Planet Beach Tanning Spa at Brier Creek

thought place was just interested in signing a contract and getting your money! wish I had read some of the reviews before going in. went to another planet beach and they were rude and again pushed to sign contract!! never did tan and never would with any Planet beach tanning salons...

Pros: nothing

Posted 10/14/09

they will do anything to get you to sign a contract....they are liars and do NOT honor their word!!! They told me to fill out a form to tan and the next thing I know I am getting charged monthly and in a 2yr contract!! There is NO customer service....they DO NOT care about the customer after they get your money!! If you do have a problem forget any customer service, especially from the owner....I will never recommend this place!! Please beware...

Of course I was upset, and I did say my husband would be upset as well because my credit card was declined the day I came in the store and then billed when there was money in my account (as a result I got several overdrafts on my account)

Jenny NEVER said anything about a 2yr contract...we only talked about a 1yr contract but because my card was declined I assume what I had signed was voided.
She had the paper work with my credit card info, I had to leave the store but said I would try to come back with cash or another card!! Sounded like to me we would have to fill out another form when I came back. I was not able to return so 2 days later Jenny called back asking if I was still interested in tanning and my form was still LAYING around with my credit card info. I advised her to just rip it up and she said she would.
2 weeks later I notice my card had been charged twice. So when I went in to the store, Jenny remembered me and our conversation..said she would call the owner and TAKE CARE of this for me. She went in the back to call the owner, came back and said sorry, they advised you signed a contract and they will maybe cancel it and waive the 50.00 fee.
The manager did NOT honor her word......period!!! Customer service is so important today and everyday....the customer should ALWAYS be treated with respect......they are YOUR bread and butter!

Pros: NONE

Cons: SCAMMERS

Posted 10/12/09

I went to Planet Beach in Brier Creek VERY frustrated ! I have a medical condition that required me to either take chemo for a second time or to give a shot at tanning. When I arrived there nervous and scared because tanning was not something that I had ever done or believed in, one of the owners was there to lend a very kind hand. I was given pros and cons to tanning, they understood my situation and they were very educated ! WOW that was incredible I would have never thought that someone would have understood me and took the time to help me make the right decision for me and my health. When stepping back and considering the other option it was going to be NO more expensive for me to go there and tan than it was for me to go visit the doctor every month and pay for chemo. I have had the chance to get to know everyone there to the point that I know a little about each of them.... and what a great staff they have there !!!!! They are always kind, helpful, and willing to answer any questions that I may have. And address my concerns immediately. Way to go Planet Beach (Brier Creek) ! Keep up the good... hard work :)

Pros: Keep up the good work Planet Beach !!!!

Posted 07/22/09

I will never go a Planet Beach again. I tried out the one down the road from Crabtree. The prices were a bit higher than most places. Staff was ok. It was busy though. They wouldn't let me make appointments that were convenient with my schedule. I tried the Planet Beach at Brier Creek. The staff was very pushy and they tried to get as much money out of me as they could. They weren't listening to my needs. They tried to sell me something that was 80 bucks a month for TWO years. I just needed a little color for a trip i was going on with a few of my girlfriends. They did not mention any other way of tanning except for these two year memberships. NOT IN THIS ECONOMY. I knew i could get just a few sessions because the crabtree location informed me of this. They are liars and scammers. The owner is very rude as well. HORRIBLE customer service, way overpriced, non-welcoming atmosphere, and the beds always had fingerprints all over the top of them.

Pros: ...

Cons: over priced, non-friendly staff, not clean

Posted 07/20/09

Never will I go to a Planet Beach Tanning Salon, nor will any of my friends. I had the same exact problem as others . When it comes to there contracts, they are shady. They tell you if you ever want to freeze your account that it's only $5,....but they only do it for one month. Then, they charge you $60 a month after that one month rather you're around to use it or not. So I went back in and chose to cancel and pay the $50 fee to do so. I finally thought I was done after canceling with them. But oh, no, I check my credit report and they sent $450 to a collection agency. They said I signed up for a year and never paid the last couple of months! That's bc I canceled with them!!!! Plus they have no record of me cancelling,.....how suiting for them! They said I was done and good to go. But apparently not. Bc now I'm out $450 for only using about 2-3 months of tanning.
Do not go here, do yourself a favor and go somewhere else where the contracts are waaaaay more reasonable. They do anything to get your money, and forget important details......or don't cancel your account all together, even when they've been paid to do so!
Oh yeah, and they only got one star by me,...bc zero isn't an option

Pros: None

Cons: The whole place is a con

Posted 07/19/09

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Posted 05/26/09

I moved to Raleigh a few months ago to the Brier Creek are and was excited to know a tanning salon was so close to me. I went in and tried out the beds and they were great. But when I asked how much the packages were I couldn't believe it. I moved here from Chicago, and even tanning out there isn't this ridiculous! I found a tanning salon around the corner with beds that aren't as crazy looking, but the quality is just as great and the price is HALF. If you don't mind shelling out an insane amount of money to stand inline for a spaceship looking bed this place is great, but shop around, you will find places just as good for a fraction of the price. This place s a chain, so of course they are going to charge you an arm and a leg.

Pros: Nice clean beds

Cons: Prices are way too high

Posted 05/02/09

I just love this place. They are very busy but they get me in and out. The staff are very helpful and the owners are always there to make sure everything goes smoothly!! It's clean and friendly and I get great results. I love the place and highly recommend it.!!

Pros: Clean, quick

Cons: None

Posted 04/22/09

Make sure you read the fine print of the contract and get several employees to confirm everything regarding policies. I became a member in 2008 (with a two-year contract). I was told that I could just let them know when I want to freeze the account (as long as it was by a particular date) and it would be put on hold. I just had to let them know when to remove it from hold. I was also told that I could cancel at anytime for $50. I was being signed up by a new employee (which is no longer with the store). I didn't realize that she was not informing me properly. I travel a lot for work and knew I was going to be out of the country for several months. I called and talked to the manager. He said I have to sign a form stating I was going to freeze my account (which I was never told). I explained to him that I was leaving the country and wouldn't be able to stop by the location to sign. He said he would take care of it and he did. However, he only froze my account for one month. Never was it explained that it was only going to be but on hold for ONLY one month. I had been traveling and after getting settled back in town noticed that my bank account had been charge the full monthly fee for two months. I called immediately and found it was only put on hold for one month and that the new hold policy was only three months per request. I do not know why it was only put on hold for one month. I spoke to the manager (the same one I had originally spoken to) - he spoke with the owner. I called the headquarters. The only solution was that they would give me back half of what was taken. HALF!!! I don't understand why I was being penalized for employee mistakes. 1 - they need to make sure the employees are explaining the contracts properly, 2 - I did not use the service for those two months, I should have received a full refund BEWARE OF THE CONTRACT, 3 - two monthly fees ($80) and an additional $50 to cancel - so in total I paid $130 to cancel my contract.

Posted 03/04/09

I went in for the first time Sept 14th and was greeted immediately by a smiling attendant. She helped me the entire time I was in there. I tried the Spa Bed, then a bed that gave me a facial then I went into the Mystic Spray Tan booth. It was so relaxing! I loved it. My skin looked so good after the treatments. It made my skin much softer and took the stress of the day way. The cost was way cheaper then where I was going. I highly recommend this place!

Pros: Way more then Just Tanning

Cons: Wanted to stay longer :)

Posted 09/25/08

I'll keep it short as I know we are all busy. I loved the place, it was spotless, greeat tanning, liked the spa stuff, professional, and I was treated like a somebody. I will return. I felt very welcome and I recommend this place.

Pros: convenient, quick, took appointments

Posted 09/23/08

Went to Planet Beach to inquire about their packages and the clerk was quick to push the EFT membership on me, ?If you sign up as a member you?ll have monthly tanning for ? the price, all you have to do is pay the $70 initial membership fee.? Explained I did NOT want them to automatically draft my checking account for this membership, which she stated ?no problem just call us by the 25th of every month to renew.? After tanning for 1 month I was surprised to see an automatic draft from my debit account for $39.95. I didn?t sweat the charge since I thought I could probably use one more month of tanning. No big deal, I?ll just cancel my membership the following month since I?m moving anyway. Went to the store last week to cancel my membership and was told I would have to pay a $50 cancellation fee, along with another $5 to freeze my account (it takes them 30 DAYS to cancel a membership)! Looking back at my contract I noticed this was written in FINE PRINT, but when I originally signed up the eager clerk NEVER explained the terms of the contract: 24 mo. membership fee (who on earth tans for 2 years every month), automatic debit from your checking, $5 a month to freeze your account (which is not applied to in store credit, other local tanning salons allow you to do so), $50 cancellation fee and a 30 day notice to cancel. I don?t thrive on confrontation and am not one of those people to yell at an employee of a store to get what I want. I simply explained I was cheated into this contract and didn?t think it was fair for me to have to pay the $50+ cancellation fee. The clerk who didn?t explain the contract should pay at least ? of my fee. They wouldn?t budge and kept saying ?it?s in the contract.? Yes you have that contract to protect you but wrongfully cheating your customers will only get you but so far in the business world. To get out of my contract I just paid a portion of their electric bill, $65 out of pocket. Don?t trust these people, they are sneaky to get your $.

Cons: Unreasonable contracts, uncooperative customer service

Posted 05/27/08

I can't say enough positive things about this tanning spa - from the cleanliness of the facility to the courteous and well informed staff. I have been especially impressed by the visability, kindness and professionalism of the owners. They have always treated me as though I mattered - not just as a client but as a person. And who doesn't appreciate that?!!!

Posted 02/29/08

I've been a member since they first opened the store in Brier Creek. I now tan at the North Raleigh location. I've had a great experience with all the personnel at both locations. Once there was some confusion over my account and billing and I found the staff and ownership eager to help me resolve it. They were great!!!

Posted 02/27/08

i will never ever ever go back to this tanning salon. they turned me into collection for $300. apparently the card that i used to sign up with wouldnt work anymore, so instead of contacting me and letting me know, they let it build up and then turned it over. when i called to ask questions regarding this matter, she said that it is a courtesy from them to let me know, so its not there problem if the card wouldnt work anymore. i told her she would not get the money and i would rather it affect my credit than to have to pay those sorry losers. plus every time i went in there the girls were rude.

Posted 02/12/08

I have tried several tanning establishments in the Raleigh area and I'm extremely happy with Planet Beach in Brier Creek. From the moment you walk in the door , you're greeted by the friendly and professional staff. On my first visit I was escorted and explained the various tanning beds and skin and tan enhancement treatments available. My first impression was how knowledgeable the staff is, and also the cleanliness of the entire facility. After my tour I was questioned about my tanning expectations and advised on lotions and moisturizers to accomplish my goals. I am so pleased with my tanning results that I have purchased a years membership with Planet Beach. I travel with my job so I cannot always make appointments in advance, but the the flexible hours of operation and the accomodating staff have always been able to fit me in. Again I cannot say enough about the wonderful people at Planet Beach in Brier Creek. They make me feel special and appreciated each and every visit.

Posted 04/03/07

I highly recommend Planet Beach to anyone interested in quality product(s) and service! I had been a member of a competing local tanning "salon" since about 1994 and never found anything that surpassed them until I went to Planet beach for the first time; at the recommendation of a friend. I walked in and was greeted by very friendly and professional staff. I am a very picky to say the least and asked a lot of questions during my first visit and I wanted to see EVERY type of bed they had, how they worked, etc. The staff were incredible!! They answered all of my questions and actually took me to each different type of tanning bed and demonstrated how it worked and how to get the best results from each bed or by rotating the use of beds, depending on what you wanted to accomplish during your sessions. I had a lot of questions about products as I have very sensitive skin, again the staff took the time to answer all of these questions with a lot of knowledge about their products and helped me select what was best for me to use. I was very impressed that the product suggested was one of the LEAST expensive one's they stocked. After my initial visit, I bought a package deal to give myself time to decide what I would do next, would I go back to my "old" place or would I switch? Needless to say, I switched, after over almost 12 years at one place. Planet Beach had exceeded any and all expectations I ever dreamed of, quality service, quality products, and the best staff in the business. The atmosphere is comfortable with the upscale surroundings I like but for the most reasonable prices you'll find anywhere. If you haven't stopped by to check them out I highly recommend you do, I feel confident you will have a great experience. Whether it's relaxing in the hydration station or using the newest in high pressue beds..you will not find better service, products, or friendlier staff to make sure you are a satisfied consumer. Planet Beach and the staff are the BEST!!

Pros: Quality product, service, pricess, and upscale atmosphere

Cons: none

Posted 04/02/07

I've been going to Planet Beach for about a month now. Besides the beds being great the customer service is outstanding!! They always remember my name when I walk in the door and no other tanning place that I've been to does that. They take appointments or walkins and do a good job with getting everyone in quickly. I HIGHLY reccomend it.

Pros: the customer service, the high pressure bed and flexible hours

Cons: none

Posted 03/28/07

I started using Planet Beach at Brier Creek several weeks ago. This is my first year sunless tanning, and the only salon I have used thus far. I started with the 3 free tans, used one, and then bought a 10 session package, and am now down to one session left. The question: will I be buying a membership or another set of sessions? The beds are great, I have gotten wonderful results and I am thrilled with the color I have gained. MOST of the employees are very nice and helpful, however, there are a couple that always seem snooty and are aggressive about pushing their product. I do not mind being asked "do you need any lotion today?" but someone TELLING me "oh, you're going to need to buy more lotion..." is a little pushy to me. I think I know how much lotion I've got, lady, thanks. Anyway. The atmosphere is nice, I don't make appointments but I don't usually have to wait and if I do, it's not for very long. It is always clean and I love the radios they have built into the beds. So, yes, I do believe I will be buying at least another 10 sessions but some of the girls there need to take the stick out of their butt, to put it nicely.

Pros: top of the line beds, built in radio, hardly any waiting

Cons: snooty & pushy service

Posted 03/24/07

Planet Beach is a very put-together tanning salon. Its nice inside and the beds have given me good results. The new highpressure bed is nothing like i have ever see, i didnt know a tanning bed could even be designed like this! Now thats its getting into march, the wait time has slightly picked up, so i definetely recommend calling ahead of time to make an apppointment, but other than that, this salon receives an A+ in my book.

Pros: The look of the place, wonderful beds, smiling faces :)

Cons: small wait time

Posted 02/24/07

I really liked this place! The ambiance was very nice and clean and I liked how I was shown around to see all of their tanning beds during my first visit. Their beds were the nicest I've seen and they have equipment I've never seen before, and I am a tanning pro. The customer service was great and was very personable. I've been to this salon several times and always have a consistently pleasant experience.

Pros: Customer Service, Staff, Prices, Beds, Atmosphere

Cons: None

Posted 11/09/06

I printed out the free 3 sessions and went in to try out their beds. The lady was knowledgeable about tanning but when I said I wasn't going to buy a package she turned very bitter and not so friendly any more. I will not be going back because of how much pressure she put on me for buying products and tanning packages.

Pros: Nice atmosphere

Cons: Bad customer service

Posted 10/19/06

I really love spray tan. It's nice to have a healthy option. I have leaned to cover my hands and feet totally. They end up white, but not orange. It takes a few times to get your stance just right, but it's worth it. I usually go once a week and I feel like that's enough to keep me looking tan without getting to dark or orangey. people tell me I look like I have a natural tan

Pros: Mystic Tan

Posted 08/08/06

I have tanned in many Planet Beach Salons and Brier Creek has a SUPERB staff!! I love entering the salon to tan and have the staff greet me by name!! I feel at home and very comfortable. I use the Platinum beds and the Mystic tan! Hurry and try Brier Creek out or the locations closest to you.

Pros: great staff, great beds, clean

Posted 08/17/05

This salon is the best tanning salon I've ever been to. The customer service is great and everyone there is so nice and really goes out of their way to know your name. I don't even know how they are able to do it with all the people in there! But they never forget who I am. They make me feel like we are all friends. The tanning beds are the best in town. I get great color and the beds are so comfortable. It is also really clean and very high-end inside. I have recommended this salon to all of my friends that tan (and even to the ones that don't tan, but use the Mystic spray tan). If you want a great tan and great customer service in a clean enviroment and to be treated special, go to this place.

Pros: Customer Service, Clean, Great Prices

Posted 05/18/05

I have been to several salons in Durham, Wake and Granville county, Planet Beach at Brier Creek is truly the best beyond compare.
Not only so they have top of line equipment and supplies the customer service is OUTSTANDING! Candace, Brent and the staff will make you feel
like you are not just a name or number. I tell everyone If you want a superior tanning experience with customer service like you have never had it, go to Brier Creek tanning salon! They are the best!! Thank-you Brent & Candace! Keep up the excellent work!! : )

Pros: Service, Value, products

Posted 03/29/05

Not to much more that needs to be said...if you use tanning salon services any Planet Beach is a good choice.

Pros: 3 free tans, new equipment, great location

Posted 03/22/05