Russell Cellular & Satellite

★☆☆☆☆

About Russell Cellular & Satellite

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  • Cell Phones
1.0 1
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I went into this Alltel a few weeks ago with my wife trying to replace our old phone, but I did not want to add another 2 years to my contract, so I decided I wanted to go ahead and start fresh on a prepaid account. I already knew it would be more expensive for a phone on a prepaid plan, but I was ready to purchase.
I could see right through the saleswoman, for when she found out for sure I did NOT want to sign another contract, she was rude, didn't explain anything to us, and even recommended going to another Alltel after we said we were ready to purchase?
It is obvious their commissions are based on signing up customers on new plans, which is fine, but when she started being disrespectful to My wife and I, we decided we do not want to deal with a company that looks at their customers this way. We haven't had to many problems with Alltel, but we just could not believe the level of rudeness this girl was showing us.
We are now paying a little bit more for prepaid with at&t, but we feel like it was a good switch. We don't want to say this is the type of experience you will have at any Alltel, because we have been with them for 4 years, but unless you are planning on resigning your contract or doing something FOR the company, they don't care.

1
★☆☆☆☆

I went into this Alltel a few weeks ago with my wife trying to replace our old phone, but I did not want to add another 2 years to my contract, so I decided I wanted to go ahead and start fresh on a prepaid account. I already knew it would be more expensive for a phone on a prepaid plan, but I was ready to purchase.
I could see right through the saleswoman, for when she found out for sure I did NOT want to sign another contract, she was rude, didn't explain anything to us, and even recommended going to another Alltel after we said we were ready to purchase?
It is obvious their commissions are based on signing up customers on new plans, which is fine, but when she started being disrespectful to My wife and I, we decided we do not want to deal with a company that looks at their customers this way. We haven't had to many problems with Alltel, but we just could not believe the level of rudeness this girl was showing us.
We are now paying a little bit more for prepaid with at&t, but we feel like it was a good switch. We don't want to say this is the type of experience you will have at any Alltel, because we have been with them for 4 years, but unless you are planning on resigning your contract or doing something FOR the company, they don't care.

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