I hired Zoom Plumbing, Tom Connolly, in October 2011 to perform work on a septic tank. I was quoted a price range of $3,000 to $3,500 for the work, the final invoice was for $7,069.00.
There was never a notice of a price increase during the work. There was never a change order issued during the work. However at the end of the job there was a final invoice for $7,069.00, more than double the original quote. When I asked why they said "we had to rent a bigger tractor."
I will never use zoom plumbing again.
I have home owner warranty by American Home Shield. At the time of need due to hot water heater leak. AHS sent ARS of Atlanta for a repair. I was in for a surprise when ARS wrote me a lsit of six items not covered by ASH and I have to pay almost $800.00 to get a new basic hot water heater. I refused to have ARS complete the work because I knew that I was about to get rip off . I searched for diffrent companies and got many quotes on the phone. I was lucky when I saw Zoom advertise for 40 Gal Gas hot water heater by Rheem installed for $599.00. This is lower than other companies. I was skeptic at first but I called Zoom any way. I spoke to Tom and asked him to come to my house to give me an estimate because I was afraid of any hidden cost. Tom installed a new 40 Gal gas hot water tank and the 6 items that ASR wanted to charge me almost $800.00 for were not needed. I paid Tom $599.00 as we agreed on the phone. He did not try to sell me unnecessary items. I am very happy that I found Zoom. Tom does very honest business and takes care of customers. We need more business man like Tom. Thank you so much Mr. Tom for your professionalism and a great work.
Tom was FANTASTIC! Had a jammed up sewage line, water was flooding up through the laundry. Tom exhausted every single idea he had, from chemicals to the genius idea of using hot water from the water tank to dissolve the previous owners bad habit of dumping grease into the pipes. After 4 hours he had the line running. Super fantastic guy with amazing work ethic. I don't know who Anuj V. is talking about because the Tom who came to my home was fantastic. I'd bet Anuj V. review is the fake one.
Called Tom from Zoom. He did all the plumbing in the house (it was roughed in). BAD MISTAKE, the worst I have made. The kitchen compression joint came off, flooding brand new floors even before the house had finished. He came fixed it. Fixing the floors cost me thousands of dollars. Then, it happened again after we had moved in. SAME PLACE. How is it possible??? Slowly all faucets pipes are coming loose, even the braided ones. Had a leak in the tub he installed and water dripped all over in the garage. Guess I was lucky, the tub was not over the living room. DO NOT USE ZOOM, more specifically Tom. Very, very mad at him. I am getting another plumber just to tighten every single joint because I never know what will break next. What I do not understand is the good reviews that he has received. Has he asked all his friends to put that in? They cannot be right. Tom has mixed the cold and hot water and most of the house has warm water comming out of cold water faucets.
0 out of 2 people found this review helpful.
Today, I awoke to a small flood in the living room flowing quietly down the hallway. Not knowing a plumber, I quickly called my brother and received the telephone number to Tom Connolly of Zoom Plumbing in Dunwoody. Within an hour of my call, Mr. Tom Connolly , a very professional plumber stood at my front door! Within another short hour, not only was the water heater repaired, but the master bedroom sink was no longer leaking. Thank you to Mr. Tom Connolly & Zoom Plumbing for excellent customer service~~N.Johnson Atlanta!
2 out of 2 people found this review helpful.
After reading the glowing reviews on line I decided to call Zoom Plumbing when I discovered our drains backing up into our house.
From the time I called for service until the technician left, I could not have been more impressed.
Every person I spoke to at Zoom Plumbing was honest, friendly and thorough. The technician spent a good amount of time solving the immediate problem, and then building a quote to replace the collapsed sewer pipe.
Both the charge for the work last night, and the quote for the pipe replacement were quite reasonable. Best of all Zoom Plumbing does not charge a premium for a service call after hours. We are impressed!
2 out of 2 people found this review helpful.
I hired Zoom Plumbing, Tom Connolly, in October 2011 to perform work on a septic tank. I was quoted a price range of $3,000 to $3,500 for the job, the final invoice was for $7,069. There was no notice of a price increase, there was no change order given, just a final invoice for more than double the original quote.
I will never use them again.
Called with several minor issues and received prompt, courteous, efficient and cost effective service. Wouldn't hesitate to use them again.
Fortunately someone informed me about Zoom. I called on a Saturday night around 8pm with a completely blocked sewer line and an overflowing toilet. My late night phone call was answered and the repair was scheduled for 8AM Sunday. A knock on the door was heard Sunday morning around 7:55am. The blocked sewer drain was repaired and the price was as stated. Simply Amazing.
Leak Detection Drama! First, we called a well known "well advertised" plumbing company to find our underground leak. The plumber spent most of his two hours getting instructions from his shop before he admitted that he wasn't qualified and didn't have any leak search equipment. The second plumbing company we called, put on a great "dog & pony show" before they suggested calling in a professional leak detection company. We called the gentleman they recommended. It looked like he had all the toys and experience necessary to find our leak. After spending close to three hours trying to find our leak he informed us that h e was late for his next appointment and drove away. Our neighbor suggested calling Zoom Plumbing. The owner Tom Connolly arrived at nine am as promised the following morning. It could be luck of the Irish or the lifetime of plumbing experience that drew him (like a magnet) to the spot where the leak was. He jackhammered the concrete. dug a hole and repaired the pipe. In the meantime, his helper picked up some concrete. They filled in the hole and replaced the concrete to professional standards. All of this work was carried out in less than four hours and for under a thousand dollars. I must say I was very very impressed with Zoom Plumbing from start to finish. I was treated with respect.My home was treated with respect and everything was explained to me in great detail without having to ask. Zoom Plumbing, you really are the greatest. Expect to be getting loads of work from our friends.(Jenny and Frank Burke Buckhead)
Pros: The Best you will Ever Find in Atlanta
Cons: None what so Ever
Leaking Toilet! My wife and I are avid DYIs and in the process of fixing one plumbing problem (successfully I might add) we discovered another problem that was beyond our skills. We made an emergency call to Zoom Plumbing and they had someone to our house within a couple hours (on a Sunday)! The customer service person on the office phone was very friendly and helpful Tom (the plumber who came to our house) was great. Very professional, personable, and knowledgeable. He not only fixed our problem but he took the time to talk to us about other problems we have and he showed us around our furnace room and explained the various shut off valves etc. Thank you Tom. Bill in Brookhaven.
Pros: On Time
Waste Pipe Leak I called 3 contractors to get their quotes and feedback. One didn't show and the other competitor ended up being 4 times the cost!!!!! Although R?R?.. was friendly and knowledgeable, my jaw hit the floor when they gave me the quote from their 100 page price book. When Carlos came over he was really friendly, honest, and when he gave me a quote I was pleasantly surprised. Before he did any work, I made sure to review everything the previous plumber told me to ensure I was comparing apples to apples. After the job was complete, we chatted for a while, as he was a very friendly guy. Overall a great experience and he answered a bunch of questions I had about work I want done in the future. I will definitely call Zoom Plumbing again!
Craig in Buckhead
Pros: Best plumber I ever saw!
I have never received service quite like this. They did what was required of them and left no trace that they had ever been here. I would highly recommend this crew to anyone needing plumbing or drains." Zoom Plumbing you??re the best Scott H. Brookhaven.
Pros: Everything I need in a plumber
Cons: Not one
I called Zoom Plumbing and Tom came out. He analyzed and fixed a problem of long-standing, which another company could not figure out. Zoom Plumbing will be the only one to handle any and all of my plumbing problems in the future. Very professional and prompt--absolutely great company. Brenda Clarke in Sandy Springs.
Pros: Prompt, affordable and easy to deal with.
Cons: No cons what so ever
While showering this morning the water level in the tub began to rise. And rise. And rise. But it wasn't just the tub, the sinks in both the bathrooms and kitchen were also backing up. Not good. We tried to plunge and clear it but the water would not go down. We're new at being homeowners and didn't know exactly who to turn to. When we read the recommendations of Zoom Plumbing??s customers on citysearchwe made the call. We're really glad we did. They fit us in really quickly - they were at the house within an hour of our call - to accommodate our availability (it was either now or we go without water for 24 hours, not so easy with a one-year-old child. They came over, snaked it all and cleared it all out very quickly and cleaned up completely after the job. The plumber also pointed out a drain in the front of the house that needed to be attended to, taking the time to put the camera in to show us the issue for ourselves. He explained our options and let us know the cost of the repair. We're very pleased overall with the professionalism of this company and won't need to look any further for any future plumbing needs. I'd recommend Zoom Plumbing to anyone with a plumbing problem. (Lisa G . Dunwoody GA 30338)
Pros: Great people to do business with
Cons: No Cons
Our neighbor told us to check out, zoomplumbingatlanta dot combefore we called any plumber in Atlanta. After seeing there positive reviews online there really wasn??t any other choice. The technicians arrived right on time, they worked quickly and efficiently, and had our bathtub working again in about half an hour. They were even careful to knock quietly when they arrived after seeing baby toys in our living room! While fixing the tub the technicians realized our toilet was also running slow. The problem was calcium buildup, which they fixed at no extra charge. Great guys, great work... Would definitely recommend this company. Check out zoomplumbingatlantadotcom and see for yourself. Anna Marie
Pros: Kind and honest people
Cons: none at all
On Thursday afternoon Tom from Zoom Plumbing showed up right on time to look at a clogging problem on our second floor bathtub. Although he snaked out huge chunks of hair that had accumulated in the pipe over the years, the drainage strangely didn??t improve much. So, he came back later that evening with his co-worker and camera to investigate the main source of the problem. Soon we found out. Our 60 year-old house??s clay sewer pipe under the basement had been invaded by tree roots. This meant having to break the tiles and the concrete in the basement and replace the clay pipe with a new PVC pipe. Naturally, we were distressed having to face a rather serious problem, and anticipating all the things that could go wrong during the process of fixing it. In the following 5 days, however. I had confirmed why a good service company could make a big difference in one??s life. All of the Zoom Plumbing guys were punctual, professional and never wasted time. The workmanship was excellent. I recommend the Zoom Plumbing Company, especially Tom, because he is so passionate about his job and tries to make you happy. You can definitely rely on his prompt and efficient service. (Jane Wilson, Sandy Springs)
Pros: Prompt & Efficent
I had seen Zoom Plumbing trucks in our neighborhood several times but had been using a family friend for a long time. Well, one day we had a "Bathroom Backup" and he was not available. So we gave Zoom a call. Lets just say, I??m never going back. Tom Connolly must pick the kindest and most caring people you could ever met. They were so polite and very careful about your home. They covered the entire work area with drop cloths and still wore shoe covers after I told then it wasn??t necessary They got straight to work and had the problem fixed, and, after, answering some questions about preventing this kind of issue were back on there way down the road. For all of you single moms out there, you actually feel comfortable with them in your home. I would recommend Zoom Plumbing to anyone! Thanks again! (Jenny in Buckhead)
Zoom Plumbing guys have a great knowledge of every aspect of plumbing. Their pricing is very reasonable as well! They show up and get the job done. They are very honest and reliable. I can completely rely on them for any plumbing issue to be fixed in my house. If you are in need of good plumber, Zoom plumbing is the one to call! Seanney L
Zoom Plumbing came highly recommended by a co-worker. They deserve more than 5 stars, We couldn??t use any of our toilets, it was a real emergency to me; We have 3 kids and an elderly person at home so we had to get the toilets working as soon as possible. I called Zoom Plumbing and Tom showed up within 45 minutes. He quickly started to work and was able to open the drain line enough to get the drains flowing. His price, ($99:95) was less than half of Roto Rooter and other companies prices in our area. Thanks again Tom. I will recommend your company to friends and neighbors. ( Fuzzy in SandySprings)
I saved over $650 on my sewer line replacement using the Zoom Plumbing??s $$ Off coupons!
??Hi, I just want to let the readers know I have used Zoom Plumbing services for the last 4 years and am 100% satisfied. Recently I had their technicians replace my entire sewer line. Since this was a rather EXPENSIVE project I called 2 other plumbers for bids. I??m happy to report that Zoom Plumbing beat those bids by $650!!! I highly recommend Zoom Plumbing for any and all of your plumbing repairs.? J. Harrison Buckhead
Pros: I love this company
Because my home has become a rental property, my home insurance no longer covers sewer backup damages. The insurance company suggested that I have my sewer line examined to determine its condition. At the same time I had a very slow drainage from my tub in the basement. The team that came was polite, efficient and as happy as I was to learn that my sewage line was totally clear. They also solved the bathtub drain, and were finished in no time. I was very satisfied with their work. I will be using Zoom plumbing from now on and not the Rooter company. James White, Buckhead
We had a back-up in our sewer, and Tom came to see us. He was great. Not only was he very friendly, and knowledgeable, but he is very approachable and was willing to answer all of the questions I had. He sent his camera down to see what and where the problem was. He was quick, thorough, and did not leave one speck of dirt behind him. I hope to never have another sewer back-up, but if I do Zoom plumbing will be back again to save the day. I will gladly refer him to anyone else who ends up in the similar sh*tty situation! Thanks Zoom &Tom!
I called at 9 am with a fully clogged kitchen drain. The plumber was to be at our house at 2 pm and he was. One hour later---we were back with a free flowing sink! Wonderful, clean, fast and efficient service. I also got a wonderful price $99:95 Thanks Zoom Plumbing! ??Chris in Midtown?
I knew It, after reading all these great reviews I knew when I called to have my Toilet drain cleaned I would have to wait. I called last Wednesday and found out they were booked until Friday. Since I had 2 other bathrooms in my house I was not desperate. Tom was on time Friday and found it was a simple over use of toilet paper problem that only cost me $99:95. I??m glad I decided to wait. I can image another plumbing company telling me it was a major repair and not knowing I would have paid it. Zoom Plumbing is now in my speed dialer!
I came home to sewage backup in my basement. I called Zoom Plumbing to come and have a look. The technician arrived within a couple of hours as promised. He was courteous, clean (e.g. he covered his boots before coming into my house) and professional. He clearly explained the options available to me as well as the cost of each option. Once we agreed on the work to be done the technician completed the work in a timely manner for the agreed price. Definitely a reputable company I would highly recommend.
Brian in Roswell, GA
"After using another company previously and being duped with work that had to be done, I was nervous about using another plumber in case the same thing happened again. How wrong I was!!! From the moment I placed my call I received superior customer service. I was notified that the plumber was minutes away and Carlos was on the spot within an hour and a half of my call. Not only was the problem fixed very quickly but I received information all the way along from Carlos, along with hints and suggestions with NO PRESSURE whatsoever. Not only will I be using Zoom Plumbing again if I have any problems but I will be recommending them to everyone I know. Keep up the great work Carlos and Zoom Plumbing. Toby S. Buckhead
"Does this sound familiar? You try contacting a tradesman to complete a small household project and they don't even have the courtesy to return your calls. Not the professional folks at Zoom Plumbing! We wanted to replace our old laundry tub, along with a few old leaky taps around the house. One call to Zoom PLumbing was all it took to get a professional repair job done, at the date and time promised, and at a fair and reasonable price. Carlos from DreamWorks did a great job, answered all our questions, made suggestions, the list goes on. Thanks guys!"
"Eight months ago my main drain was not draining quickly enough and I had some backup into the basement. Tommy Nelson of Zoom Plumbing cleaned out the roots and suggested additional work of replacing old clay tiles with PVC piping from the house to the city line. I didn't proceed with it at that time. A week ago on a Friday morning it happened again and I was due to leave for vacation the next day. I called Zoom plumbing and Tom C. was the first person I spoke to and he was very professional and helpful and understood my dilemma and pulled up the previous quote from 8 months ago. Tom was able to arrange for a crew to come out that day. A more extensive replacement was recommended and they complete it on the Saturday. The unfortunate part was that it meant that they would have to dig up a garden that had been landscaped the previous summer. They were reluctant to replant my shrubs but they said ok because I would not be around to replant and the shrubs would die as a result. When I got back a week later I was expecting a bit of a mess and was very pleasantly surprised how well everything looked including the garden. Tom came out the next day for me to sign off on the work and he took the time to show me the camera view of the drain work that had done. He also did a camera inspection going back into the house. He was very thorough and wanted to make sure that I was satisfied. By my rating, I am completely satisfied with everything they did I give them a ??10?. Thanks." John Bolton
Our bathroom sink was slow draining for months and then finally just blocked right up. Tried to snake it out myself but just couldn't get to the block. Found Zoom Plumbing through a Google search. Watched the Youtube video. Decided to take a shot.
Called up around 930 pm last night. Asked for an 830 am slot. They booked me in for Saturday morning which I was cool with. Then they called tonight and said they could send someone out tonight if we wanted. Said "sure - why not."
Bobby came over. Super polite. Handed me his business card before coming in the door. Clean cut,Very professional. Puts on those little slip ons. I describe the situation. He treats my like an adult who more or less knows what I am talking about. And gets right to it.
He snaked 35 feet of pipe. My little amateur snake is only 10 feet long and I was only able to get the snake 5 feet into the drain.
Sure enough the blockage was a wod of hair the side of your hand. Very disgusting.
As he filled the sink to test things out he carefully cleaned up everything and wiped down all the walls under the sink and then cleaned the sink.
Now the drain works super well.
I am a happy camper. Bob V. Buckhead
Pros: A Great company
"We had not used Zoom Plumbing before June 2006. We had a flood in our Basement whilst we were away, and upon return found a complete mess. We called Zoom Plumbing from an ad in the yellow pages. The dispatcher was efficient, and told us he would have a worker at our home within an hour or two. Well I couldn't believe it when Tom showed up with his partner Carlos, what a great pair they are. Polite, helpful, funny, just the kind of guys we needed, because we were stressed. They used their camera equipment and located the problem which entailed the whole of the family room floor being torn up, and the front lawn as well. They gave us a price, we agreed and they started work the next day. We have never seen people work as well, and as efficiently, it was hot, they never complained. Unfortunately we found more work to be done at the rear of the house, the clay pipes had disintegrated from age, and all needed to be replaced, they gave us a most fair price for the additional work and completed it promptly We have since had Tom and Carlos back this year first for a plugged kitchen sink , and then for an under ground leak detection and repair today. Once again these guys were superior workmen, congenial, amusing, and they made the bill hurt even less. Zoom Plumbers are good at what they do, they have good loyal employees in Tom and Carlos, Zoom Plumbing are fortunate to have these gentlemen, and so were we." Bill & Martha, Buckhead:
Plumbing repairs in wall/ceiling: In an era where we're bombarded with horror stories and TV shows about repairs and renovations gone horribly wrong, I was very pleased and impressed with the service provided by Zoom Plumbing: they were very prompt, listened to my description of the problem, and carried out the repairs quickly and most importantly, cleaned up, even wiping down the walls. Tom, the Technician was outstanding. At least10 Stars, highly recommended.
Patrice & Billy, in Dunwoody.
I Called Zoom plumbing in the morning and gave them a three hour window when I was available that day and they were able to work with that. They called a half hour before they were going to come and the technician arrived exactly at the specified time. The technician Bobby W. was polite and efficient. He diagnosed the problem and told me up front what the cost would be. He did the job he said he would and cleaned up after himself. I am very satisfied with the work he performed. I would not hesitate to call this company again. Thanks Zoom Plumbing. Lizzy in Tucker
I needed a plumber in Dunwoody for my leaking water pipes. I had used Zoom Plumbing at my Brookhaven rental property for a clogged sewer drain and they did a remarkable job. I couldn??t believe how fast they got to my home. My first words to them was ??You??re right on time, you guys are always punctual?. They quickly put their leak detection equipment to work and found two slab leaks under our bathroom floor. I was amazed at how fast they were able to find such a small leak and able to pinpoint it to within 6 inches. They gave me a written estimate and were able to start the work immediately. In about 4 hours the leaking pipes were repaired , the floor was replaced, the water was back on and all cleaned up like they were never here. Zoom Plumbing you are the greatest.
Jim Larkin, Dunwoody!
I was starting to prepare for dinner,guests arriving next day when my sink backed up. We called Zoom plumbing and within a couple hours your service man arrived. He was very pleasant and explained every thing he was doing,and in short time my drain was running again. What a life saver, will recommend your company anytime. S.Langlois. Sandysprings
Our sewer was backing up into our basement. I was terrified since I never had this problem before. I called Zoom Plumbing and the owner came out. Tom was well informed, polite and honest. He repaired the problem in our front yard and hydro jetted the rest of the sewer pipes, all for a very reasonable price. He then called the city who came and fixed the city side at no charge to me. Tom thank you very much for the time you spent explaining everything to me and getting our drains flowing again. Robin Black
Zoom replaced galvanized pipes, installed a faucet, replaced shower stems and handles, and unclogged drains for an extremely affordable rate. I am very pleased with the work and will used zoom when I have other major plumbing needs. Service was reliable and informative about the specifics of my home's plumbing needs. I highly recommend this company.
Pros: replaced galvanized pipes
Our rental property management company has worked with many professional trades people over the years. Anyone who has been in this business will tell you that good quality, reliable help is extremely difficult to find.
Recently at one of our properties in East Point Georgia, we had the smell of gas in a laundry room near the rear of the house. After calling several other plumbers who couldn't fit us in their schedule until 4 days later, we decided to call Zoom Plumbing. Not only was the phone call answered by a live voice, not voice mail like the others, we were told that a gas leak is a very serious matter and we should immediately turn the gas off at the meter and a qualified plumber would be on the job site at 10:00 AM sharp the following morning.
As advertised Zoom Plumbing was at the property location on time and proceeded to investigate the problem. The leak in the laundry room was located, repaired and to my amazement, Zoom, at no extra cost, checked all the other gas line connections in the house to include the kitchen stove and the furnace in the attic. Another leak was located at the kitchen at the stove connection, and that too was repaired.
I would highly suggest to anyone who wants immediate, quality work with a highly trained, courteous professional; call Zoom.
Pros: On time, professional work by an experineced plumber
I needed a plumber for my rentat property. I had a leaky water heater and a clogged drain.Zoom Plumbing came the same day.They gave me a written estimate which was very reasonable. They found the leaks t and fixed the leaks without a lot of mess. I n less than four hours the leaks were fixed and the renter was happy.
Pros: Punctual,local reasonable price
Cons: Np drawbacks
We have been using Tom for our plumbing needs for the past 15 years. No one goes out of their way as much as Tom. I called him out to find out where our leak was coming from and he found it! He is just as meticulous and enthusiastic as he was when we first used him so long ago. We will continue to use Tom for our plumbing needs. Thanks for a great job well done!!
Pros: Meticulous and enthusiastic
We smelled a gas leak on Sunday and atl gas shut off our gas that night. Monday morning we called about 4 plumbers looking for someone to perform a pressure test and leak detection. We quickly learned it's an expensive and complex job. Fortunately, our next call was zoom and he was able to come later that afternoon. His price was about 1/3 that of the others and he did the pressure test, detected the leaks and fixed the leaks in about 1.5 hours. Great service!! And his price was exactly what he told when I first called him!
Tom repaired my bathtub with utmost professionalism. I would recommend him to anyone and will be using him in the future.
Pros: Friendly and knowledgable
My wife and I called with a plumbing emergency on a Sunday afternoon. We were given a totally accurate ETA. Sure enough the plumber ?John arrived on time. He was friendly, methodical, polite...the works. He didn't promise that our issue wouldn't recur, because one of the pipes was in need of eventual replacement. Instead, he suggested that at some point, we have the pipe replaced to fix the situation. That honesty was refreshing. Zoom Plumbing is definitely a great company. 10/10
As a new homeowner, I wasn't thrilled when only 3 months later my toilet started overflowing any time I flushed the toilet, had a shower or simply ran the tap. I called Zoom Plumbing at 8:30pm on a Monday night after being stood up by another company, who said they would be at my house by 6pm. The phone call was friendly and not only that but a service plumber was at my home within a half an hour of calling. They provide great service, are very professional and provide make sense options.
Pros: Fast and Efficient
Tom is the best- Reliable, prompt and completely fixed my faucet no problem. I will always use him for any future plumbing needs. Thanks Tom, I've got your # in my phone. :)
Another cool thing about him too is that he doesn't charge by the hour- the pricing is upfront- so he will do the job well and NOT try to rip you off or surprise you.