Sew What Gifts & Stitches

★★★★☆
  • 6950 Moores Ln

    Brentwood, TN 37027

    Map & Directions
  • 615-661-5858

About Sew What Gifts & Stitches

Hours
Mon-Fri 9am-5pm, Sat 10am-5pm

Shopping

Shopping
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Sew What is THE place for finding unique personalized gifts for weddings, baby showers, graduations, etc. I have shopped here for years and have never had a bad experience. It's so nice to shop local AND know your gift is going to be

3
★★★★★

Sew What is THE place for finding unique personalized gifts for weddings, baby showers, graduations, etc. I have shopped here for years and have never had a bad experience. It's so nice to shop local AND know your gift is going to be

.

I dropped off 3 blankets here to have them embroidered. We went over the spelling of the names twice and I signed a paper saying they were correct. 10 minutes later, I called back and changed one name from two words to all one word. When I came back to pick the blankets up, the name was all one word...but the spelling had been completely changed! I asked to see the form we filled out when it was dropped off and there it was, the correct spelling crossed out and a totally new word written in. The sales person apologized, wrote down the correction and told me that they would try to get the embroidery out and re-do it, but if they couldn't, they would buy another blanket and re-do the next day. I was a happy camper, mistakes happen after all.

But....the next day, the owner of the store calls me and basically accuses me of giving her the wrong spelling when I called to make my correction, then says ""but the customer's always right so we'll get this fixed for you"". I was so offended that she felt the need to make a call just to accuse me of making the mistake that I told her to forget the whole deal. She DID offer to refund me for what I paid for the blanket, but I had no interest in dealing with her anymore and told her to forget it. Now I have to find another gift in the next 48 hrs....

0
★☆☆☆☆

I dropped off 3 blankets here to have them embroidered. We went over the spelling of the names twice and I signed a paper saying they were correct. 10 minutes later, I called back and changed one name from two words to all one word. When I came back to pick the blankets up, the name was all one word...but the spelling had been completely changed! I asked to see the form we filled out when it was dropped off and there it was, the correct spelling crossed out and a totally new word written in. The sales person apologized, wrote down the correction and told me that they would try to get the embroidery out and re-do it, but if they couldn't, they would buy another blanket and re-do the next day. I was a happy camper, mistakes happen after all.

But....the next day, the owner of the store calls me and basically accuses me of giving her the wrong spelling when I called to make my correction, then says ""but the customer's always right so we'll get this fixed for you"". I was so offended that she felt the need to make a call just to accuse me of making the mistake that I told her to forget the whole deal. She DID offer to refund me for what I paid for the blanket, but I had no interest in dealing with her anymore and told her to forget it. Now I have to find another gift in the next 48 hrs....

 

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