PETSMART

★★★★☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 4645 Canal Ave SW

    Grandville, MI 49418

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Pets & Animals

Pets & Animals
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This is not a reflection of petsmart themselves, however, they do adoptions through lake haven animal shelter and they are horrendous. I applied for a puppy from them and when I called to ask if it would be at the petsmart to view on saturday the lady who answered was extremely unprofessional, acted as if I were wasting her time, and told me the dog would be there without bothering to ask which puppy and then hung up on me! When I drove 2 hours to see the puppy I was told I needed an approved application first and no one would tell me if the puppy was still available for adoption. Then I was denied my application for not having a vet currently when I don't have any pets currently! Also, they said I needed a fenced in yard but the site said that having an apartment wouldn't disqualify you. When I called to inquire why I was denied she said that I needed a fence and a vet. When I asked why a house dog (shih tzu) needed a fenced yard if would walk it on a leash she said "she didn't have time to explain it to me" and brought the conversation to a quick end. Very rude and unprofessional, I believe her name was Cheryl.
In conclusion, I would not recommend adopting from Lake Haven because they'll just waste 3 weeks of your time while you fall in love with a pet they won't give you. If they have such high standards for their adopting families they should have equally high standards (if not higher) for their staff/volunteers which they clearly don't.

Sincerely,

Now buying from a breeder

1
★☆☆☆☆

This is not a reflection of petsmart themselves, however, they do adoptions through lake haven animal shelter and they are horrendous. I applied for a puppy from them and when I called to ask if it would be at the petsmart to view on saturday the lady who answered was extremely unprofessional, acted as if I were wasting her time, and told me the dog would be there without bothering to ask which puppy and then hung up on me! When I drove 2 hours to see the puppy I was told I needed an approved application first and no one would tell me if the puppy was still available for adoption. Then I was denied my application for not having a vet currently when I don't have any pets currently! Also, they said I needed a fenced in yard but the site said that having an apartment wouldn't disqualify you. When I called to inquire why I was denied she said that I needed a fence and a vet. When I asked why a house dog (shih tzu) needed a fenced yard if would walk it on a leash she said "she didn't have time to explain it to me" and brought the conversation to a quick end. Very rude and unprofessional, I believe her name was Cheryl.
In conclusion, I would not recommend adopting from Lake Haven because they'll just waste 3 weeks of your time while you fall in love with a pet they won't give you. If they have such high standards for their adopting families they should have equally high standards (if not higher) for their staff/volunteers which they clearly don't.

Sincerely,

Now buying from a breeder

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Took my dog here for obedience classes... They were great!

3
★★★★★

Took my dog here for obedience classes... They were great!

.

This review in no way reflects Pet Smart or its employees. I would just like everyone to know that if you are looking to adopt a pet from Lake Haven Rescue (which uses Pet Smart to sell its animals) you might want to think twice. I know that these animals need good homes and that is why I wouldn't tell anyone NOT to adopt through them. However, I was treated so poorly by the Lake Haven staff (namely Cheryl) that I would never consider using them to adopt a pet or suggesting it to anyone I know. She treated me like a waste of her time from the very beginning and after I told her I lived in a mobile home park she was even much more condescending. She led me to believe that I would be able to get a cat and then ignored my phone calls. The next day she told me that another applicant was going to be getting the cat we had wanted and then she hung up on me.

1
★☆☆☆☆

This review in no way reflects Pet Smart or its employees. I would just like everyone to know that if you are looking to adopt a pet from Lake Haven Rescue (which uses Pet Smart to sell its animals) you might want to think twice. I know that these animals need good homes and that is why I wouldn't tell anyone NOT to adopt through them. However, I was treated so poorly by the Lake Haven staff (namely Cheryl) that I would never consider using them to adopt a pet or suggesting it to anyone I know. She treated me like a waste of her time from the very beginning and after I told her I lived in a mobile home park she was even much more condescending. She led me to believe that I would be able to get a cat and then ignored my phone calls. The next day she told me that another applicant was going to be getting the cat we had wanted and then she hung up on me.

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Yes, this is a Thank You note for making our 200 mile trip (from Mount Clemens) so rewarding. This is where we adopted our new love, Mystic, a nearly 1-year old mixed Russian Blue. Cheryl from the animal rescue organization and the staff at Pets mart are wonderful with the animals in their care. They helped us get started with Mystic with records for our vet and with supplies needed. Special thanks to Julia who stuck with us until we were ready for the trip home. We kept Mystic's name because she comes to us when we call her by that name. A very special pet. We have fine Pets mart stores in our area but I wish Grandville was closer.

5
★★★★★

Yes, this is a Thank You note for making our 200 mile trip (from Mount Clemens) so rewarding. This is where we adopted our new love, Mystic, a nearly 1-year old mixed Russian Blue. Cheryl from the animal rescue organization and the staff at Pets mart are wonderful with the animals in their care. They helped us get started with Mystic with records for our vet and with supplies needed. Special thanks to Julia who stuck with us until we were ready for the trip home. We kept Mystic's name because she comes to us when we call her by that name. A very special pet. We have fine Pets mart stores in our area but I wish Grandville was closer.

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I recently took my dog here for a plethora of supplies and a bath at the grooming salon located inside the store. The cs ustomer service there was really inviting! Right when we stepped inside, the associates greeted me and my pet. They also escorted us to the grooming salon in the back of the store, and the associates at the grooming salon were as happy to have us alike the regular store associates.

In fact, the grooming associates were so nice that they accepted my dog in for a bath, even though they were booked for the day. I enjoyed the visit--you will too, if you visit this store.

PROS: Good customer service, fast checkouts, spaced-out aisles
CONS: Odd location in an outdoor strip mall/center

5
★★★★★

I recently took my dog here for a plethora of supplies and a bath at the grooming salon located inside the store. The cs ustomer service there was really inviting! Right when we stepped inside, the associates greeted me and my pet. They also escorted us to the grooming salon in the back of the store, and the associates at the grooming salon were as happy to have us alike the regular store associates.

In fact, the grooming associates were so nice that they accepted my dog in for a bath, even though they were booked for the day. I enjoyed the visit--you will too, if you visit this store.

PROS: Good customer service, fast checkouts, spaced-out aisles
CONS: Odd location in an outdoor strip mall/center

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Grandville Petsmart is a store different from all the rest. Considering you can bring any kind of pet you have in. I have gone there and have seen snakes, lizards, dogs, and even cats. The associates are very helppful and they for the most part know what they are talking about. There is a wide variety of thing to look at, anywhere from the reptiles, fish, and the small animal habitat. The store has an enjoyable atmosphere and anyone would like.

5
★★★★★

Grandville Petsmart is a store different from all the rest. Considering you can bring any kind of pet you have in. I have gone there and have seen snakes, lizards, dogs, and even cats. The associates are very helppful and they for the most part know what they are talking about. There is a wide variety of thing to look at, anywhere from the reptiles, fish, and the small animal habitat. The store has an enjoyable atmosphere and anyone would like.

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I have gone to Petsmart in Grandville several times. It is a very upbeat and pleasant store where you are allowed to bring your pet in. The store is very organized and clean-considering pets are allowed. They have a wide variety of pet related items for dogs, cats, birds, repitles, fish, etc. The employees were very helpful and cheery.

4
★★★★☆

I have gone to Petsmart in Grandville several times. It is a very upbeat and pleasant store where you are allowed to bring your pet in. The store is very organized and clean-considering pets are allowed. They have a wide variety of pet related items for dogs, cats, birds, repitles, fish, etc. The employees were very helpful and cheery.

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