Robin Richman

I recently went to Robin Richman's store and bought 2 items, one of which was a bracelet. When I got home I put the bracelet on and, as I was latching the bracelet, the clasp fell off. Upon further inspection, I noticed that the bracelet was poorly constructed - the latch had been attached with a very small amount of glue or solder. I decided to go back to the store the next day to try to get a refund for the bracelet.

When I went back the clerk told me that they would not give me a refund. However, she said that she would show Robin Richman (the store owner) the bracelet and ask her to reconsider. Robin called me back a couple of days later and told me that she would still only give me store credit. I explained to her again why I felt I was entitled to a refund, at which point she started yelling at me. This escalated to the point where she was basically screaming, and then she just hung up. I tried calling back but only got her answering machine.

In my opinion, it is not worth the hassle to shop at Robin Richman's store. It isn't even about the fact that they sold me bad merchandise. The real problem is that Robin Richman apparently does not respect the customers who keep her in business. If she had spoken to me calmly on the phone and tried to work out a deal with me, instead of treating me like I was trying to steal from her, I would feel much different about her and her store. But now, I just want to get the word out so that this does not happen to anyone else.

Posted 09/12/09 | Report Abuse

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This is by far my favorite store in Chicago. There was a mixture of one of a kind spindly metal forms that held garments... tulle... reversible jackets... wooden eyeglasses...heat and steam stiffened cotton batiste skirts. A sales associate was gluing torn magazine images and words onto gift boxes. Texture, obscure colors, creative, creative, creative...

PROS: great clothes, unusual displays
CONS:

Posted 09/25/06 | Report Abuse

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The major of the soft trendy clothes at Robin Richman is made by the designer herself. Along with a few other name brands she offers a fresh new collection for each season. The back room has other items of her collection, often for less. The cut and style of each of her pieces are really lovely and display what each season means to her in a fashion-sense. Definitely go during season sales where she marks down the old and brings in the new.

Posted 06/29/05 | Report Abuse

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