Bergen County Harley-Davidson

★★★☆☆

About Bergen County Harley-Davidson

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Automotive
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3.0 2
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The individual named, Connie C. trashed this dealership claiming we did not transfer an ESP (extended service plan) contract after purchasing a bike through the buyer's assist program. To set the record straight, the dealership is not permitted to transfer the remaining coverage. Since the bike was not purchased from HD of Bergen but was a buyer's assist transaction, the transfer was supposed to take place between the buyer and seller in writing within 30 days of the date of sale.

5
★★★★★

The individual named, Connie C. trashed this dealership claiming we did not transfer an ESP (extended service plan) contract after purchasing a bike through the buyer's assist program. To set the record straight, the dealership is not permitted to transfer the remaining coverage. Since the bike was not purchased from HD of Bergen but was a buyer's assist transaction, the transfer was supposed to take place between the buyer and seller in writing within 30 days of the date of sale.

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Used their buyer assist program when I bought my bike and they neglected to transfer the warranty, then charged me for warranty work, out of pocket $$. Tried to say it was my responsibility but they dropped the ball. One by one they are losing good customers to bad customer service. They were close to home and convenient. Don't really mind the ride to Kosco, worth the trip. Great bunch of guys there. Outstanding service.

1
★☆☆☆☆

Used their buyer assist program when I bought my bike and they neglected to transfer the warranty, then charged me for warranty work, out of pocket $$. Tried to say it was my responsibility but they dropped the ball. One by one they are losing good customers to bad customer service. They were close to home and convenient. Don't really mind the ride to Kosco, worth the trip. Great bunch of guys there. Outstanding service.

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