Overseas Import Ltd

★☆☆☆☆
  • 22585 MARKEY CT UNIT B UNIT B

    STERLING, VA 20166

    Map & Directions
  • 703-450-3802

About Overseas Import Ltd

Categories
Hours
M-T 9-5 F 9-3

Automotive

Automotive
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I've had 11 different cars in 25 years and not had such bad service/quality control of a car repair shop - ever. After 3 years of ownership my Jaguar XK8 turned into a lemon - which is NOT their fault, and I had to have major repairs done (instrument cluster, tensioners, hydraulic system, roof pump etc). Not a single repair was done satisfactorily. Each time I had to go back - sometime twice - because they forgot to tighten a screw, a bulb was missing, a cover was left loose under the hood, the wind blocker was missing (!), and other annoying details, such as a two months repair time! The most disturbing part is their attitude, lack of customer response, obvious attempts to make up stories about what happened (including blaming it on the customer), and seemingly total lack of quality control. I could share many details inspired by the many bills I have (luckily most of it was covered by warranty), but I just want to WARN everybody about this 'specialty store', which unfortunately enjoys an oligopolic market position and knows it. Go to Rosenthal and pay a bit more.

1
★☆☆☆☆

I've had 11 different cars in 25 years and not had such bad service/quality control of a car repair shop - ever. After 3 years of ownership my Jaguar XK8 turned into a lemon - which is NOT their fault, and I had to have major repairs done (instrument cluster, tensioners, hydraulic system, roof pump etc). Not a single repair was done satisfactorily. Each time I had to go back - sometime twice - because they forgot to tighten a screw, a bulb was missing, a cover was left loose under the hood, the wind blocker was missing (!), and other annoying details, such as a two months repair time! The most disturbing part is their attitude, lack of customer response, obvious attempts to make up stories about what happened (including blaming it on the customer), and seemingly total lack of quality control. I could share many details inspired by the many bills I have (luckily most of it was covered by warranty), but I just want to WARN everybody about this 'specialty store', which unfortunately enjoys an oligopolic market position and knows it. Go to Rosenthal and pay a bit more.

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