Mattress Discounters - CLOSED

★☆☆☆☆
  • 1065 W Broad St

    Falls Church, VA 22046

    Map & Directions
  • 703-237-2501

About Mattress Discounters

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Hours
Mon - Fri, 10am - 8pm; Sat, 11am - 7pm; Sun, 12am - 5pm

Home & Garden

Home & Garden
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I bought a mattress, box spring, and bed frame from these people, and I will regret the decision for years.

I had just moved into town and was working long hours, so I walked into the store eager to buy a bed and cross this task off my list. In other words, I was an easy mark. First came the long chain of upselling. While their mattresses are cheap, they make their money back with a long and complex list of add-ons. To some extent, I expected this, although I have to admit I wasn't prepared for the length of the list or the lengths to which the saleswoman would play on every little apprehension. It may be cheaper to buy the lesser or do without, she would hint, but do you really want to take this risk?

She reassured me, however, with their "guarantee of satisfaction." Don't worry, if after 30 days you aren't satisfied, you aren't stuck with the mattress. There would be a delivery fee and restocking charge, of course, but that struck me as fair. What I didn't catch during her very rapid explanation was that the guarantee only allowed an upgrade to a more expensive mattress.

Delivery was a nightmare. Because I was working long hours, I asked a friend stay at my home during the 1:00-4:00 window they offered. To his surprise, the delivery person called at 10:45 and said they were 10-15 minutes away, and could they come early? My friend agreed, figuring that he could save himself four hours of uncertainty, and changed his plans for lunch. The truck never arrived, and nobody called to warn him of any delay. At 3:30, he called Mattress Discounters, only to be told the truck had "broken down." At 7:30, I got a call at my office. Could I take delivery that night? Irritated but unwilling to ask for another favor, I agreed and went home. After multiple phone calls back and forth, the mattress arrived--at 9:30.

The mattress sucked, so I went back to the store and met the same saleswoman. Oh no, you can't return the mattress, she said. That's not what I said. Look at the back side of the contract. Would you like an upgrade? Her smirk told me that I hadn't been the first to make this mistake. Indeed, make sure to check out http://www.consumeraffairs.com/furniture/mattress_discounters.htm and especially http://www.consumeraffairs.com/news04/2008/02/mattress_warehouse.html. ("Mattress Warehouse attorney Keith Rosa said he doesn't believe there are any serious customer service issues and said he believes many of the 150 complaints filed with ConsumerAffairs.com are the work of competitors.")

I know many of you are reading this and thinking to yourselves, This guy was just a fool, and he should have been more careful or more informed. This is true. However, even though this experience doesn't reflect well upon me, I thought writing it up might spare others the same expensive lesson.

1
★☆☆☆☆

I bought a mattress, box spring, and bed frame from these people, and I will regret the decision for years.

I had just moved into town and was working long hours, so I walked into the store eager to buy a bed and cross this task off my list. In other words, I was an easy mark. First came the long chain of upselling. While their mattresses are cheap, they make their money back with a long and complex list of add-ons. To some extent, I expected this, although I have to admit I wasn't prepared for the length of the list or the lengths to which the saleswoman would play on every little apprehension. It may be cheaper to buy the lesser or do without, she would hint, but do you really want to take this risk?

She reassured me, however, with their "guarantee of satisfaction." Don't worry, if after 30 days you aren't satisfied, you aren't stuck with the mattress. There would be a delivery fee and restocking charge, of course, but that struck me as fair. What I didn't catch during her very rapid explanation was that the guarantee only allowed an upgrade to a more expensive mattress.

Delivery was a nightmare. Because I was working long hours, I asked a friend stay at my home during the 1:00-4:00 window they offered. To his surprise, the delivery person called at 10:45 and said they were 10-15 minutes away, and could they come early? My friend agreed, figuring that he could save himself four hours of uncertainty, and changed his plans for lunch. The truck never arrived, and nobody called to warn him of any delay. At 3:30, he called Mattress Discounters, only to be told the truck had "broken down." At 7:30, I got a call at my office. Could I take delivery that night? Irritated but unwilling to ask for another favor, I agreed and went home. After multiple phone calls back and forth, the mattress arrived--at 9:30.

The mattress sucked, so I went back to the store and met the same saleswoman. Oh no, you can't return the mattress, she said. That's not what I said. Look at the back side of the contract. Would you like an upgrade? Her smirk told me that I hadn't been the first to make this mistake. Indeed, make sure to check out http://www.consumeraffairs.com/furniture/mattress_discounters.htm and especially http://www.consumeraffairs.com/news04/2008/02/mattress_warehouse.html. ("Mattress Warehouse attorney Keith Rosa said he doesn't believe there are any serious customer service issues and said he believes many of the 150 complaints filed with ConsumerAffairs.com are the work of competitors.")

I know many of you are reading this and thinking to yourselves, This guy was just a fool, and he should have been more careful or more informed. This is true. However, even though this experience doesn't reflect well upon me, I thought writing it up might spare others the same expensive lesson.

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.

I bought a mattress, box spring, and bed frame from these people, and I will regret the decision for years.

I had just moved into town and was working long hours, so I walked into the store eager to buy a bed and cross this task off my list. In other words, I was an easy mark. First came the long chain of upselling. While their mattresses are cheap, they make their money back with a long and complex list of add-ons. To some extent, I expected this, although I have to admit I wasn't prepared for the length of the list or the lengths to which the saleswoman would play on every little apprehension. It may be cheaper to buy the lesser or do without, she would hint, but do you really want to take this risk?

She reassured me, however, with their "guarantee of satisfaction." Don't worry, if after 30 days you aren't satisfied, you aren't stuck with the mattress. There would be a delivery fee and restocking charge, of course, but that struck me as fair. What I didn't catch during her very rapid explanation was that the guarantee only allowed an upgrade to a more expensive mattress.

Delivery was a nightmare. Because I was working long hours, I asked a friend stay at my home during the 1:00-4:00 window they offered. To his surprise, the delivery person called at 10:45 and said they were 10-15 minutes away, and could they come early? My friend agreed, figuring that he could save himself four hours of uncertainty, and changed his plans for lunch. The truck never arrived, and nobody called to warn him of any delay. At 3:30, he called Mattress Discounters, only to be told the truck had "broken down." At 7:30, I got a call at my office. Could I take delivery that night? Irritated but unwilling to ask for another favor, I agreed and went home. After multiple phone calls back and forth, the mattress arrived--at 9:30.

The mattress sucked, so I went back to the store and met the same saleswoman. Oh no, you can't return the mattress, she said. That's not what I said. Look at the back side of the contract. Would you like an upgrade? Her smirk told me that I hadn't been the first to make this mistake.

I know many of you are reading this and thinking to yourselves, This guy was just a fool, and he should have been more careful or more informed. This is true. However, even though this experience doesn't reflect well upon me, I thought writing it up might spare others the same expensive lesson.

0
★☆☆☆☆

I bought a mattress, box spring, and bed frame from these people, and I will regret the decision for years.

I had just moved into town and was working long hours, so I walked into the store eager to buy a bed and cross this task off my list. In other words, I was an easy mark. First came the long chain of upselling. While their mattresses are cheap, they make their money back with a long and complex list of add-ons. To some extent, I expected this, although I have to admit I wasn't prepared for the length of the list or the lengths to which the saleswoman would play on every little apprehension. It may be cheaper to buy the lesser or do without, she would hint, but do you really want to take this risk?

She reassured me, however, with their "guarantee of satisfaction." Don't worry, if after 30 days you aren't satisfied, you aren't stuck with the mattress. There would be a delivery fee and restocking charge, of course, but that struck me as fair. What I didn't catch during her very rapid explanation was that the guarantee only allowed an upgrade to a more expensive mattress.

Delivery was a nightmare. Because I was working long hours, I asked a friend stay at my home during the 1:00-4:00 window they offered. To his surprise, the delivery person called at 10:45 and said they were 10-15 minutes away, and could they come early? My friend agreed, figuring that he could save himself four hours of uncertainty, and changed his plans for lunch. The truck never arrived, and nobody called to warn him of any delay. At 3:30, he called Mattress Discounters, only to be told the truck had "broken down." At 7:30, I got a call at my office. Could I take delivery that night? Irritated but unwilling to ask for another favor, I agreed and went home. After multiple phone calls back and forth, the mattress arrived--at 9:30.

The mattress sucked, so I went back to the store and met the same saleswoman. Oh no, you can't return the mattress, she said. That's not what I said. Look at the back side of the contract. Would you like an upgrade? Her smirk told me that I hadn't been the first to make this mistake.

I know many of you are reading this and thinking to yourselves, This guy was just a fool, and he should have been more careful or more informed. This is true. However, even though this experience doesn't reflect well upon me, I thought writing it up might spare others the same expensive lesson.

Pros: None

Cons: poor quality, misleading sales, terrible delivery

 

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