Hughie & Louie's

★★★★☆
  • 6017 Glenwood Ave

    Raleigh, NC 27612

    Map & Directions
  • 919-783-5858

About Hughie & Louie's

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Hours
Tue-Fri 12pm-6pm, Sat 10am-2pm
4.1176 34
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This place is AWESOME!! I've been there many times over the years and go nowhere else when looking for costume bits or make-up. I'm a do-it-yourself costume person , most of the time starting at a consignment shop for clothes and ending

3
★★★★★

This place is AWESOME!! I've been there many times over the years and go nowhere else when looking for costume bits or make-up. I'm a do-it-yourself costume person , most of the time starting at a consignment shop for clothes and ending

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I'm a small theater arts teacher for a high school, and i need costumes all the time. let me tell you something, this place has EVERYTHING!!! and they are the most hilarious people ive ever met! I've been reading some of the reviews people

3
★★★★★

I'm a small theater arts teacher for a high school, and i need costumes all the time. let me tell you something, this place has EVERYTHING!!! and they are the most hilarious people ive ever met! I've been reading some of the reviews people

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We rent all of our costumes from Hughie and Louie's for our pageants / plays. We get amazing costumes, a fair price and excellent customer service. We buy makeup, latex or rubber prosthetics, theatrical makeup, and accessories. They have a huge selection of wigs at every price point. If we need something they don't have Louie always offers to order something in with no additional charge with only a two day wait. She even suggests where else in town we might find what we need. She is full of suggestions when we have no idea how to achieve a desired result. Louie is the best source for theatrical supplies in the area. Ignore the few bad reviews, and consider what these few people are really complaining about (Most of the time their complaints do not make sense). .

5
★★★★★

We rent all of our costumes from Hughie and Louie's for our pageants / plays. We get amazing costumes, a fair price and excellent customer service. We buy makeup, latex or rubber prosthetics, theatrical makeup, and accessories. They have a huge selection of wigs at every price point. If we need something they don't have Louie always offers to order something in with no additional charge with only a two day wait. She even suggests where else in town we might find what we need. She is full of suggestions when we have no idea how to achieve a desired result. Louie is the best source for theatrical supplies in the area. Ignore the few bad reviews, and consider what these few people are really complaining about (Most of the time their complaints do not make sense). .

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I rent all of my character costumes from Hughie and Louie

3
★★★★★

I rent all of my character costumes from Hughie and Louie

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I rent all of my characters from Hughie and Louie??s. (About 6 times a year.) They are all great and my events have been very successful. Last week I was in the store when a lady called to ask about the mouse costume and when she hung up Louie said 'Well there goes another bad review. And she was right. So, in Reply to Mrs. Victoria - - - Lets see you called three times to ask about how a costume looks but you never came into the store to see it and you are mad because it was not what you wanted. WHAT? Louie CAN NOT tell you a costume is a name brand character or that it looks like a character, it is against copyright and trademark law. She can only tell you that she has a mouse costume. Please note that Victoria even tells us that Louie informed her that the character was one of her older models and therefore not as pretty. Seems very honest to me. Instead of calling multiple times you should have gone into the store and made up your own mind. Honestly, did you call target 3 times and ask them to describe the presents you wanted to buy without going to the store? You should have given them 5 stars because they were honest and patient and took each of your phone calls seriously. (A previous poor performing employee was let go years ago and is no longer an issue.)

5
★★★★★

I rent all of my characters from Hughie and Louie??s. (About 6 times a year.) They are all great and my events have been very successful. Last week I was in the store when a lady called to ask about the mouse costume and when she hung up Louie said 'Well there goes another bad review. And she was right. So, in Reply to Mrs. Victoria - - - Lets see you called three times to ask about how a costume looks but you never came into the store to see it and you are mad because it was not what you wanted. WHAT? Louie CAN NOT tell you a costume is a name brand character or that it looks like a character, it is against copyright and trademark law. She can only tell you that she has a mouse costume. Please note that Victoria even tells us that Louie informed her that the character was one of her older models and therefore not as pretty. Seems very honest to me. Instead of calling multiple times you should have gone into the store and made up your own mind. Honestly, did you call target 3 times and ask them to describe the presents you wanted to buy without going to the store? You should have given them 5 stars because they were honest and patient and took each of your phone calls seriously. (A previous poor performing employee was let go years ago and is no longer an issue.)

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1 out of 1 people found this review helpful.

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In the 2 times I have been there I have had the best service I have had in any costume store in my life and i have been to a lot. Just last weekend I was searching for a wig for a costume photo shoot, The lady working helped me out by showing me different wigs and how to style the wigs to make them look like what i was looking for. I may not have gotten the exact wig I was looking for but the wig i ended up buying was far better than any wig I could find.

5
★★★★★

In the 2 times I have been there I have had the best service I have had in any costume store in my life and i have been to a lot. Just last weekend I was searching for a wig for a costume photo shoot, The lady working helped me out by showing me different wigs and how to style the wigs to make them look like what i was looking for. I may not have gotten the exact wig I was looking for but the wig i ended up buying was far better than any wig I could find.

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1 out of 1 people found this review helpful.

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Five Star Serivce with Five Star Prices and Five Star Inventory!!!!!!!!! Staff is very helpful and accommodating.

5
★★★★★

Five Star Serivce with Five Star Prices and Five Star Inventory!!!!!!!!! Staff is very helpful and accommodating.

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It isn't even worth the star I had to put up here. We called three times to see if they had a Mickey Mouse costume and that it was available for rental. While I do understand that Disney has the only authentic ones, I am aware that there are unofficial copies available. The first two times we called, we were led to believe that they had one available. We were told that there was an older head and a tux. On our third call, the day before the party, we were told for the first time that the head DID NOT LOOK LIKE MICKEY MOUSE!!! Although they never confirmed that it looked like Mickey in the previous calls, they also did not deny that it looked like Mickey. Since they led us to believe that they had what we were looking for, we didn't pursue any other options and therefore there will be two very disappointed little girls.

1
★☆☆☆☆

It isn't even worth the star I had to put up here. We called three times to see if they had a Mickey Mouse costume and that it was available for rental. While I do understand that Disney has the only authentic ones, I am aware that there are unofficial copies available. The first two times we called, we were led to believe that they had one available. We were told that there was an older head and a tux. On our third call, the day before the party, we were told for the first time that the head DID NOT LOOK LIKE MICKEY MOUSE!!! Although they never confirmed that it looked like Mickey in the previous calls, they also did not deny that it looked like Mickey. Since they led us to believe that they had what we were looking for, we didn't pursue any other options and therefore there will be two very disappointed little girls.

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0 out of 1 people found this review helpful.

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It isn't even worth the star I had to put up here. We called three times to see if they had a Mickey Mouse costume and that it was available for rental. While I do understand that Disney has the only authentic ones, I am aware that there

3
★★★★★

It isn't even worth the star I had to put up here. We called three times to see if they had a Mickey Mouse costume and that it was available for rental. While I do understand that Disney has the only authentic ones, I am aware that there

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If you do not like the no return policy, the go down the street and make a purchase at the next store! Here's a shock after Halloween when you try to return your item they have packed up and moved on, you still can't return the item. AT LEAST HUGHIE AND LOUIES ARE HONEST WITH YOU UP FRONT! they don't pack up and move overnight they have been in the same location for years.
What more do you want from a company, honest, dependable, loveable and funny! You can't get that down the street.
Great ladies don't forget the guys also!!

4
★★★★☆

If you do not like the no return policy, the go down the street and make a purchase at the next store! Here's a shock after Halloween when you try to return your item they have packed up and moved on, you still can't return the item. AT LEAST HUGHIE AND LOUIES ARE HONEST WITH YOU UP FRONT! they don't pack up and move overnight they have been in the same location for years.
What more do you want from a company, honest, dependable, loveable and funny! You can't get that down the street.
Great ladies don't forget the guys also!!

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1 out of 1 people found this review helpful.

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They don't stand by their merchandise. I bought 2 cap guns. One was missing a part and both broke immediately after first use. No exchanges and no refunds. The owner even grilled my child accusing him of lying and abusing the product. I will not buy anything else from them.

1
★☆☆☆☆

They don't stand by their merchandise. I bought 2 cap guns. One was missing a part and both broke immediately after first use. No exchanges and no refunds. The owner even grilled my child accusing him of lying and abusing the product. I will not buy anything else from them.

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I love being able to jaunt over to this place whenever I'm low on body paint or need to pick up something quick. I usually ebay or amazon for mail order, but being able to go to a local store at the last minute to get a costuming item is

3
★★★★★

I love being able to jaunt over to this place whenever I'm low on body paint or need to pick up something quick. I usually ebay or amazon for mail order, but being able to go to a local store at the last minute to get a costuming item is

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What!!!!! The best Costume place youll ever be in.Love her motto "IF I DONT HAVE IT YOU DONT NEED IT!' The Ladies are so helpful and funny. If you need a Costume you need to go there. You will find what you need. You go girls!!! HUGHIE AND LOUIES ROCK!

5
★★★★★

What!!!!! The best Costume place youll ever be in.Love her motto "IF I DONT HAVE IT YOU DONT NEED IT!' The Ladies are so helpful and funny. If you need a Costume you need to go there. You will find what you need. You go girls!!! HUGHIE AND LOUIES ROCK!

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hmmm

1
★★☆☆☆

hmmm

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amazing service. i would go there everyday if i could. i could even live in there.

2
★★★★★

amazing service. i would go there everyday if i could. i could even live in there.

Pros: EVERYTHING.

Cons: NOONE.

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I dabble in some independent film work in the Raleigh area, and when I need some prosthetics, blood, or liquid latex for a creature effect or something of the like, this store is a great place to have around.
The staff has always been boisterous and helpful in my experience, and they oftentimes seem genuinely interested in what kind of costuming I am working on.
I sometimes get lost for a while looking at the neat gore effects and props, which is a good thing.
I have only had one experience renting costumes from them (elephant and donkey costumes for a political PSA), but I was pleased with that as well.
I recommend this store to anyone who asks me for a good costume and makeup store.

2
★★★★★

I dabble in some independent film work in the Raleigh area, and when I need some prosthetics, blood, or liquid latex for a creature effect or something of the like, this store is a great place to have around.
The staff has always been boisterous and helpful in my experience, and they oftentimes seem genuinely interested in what kind of costuming I am working on.
I sometimes get lost for a while looking at the neat gore effects and props, which is a good thing.
I have only had one experience renting costumes from them (elephant and donkey costumes for a political PSA), but I was pleased with that as well.
I recommend this store to anyone who asks me for a good costume and makeup store.

Pros: Knowledgeable and friendly service; good selection

Cons: Somewhat small; not enough space (minor complaint though)

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A comment was posted by a woman who has never purchased an item from the Hughie and Lughie??s or even been in the store, but called and asked to return an item she purchased from an out of state on-line company. Instead of returning it to the on-line retailer she wanted a local store to exchange the costume and she is mad that the store owner refused and hung up on her? Seriously? I was in the store at the time, and Louie had to take time away from customers to deal with this woman ?? twice. Idiots should be hung up on!!
This woman??s comment should not appear on this site.

Hughie and Louie??s is the best place in town to find all of you costume and theatrical supplies. Louie will go out of her way to make sure you leave happy.

2
★★★★★

A comment was posted by a woman who has never purchased an item from the Hughie and Lughie??s or even been in the store, but called and asked to return an item she purchased from an out of state on-line company. Instead of returning it to the on-line retailer she wanted a local store to exchange the costume and she is mad that the store owner refused and hung up on her? Seriously? I was in the store at the time, and Louie had to take time away from customers to deal with this woman ?? twice. Idiots should be hung up on!!
This woman??s comment should not appear on this site.

Hughie and Louie??s is the best place in town to find all of you costume and theatrical supplies. Louie will go out of her way to make sure you leave happy.

Pros: They have everything for your dress up fun

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SUPER STORE...The store is a little cluttered but that's only because they have the GREATEST stuff crammed into that small shop. I've used them numerous times for all sorts of events. The staff is always helpful and friendly, during Halloween season and not. I recommend them to everyone.

And I can't believe anyone thought they could return a rented costume the next day because they supposedly "changed their mind". Did you try that stunt with your wedding dress since you only needed that one night too?

5
★★★★★

SUPER STORE...The store is a little cluttered but that's only because they have the GREATEST stuff crammed into that small shop. I've used them numerous times for all sorts of events. The staff is always helpful and friendly, during Halloween season and not. I recommend them to everyone.

And I can't believe anyone thought they could return a rented costume the next day because they supposedly "changed their mind". Did you try that stunt with your wedding dress since you only needed that one night too?

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2 out of 2 people found this review helpful.

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I called with a simple question, and the woman who answered the phone was so amazingly rude it blew my mind. I have never been spoken to in such a way when I didn't deserve it. I called again and even tried to apologize if she felt like my question 'offended her' which it could not POSSIBLY have. ( I wanted to exchange an unused item at her store even though I had purchased the item somewhere else out of state.) She insinuated that I was a child and basically an idiot for ever having asked such a dumb thing because heaven forbid you help out someone if they didn't help you first. She hung up on me TWICE! I hope her business fails miserably. Don't shop here. EVER.

0
★☆☆☆☆

I called with a simple question, and the woman who answered the phone was so amazingly rude it blew my mind. I have never been spoken to in such a way when I didn't deserve it. I called again and even tried to apologize if she felt like my question 'offended her' which it could not POSSIBLY have. ( I wanted to exchange an unused item at her store even though I had purchased the item somewhere else out of state.) She insinuated that I was a child and basically an idiot for ever having asked such a dumb thing because heaven forbid you help out someone if they didn't help you first. She hung up on me TWICE! I hope her business fails miserably. Don't shop here. EVER.

Pros: None

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Helpful, friendly, enthusiastic and downright fun! I needed an Elvis costume fast for Saturday night. Louie was so full of ideas. I found what I needed and that nights performance went exceptionally well. I would highly recommend this business for all your costume needs.

5
★★★★★

Helpful, friendly, enthusiastic and downright fun! I needed an Elvis costume fast for Saturday night. Louie was so full of ideas. I found what I needed and that nights performance went exceptionally well. I would highly recommend this business for all your costume needs.

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1 out of 1 people found this review helpful.

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I have used Hughie and Louie's for years. Over the years, they have helped organized the most amazing birthday parties for my children. The themes have included : Thomas-like party train, assorted costumes such as Batman, Robin, Bat Woman, Scooby Doo, Hay rides pulled by horses, a petting zoo complete with a baby pig who drank a bottle, spray on tattoos, an amazing magician, popcorn machines, snow cone machines and a variety of inflatables. Lu Ann is absolutely the best in the business. Go to her for all you party needs. She is helpful, enthusiastic and an amazing party organizer!

5
★★★★★

I have used Hughie and Louie's for years. Over the years, they have helped organized the most amazing birthday parties for my children. The themes have included : Thomas-like party train, assorted costumes such as Batman, Robin, Bat Woman, Scooby Doo, Hay rides pulled by horses, a petting zoo complete with a baby pig who drank a bottle, spray on tattoos, an amazing magician, popcorn machines, snow cone machines and a variety of inflatables. Lu Ann is absolutely the best in the business. Go to her for all you party needs. She is helpful, enthusiastic and an amazing party organizer!

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1 out of 1 people found this review helpful.

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Are you kidding me??? You return a rented costume the next day and want something else or a refund??? What kind of fool do you take the store owner to be, I would throw you out of the store. And for the person looking for something for free because they are getting 10 hats and canes, did you think you were buying a house or something??? I wonder why someone working for minimum wage threw in 2 canes and hats for free at a job that they don't care if the company they work for gives away something or not. Get real you bottom feeders!!!!

5
★★★★★

Are you kidding me??? You return a rented costume the next day and want something else or a refund??? What kind of fool do you take the store owner to be, I would throw you out of the store. And for the person looking for something for free because they are getting 10 hats and canes, did you think you were buying a house or something??? I wonder why someone working for minimum wage threw in 2 canes and hats for free at a job that they don't care if the company they work for gives away something or not. Get real you bottom feeders!!!!

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1 out of 1 people found this review helpful.

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Go elsewhere! The place is messy, dusty, and the cheaply made merchandise is overpriced. The owner seems to have forgotten that she owns a novelty costume shop during a recession. I went in there during the month of March to purchase 10 hats and 10 canes for a work function and she wouldn't work with me on the price at all. She acted like I was lucky to be doing business with her. Well then I went to Party City and I purchased 8 hats, 8 canes and they threw in the remaining 2 hats and 2 canes for free! That's a business that wants to last through this recession.

1
★☆☆☆☆

Go elsewhere! The place is messy, dusty, and the cheaply made merchandise is overpriced. The owner seems to have forgotten that she owns a novelty costume shop during a recession. I went in there during the month of March to purchase 10 hats and 10 canes for a work function and she wouldn't work with me on the price at all. She acted like I was lucky to be doing business with her. Well then I went to Party City and I purchased 8 hats, 8 canes and they threw in the remaining 2 hats and 2 canes for free! That's a business that wants to last through this recession.

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1 out of 2 people found this review helpful.

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I was in Hughie & Louie's this afternoon and Louie is out of her mind . . . in a good way. She is the most over the top person I've ever met and knows her inventory like the back of her hand. She's funny and helpful. Armed by the previous reviews, I asked about the strictness of their no return policy and she told me simply, "Before we had that, people would buy it, wear it, and try to return it the next day. This way my people don't have to offend anyone trying to figure out if they're pulling a fast one." You can't ask for more fair an answer than that.

4
★★★★☆

I was in Hughie & Louie's this afternoon and Louie is out of her mind . . . in a good way. She is the most over the top person I've ever met and knows her inventory like the back of her hand. She's funny and helpful. Armed by the previous reviews, I asked about the strictness of their no return policy and she told me simply, "Before we had that, people would buy it, wear it, and try to return it the next day. This way my people don't have to offend anyone trying to figure out if they're pulling a fast one." You can't ask for more fair an answer than that.

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1 out of 1 people found this review helpful.

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Anonymous stated that the staff at Hughie& Louie??s ??are extremely helpful when you buy.? Notice that Anonymous said ??Extremely? This is true they went go out of their way to help me find what I was looking for. I even observed them patiently coming up with creative ideas for those who didn??t know what to be. Anonymous goes on to score the store at a zero because they did not allow her to exchange her purchase on the next day. I would like to point out that the ??no exchange no refund?? policy is clearly posted around the store and the staff remind customers at check out. It is NOT rude to enforce clearly displayed and stated store policy.

5
★★★★★

Anonymous stated that the staff at Hughie& Louie??s ??are extremely helpful when you buy.? Notice that Anonymous said ??Extremely? This is true they went go out of their way to help me find what I was looking for. I even observed them patiently coming up with creative ideas for those who didn??t know what to be. Anonymous goes on to score the store at a zero because they did not allow her to exchange her purchase on the next day. I would like to point out that the ??no exchange no refund?? policy is clearly posted around the store and the staff remind customers at check out. It is NOT rude to enforce clearly displayed and stated store policy.

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1 out of 1 people found this review helpful.

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Louie?s booming voice greets each customer as they enter the store and her energetic personality makes shopping there a hilarious experience. (It makes one wonder if negative reviews are posted by the competition?) They have great rental costumes and don?t mind taking the time to help you put something together. They are also full of creative suggestions for those of us who are creatively challenged. The have a great selection of make-ups, wigs, accessories, and magic supplies. You can rent character costumes for parties too. They also carry costumes for purchase. Hughie & Louie?s is here all year unlike those shops that just set up for the holiday with cheap crappy costumes. Should you go? YES! Will you have a good time? YES! Will you find what you are looking for? YES!

2
★★★★★

Louie?s booming voice greets each customer as they enter the store and her energetic personality makes shopping there a hilarious experience. (It makes one wonder if negative reviews are posted by the competition?) They have great rental costumes and don?t mind taking the time to help you put something together. They are also full of creative suggestions for those of us who are creatively challenged. The have a great selection of make-ups, wigs, accessories, and magic supplies. You can rent character costumes for parties too. They also carry costumes for purchase. Hughie & Louie?s is here all year unlike those shops that just set up for the holiday with cheap crappy costumes. Should you go? YES! Will you have a good time? YES! Will you find what you are looking for? YES!

Pros: Friendly, Great Selection, Year-round Merchant

Cons: Hard to find - call and ask for directions

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Hughie and Louie's is obviously the BEST costume shop in the WORLD!!!! I just read in the other review they were rude... Which is soooo not true. I have been going to Hughie and Louie's for years. They have ALWAYS been amazing. I read all the signs...they are as clear as can be: NO RETURNS NO EXCHANGES. Except they sound nicer about it...but thats not the point. The point is they are a small shop and they cannot afford to have returns. Put yourself in their shoes. If you go in be sure to meet Louie, she will have you rolling on the floor with Laughter!

5
★★★★★

Hughie and Louie's is obviously the BEST costume shop in the WORLD!!!! I just read in the other review they were rude... Which is soooo not true. I have been going to Hughie and Louie's for years. They have ALWAYS been amazing. I read all the signs...they are as clear as can be: NO RETURNS NO EXCHANGES. Except they sound nicer about it...but thats not the point. The point is they are a small shop and they cannot afford to have returns. Put yourself in their shoes. If you go in be sure to meet Louie, she will have you rolling on the floor with Laughter!

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1 out of 1 people found this review helpful.

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This shop had exactly what I needed, which I'd had some difficulty finding elsewhere, and the price was much less than similar items available online. Just wish they stayed open later! : )

2
★★★★★

This shop had exactly what I needed, which I'd had some difficulty finding elsewhere, and the price was much less than similar items available online. Just wish they stayed open later! : )

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The owner of Fantasy Theatrical supply is untrustworthy, and should not be trusted, at least hughie and louie's has a good reputation, read this ripoffreport on Fantasy Theatrical Supply

google ripoffreport and Fantasy Theatrical Supply

Carolina Hurricanes

2
★★★★★

The owner of Fantasy Theatrical supply is untrustworthy, and should not be trusted, at least hughie and louie's has a good reputation, read this ripoffreport on Fantasy Theatrical Supply

google ripoffreport and Fantasy Theatrical Supply

Carolina Hurricanes

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I visited Hughie and Louies just about a week ago, just browsing around. I asked the sales lady for help, she was on the phone and after she got off the phone she never offered any assistance or help. I then made myself known by asking for help AGAIN and I felt that I was refused service. I would NEVER do business with a company that is going to ignore customers. Little did they know I needed to rent costumes for our show which was the Wizard of Oz (about 15 costumes total). If they read this hopefully it may help raise their level of customer service, although I highly doubt it. After leaving Hughie and Louie's feeling discouraged I turned to the internet for help and discovered Raleigh Creative Costumes which apparently was on Hillsborough Street for a number of years. I went there and soon found they were obviously out of business so I called their number from the internet and discovered the most totally awesome store in Raleigh called Fantasy Theatrical Supply which is on Western Blvd. They were definitely able to help me with all of our costumes for The Wizard of Oz. Not only were they able to help me but they acknowledged me with a great entrance and a fabulous store! I've never seen a costume shop this organized and facinating and my gosh, they have tons of merchandise! I wouldn't visit Hughie and Louie's again if you paid me a million dollars. Fantasy Theatrical is my new fav. store!

0
★☆☆☆☆

I visited Hughie and Louies just about a week ago, just browsing around. I asked the sales lady for help, she was on the phone and after she got off the phone she never offered any assistance or help. I then made myself known by asking for help AGAIN and I felt that I was refused service. I would NEVER do business with a company that is going to ignore customers. Little did they know I needed to rent costumes for our show which was the Wizard of Oz (about 15 costumes total). If they read this hopefully it may help raise their level of customer service, although I highly doubt it. After leaving Hughie and Louie's feeling discouraged I turned to the internet for help and discovered Raleigh Creative Costumes which apparently was on Hillsborough Street for a number of years. I went there and soon found they were obviously out of business so I called their number from the internet and discovered the most totally awesome store in Raleigh called Fantasy Theatrical Supply which is on Western Blvd. They were definitely able to help me with all of our costumes for The Wizard of Oz. Not only were they able to help me but they acknowledged me with a great entrance and a fabulous store! I've never seen a costume shop this organized and facinating and my gosh, they have tons of merchandise! I wouldn't visit Hughie and Louie's again if you paid me a million dollars. Fantasy Theatrical is my new fav. store!

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This place is too much fun. I like their slogan..."If we don't got it, you don't need it." Actually, I was surprised to find they had exactly what I needed. I've visited a number of costume, novelty and magic shops and nowhere have I received this level of service. And a plus...Louie is a bonafide madcap. She had customers dying from laughter. She knows her store and she had good ideas for me. You don't get that kind of service from seasonal costume shops or the mega stores. If you want cheap and tacky go somewhere else. If you want to get fixed up have fun doing it then try Hughie & Louie's. I also noted (ahead of time-because signs were plastered all over) that they make no refunds or exchanges - the customer makes that decision when they purchase goods there. I've seen this policy in other stores. I'm guessing Hughie & Louie's is a "mom and pop" shop. I suppose it makes no sense to give refunds after someone buys a costume, wears it to a party, then returns it the next day. Hey, they rent costumes, too. My friend got a kick out the sign by the dressing room..."Yo momma don't work here so pick up after yourself." If you are reading this and need costumes or accesories then I highly recommend this place.

2
★★★★★

This place is too much fun. I like their slogan..."If we don't got it, you don't need it." Actually, I was surprised to find they had exactly what I needed. I've visited a number of costume, novelty and magic shops and nowhere have I received this level of service. And a plus...Louie is a bonafide madcap. She had customers dying from laughter. She knows her store and she had good ideas for me. You don't get that kind of service from seasonal costume shops or the mega stores. If you want cheap and tacky go somewhere else. If you want to get fixed up have fun doing it then try Hughie & Louie's. I also noted (ahead of time-because signs were plastered all over) that they make no refunds or exchanges - the customer makes that decision when they purchase goods there. I've seen this policy in other stores. I'm guessing Hughie & Louie's is a "mom and pop" shop. I suppose it makes no sense to give refunds after someone buys a costume, wears it to a party, then returns it the next day. Hey, they rent costumes, too. My friend got a kick out the sign by the dressing room..."Yo momma don't work here so pick up after yourself." If you are reading this and need costumes or accesories then I highly recommend this place.

Pros: Good staff, good selection, good ideas

Cons: It's all good

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I've only been in there once before and, it was 2 days before Halloween. It was a crazy, clausterphobic (sp) madhouse inside and out. I asked a few questions and even though the girl was REALLY busy she still took the time out to help me which I was really surprised at considering Im not the most patient person. There were a few people in there that were getting on MY nerves by getting in the middle of my time with the sales girl. THEY were the ones actually being rude. If you can't handle someone returning the same attitude that you just dished out 30 seconds earlier...then you're just SOL

I might go back to this place again based on my experience but, I'll be sure to shop for a costume much earlier in the month.

1
★★★☆☆

I've only been in there once before and, it was 2 days before Halloween. It was a crazy, clausterphobic (sp) madhouse inside and out. I asked a few questions and even though the girl was REALLY busy she still took the time out to help me which I was really surprised at considering Im not the most patient person. There were a few people in there that were getting on MY nerves by getting in the middle of my time with the sales girl. THEY were the ones actually being rude. If you can't handle someone returning the same attitude that you just dished out 30 seconds earlier...then you're just SOL

I might go back to this place again based on my experience but, I'll be sure to shop for a costume much earlier in the month.

Pros: they had a lot to choose from/ helpful sales girl

Cons: too many people and not enough isles

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Very bad business techniques. I rented a costume and changed my mind the next day. The would not refund or even exchange. This is their business practice. They are exremely helpful when you buy but if you have a problem they are rude. I do not understand why they turn away what would be repeat business by not even exchanging something on the next day. Beware for Halloween.

1
★☆☆☆☆

Very bad business techniques. I rented a costume and changed my mind the next day. The would not refund or even exchange. This is their business practice. They are exremely helpful when you buy but if you have a problem they are rude. I do not understand why they turn away what would be repeat business by not even exchanging something on the next day. Beware for Halloween.

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1 out of 3 people found this review helpful.

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Not very Loyal to their customers. Nasty attitude. Will not exchange costumes. BEWARE. Note to business: You need to be better to your customers because you are turning off one at a time and word does get around when you act nasty and stick customers.

0
★☆☆☆☆

Not very Loyal to their customers. Nasty attitude. Will not exchange costumes. BEWARE. Note to business: You need to be better to your customers because you are turning off one at a time and word does get around when you act nasty and stick customers.

Pros: non

Cons: rude

 

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