying your wedding gown is an important event in any bride's life and we want to be a special part of that day.As well as bridal attire, we offer Christening, First Communion, Prom, and dresses for everyone in the wedding party. Our special services, such as personalized Unity Candles, your wedding invitation order and much more, make us a special bridal shop.Stop in to see for yourself. We are easy to find and open Monday, Tuesday and Thursday 11-7, Friday 11-6 and Saturday 9-4.Linda Consolo

5
★★★★★

As an owner of Wishes and Whims Bridal, I invite brides everywhere to visit our store in person at 526 Graham Rd Suite 3 Cuyahoga Falls or our website at www.wishesandwhimsbridal.com to see the fabulous selection of gowns we offer. Our price range meets the needs of brides, our service is exceptional - we treat you the way we want to be treated! Buying your wedding gown is an important event in any bride's life and we want to be a special part of that day.As well as bridal attire, we offer Christening, First Communion, Prom, and dresses for everyone in the wedding party. Our special services, such as personalized Unity Candles, your wedding invitation order and much more, make us a special bridal shop.Stop in to see for yourself. We are easy to find and open Monday, Tuesday and Thursday 11-7, Friday 11-6 and Saturday 9-4.Linda Consolo

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0 out of 1 people found this review helpful.

.

I visited Wishes and Whims looking for a wedding gown and was pleasantly surprised. Selection of gowns was very good. Prices were the best I'd seen in the area.

They helped me find the perfect gown!

Although the store was very busy the customer service was still excellent. I will definitely go back for the my accessories and bridesmaids gowns and will tell all my friends about this place

4
★★★★☆

I visited Wishes and Whims looking for a wedding gown and was pleasantly surprised. Selection of gowns was very good. Prices were the best I'd seen in the area.

They helped me find the perfect gown!

Although the store was very busy the customer service was still excellent. I will definitely go back for the my accessories and bridesmaids gowns and will tell all my friends about this place

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I visited wishes and Whims once, and would not go back. I found their selection so-so, their service horrible, and their desire to help a customer lacking. Parking is okay, customer service is not there, I would not recommend this place. The dresses inside are not very well displayed, and the store is in a disarray.

2
★★☆☆☆

I visited wishes and Whims once, and would not go back. I found their selection so-so, their service horrible, and their desire to help a customer lacking. Parking is okay, customer service is not there, I would not recommend this place. The dresses inside are not very well displayed, and the store is in a disarray.

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0 out of 1 people found this review helpful.

 

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