cashman photography

I had some photos taken by Cashman Photo Enterprise. When I received my credit card bill, I found that they had double billed me for the same pictures. I called my credit card company to dispute the extra charge and was advised to contact Cashman first in order to resolve it.

I contacted Cashman Photo Enterprises and spoke with Donna Diamant. I informed her of the double billing. Ms. Diamant told me that the only way to get the a credit issued for the erroneous charge was to contact my credit card company and put the charge in dispute. I told Ms. Diamant that I had just spoken to the credit card company and was told to contact the merchant in order to resolve the dispute.

Again, Ms. Diamant told me that they will only credit my card if they receive a dispute letter from
the credit card company. She said this is done in order to protect me from someone else trying
to get a credit issued to my credit card. When I told her she was lying, since no one needs
protection from having a credit issued to their credit card, she transferred me to her supervisor
Beth Gunn.

Beth Gunn repeated Donna Diamant's statement that her company will only issue a credit for an
erroneous charge if they receive a letter from the credit card company stating that the charge is in
dispute. Once again I explained my call to the credit card company in which they requested I
try to resolve it with the merchant.

Donna Diamant and Beth Gunn both refused to resolve the problem. They wouldn't even attempt to
look up the account, erroneous charge, or any records regarding the transaction.

I have never had a problem with any other merchant refusing to look into this sort of problem and issuing a credit. The BBB also shows complaints against Cashman Photo Enterprise with regards to billing.

It is also interesting to note that the receipt issued by Cashman Photo had no contact information whatsoever. Not even the name of the company.

Really depends on who you get. This is a HUGE company that has most of the strip monopolized. My friend had a wedding down at the Flamingo and got a lot of great pictures. I have seen many other pictures they have done as well and it really depends on the photographer you get and the there temperment. They are hit and miss. I recommend them good prices for the most part and quality pics. My friend got hers back super fast also.

PROS: price, quality
CONS: hit or miss service, add ons can be pricey

My husband and I recently were married at the Flamingo Hotel and Casino in Las Vegas, NV. We had a Cashman photographer take the pictures and we were so pleased with the results. The day after our wedding we were able to see our wedding pictures proofs and chose which we wanted more of. The pictures were wonderful and the photographer was so pleasant. He was fun and gave us pictures of every precious moment. I would highly recommend this service.