Ybh Sales & Service Incorporated

★☆☆☆☆

About Ybh Sales & Service Incorporated

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  • Used Car Dealers

Automotive

Automotive
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The Volkswagen service at YBH is very bad. Limited Saturday hours, limited jobs they will do on Saturdays. No loaner cars, won't drop off or pick up from nearby locations. If you work and want to use this shop, be prepared to take many days off, especially as the Engine Check light on your VW will come on more and more frequently as it gets older.
I have put up with the dealership for years, but I have finally had enough. I have a problem with my alarm system - it always goes of 1 hr 15 minutes after locking the car. YBH has charged me money to fix this twice, and I still have the problem. After a heated argument about this with the service manager (Joe), he agreed to take another diagnostic look for free. I took the car in the evening before my appointment so that they would have all day to work on it. I had to take the next day off from work and sit at home. They didn't start working on the car until 1:30 pm. At about 4pm, they tell me they can't complete the job, and I need to leave the car there another day. They refuse to work on it on Saturday, and refuse to give me a rental for a future working day. When I ask for the service manager to complain, he comes on the phone and tells me to take my business elsewhere!
Don't make the mistake of going to this place, and better yet, don't make the mistake of buying a VW.

1
★☆☆☆☆

The Volkswagen service at YBH is very bad. Limited Saturday hours, limited jobs they will do on Saturdays. No loaner cars, won't drop off or pick up from nearby locations. If you work and want to use this shop, be prepared to take many days off, especially as the Engine Check light on your VW will come on more and more frequently as it gets older.
I have put up with the dealership for years, but I have finally had enough. I have a problem with my alarm system - it always goes of 1 hr 15 minutes after locking the car. YBH has charged me money to fix this twice, and I still have the problem. After a heated argument about this with the service manager (Joe), he agreed to take another diagnostic look for free. I took the car in the evening before my appointment so that they would have all day to work on it. I had to take the next day off from work and sit at home. They didn't start working on the car until 1:30 pm. At about 4pm, they tell me they can't complete the job, and I need to leave the car there another day. They refuse to work on it on Saturday, and refuse to give me a rental for a future working day. When I ask for the service manager to complain, he comes on the phone and tells me to take my business elsewhere!
Don't make the mistake of going to this place, and better yet, don't make the mistake of buying a VW.

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