Merchant's Tire & Auto Centers

★★☆☆☆
  • 379 Hungerford Dr

    Rockville, MD 20850

    Map & Directions
  • 301-424-3245

About Merchant's Tire & Auto Centers

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-5pm

Automotive

Automotive
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Went there for Continental warranty service. Tires were never ordered as promised. No phone calls to update me on the process as promised. Called Continental to request another dealer cover the warranty. Called the manager (Matt) to share my experience. He seemed flippant and could care less. I will not return.

1
★☆☆☆☆

Went there for Continental warranty service. Tires were never ordered as promised. No phone calls to update me on the process as promised. Called Continental to request another dealer cover the warranty. Called the manager (Matt) to share my experience. He seemed flippant and could care less. I will not return.

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Please do not go to MERCHANTS in 379 Hungerford Drive. The managers are only trying to get your money and the service is HORRIBLE. I took my car with an engine problem and these people ordered damaged parts so my car was not fixed. They had to reorder the parts and it took them 2 weeks to get them! not only that, but they did not even called me to take my car back. On the day I went to find out why is taking so long, they said that the parts were there and someone was supposed to call me. I left my car there a second time and at the end of the day when it was supposed to be finally fixed, they called me and said they broke another part and they would have to order it. I was so angry, I picked up my car and left only to find out they did not changed the damaged parts and now they broke something else. I paid almost $900 on the first day and after an entire month, my car still not fixed. ADVICE: If you had something similar, please take your car to a certified dealer and ask them to do a diagnosis. This is how I found out the parts were never changed and you can fight this with the credit cards or go to the small claims at the court house in Rockville. They know Merchants very well because the lady that works there also took her car to Merchants and they lied to her about the price and other repairs that her car did not even needed.

1
★☆☆☆☆

Please do not go to MERCHANTS in 379 Hungerford Drive. The managers are only trying to get your money and the service is HORRIBLE. I took my car with an engine problem and these people ordered damaged parts so my car was not fixed. They had to reorder the parts and it took them 2 weeks to get them! not only that, but they did not even called me to take my car back. On the day I went to find out why is taking so long, they said that the parts were there and someone was supposed to call me. I left my car there a second time and at the end of the day when it was supposed to be finally fixed, they called me and said they broke another part and they would have to order it. I was so angry, I picked up my car and left only to find out they did not changed the damaged parts and now they broke something else. I paid almost $900 on the first day and after an entire month, my car still not fixed. ADVICE: If you had something similar, please take your car to a certified dealer and ask them to do a diagnosis. This is how I found out the parts were never changed and you can fight this with the credit cards or go to the small claims at the court house in Rockville. They know Merchants very well because the lady that works there also took her car to Merchants and they lied to her about the price and other repairs that her car did not even needed.

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Merchants doesn't do just tires. They do all kind of other auto services including oil changes and other general car care. I particularly like that they have weekend hours which makes it much easier to get a car taken care of without missing work. I don't know if they have the best deals, but their prices seem comparable and their work seems good. Overall, I like them for the convenience and the quality of service.

PROS: Convenient hours!
CONS:

4
★★★★☆

Merchants doesn't do just tires. They do all kind of other auto services including oil changes and other general car care. I particularly like that they have weekend hours which makes it much easier to get a car taken care of without missing work. I don't know if they have the best deals, but their prices seem comparable and their work seems good. Overall, I like them for the convenience and the quality of service.

PROS: Convenient hours!
CONS:

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I called the on a Friday to see if they could change the timing belt on my car, they said to bring it in early the next day. I even asked them if having the right belt for my car was a consideration and they said it was fine. So I took my car in at 7 am the next day, and spent over an hour getting home by bus. Since I needed new tires too, I also asked them to rotate the front tires to the back and give me new front tires. Later that day, at 4 pm, I get a call from them saying that they took my car apart and then noticed that they didn't have the right belt. They tried to get me to leave my car until Monday night, but I told them no because I had to go to work. When I got there to see my car, I saw that they just put the new tires on the back. When I mentioned it, they said they couldn't get the tire off. But by that time I was just feeling lucky to get my car back in one piece, so I took it.

It's pretty obvious that they lied about both. There's no way to put the timing belt back together in 2 hours, so it's obvious that they were just trying to get me to leave it until Monday. Also, if they had tried to remove the front tires, the gun would have broken any of the nuts off if they were stuck.

PROS: None
CONS: Dishonest, poor mannerism.

1
★☆☆☆☆

I called the on a Friday to see if they could change the timing belt on my car, they said to bring it in early the next day. I even asked them if having the right belt for my car was a consideration and they said it was fine. So I took my car in at 7 am the next day, and spent over an hour getting home by bus. Since I needed new tires too, I also asked them to rotate the front tires to the back and give me new front tires. Later that day, at 4 pm, I get a call from them saying that they took my car apart and then noticed that they didn't have the right belt. They tried to get me to leave my car until Monday night, but I told them no because I had to go to work. When I got there to see my car, I saw that they just put the new tires on the back. When I mentioned it, they said they couldn't get the tire off. But by that time I was just feeling lucky to get my car back in one piece, so I took it.

It's pretty obvious that they lied about both. There's no way to put the timing belt back together in 2 hours, so it's obvious that they were just trying to get me to leave it until Monday. Also, if they had tried to remove the front tires, the gun would have broken any of the nuts off if they were stuck.

PROS: None
CONS: Dishonest, poor mannerism.

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Message from Merchant's Tire & Auto Centers

Merchant’s of Rockville, MD is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or something more, Merchant’s has you covered. Schedule your appointment online, give us a call or stop by your local Merchant’s today!

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