Planet Beach

You guys have got to get with citysearch to remove the "tanning spa" from your title. You could cause a whole lot of business to be lost by other Planet Beaches which are Contempo Spa's. Calling the place a tanning salon is BAD FOR BUSINESS! ALL OF THEM!

Went to Planet Beach to inquire about their packages and the clerk was quick to push the EFT membership on me, If you sign up as a member youll have monthly tanning for the price, all you have to do is pay the $70 initial membership fee. Explained I did NOT want them to automatically draft my checking account for this membership, which she stated no problem just call us by the 25th of every month to renew. After tanning for 1 month I was surprised to see an automatic draft from my debit account for $39.95. I didnt sweat the charge since I thought I could probably use one more month of tanning. No big deal, Ill just cancel my membership the following month since Im moving anyway. Went to the store last week to cancel my membership and was told I would have to pay a $50 cancellation fee, along with another $5 to freeze my account (it takes them 30 DAYS to cancel a membership)! Looking back at my contract I noticed this was written in FINE PRINT, but when I originally signed up the eager clerk NEVER explained the terms of the contract: 24 mo. membership fee (who on earth tans for 2 years every month), automatic debit from your checking, $5 a month to freeze your account (which is not applied to in store credit, other local tanning salons allow you to do so), $50 cancellation fee and a 30 day notice to cancel. I dont thrive on confrontation and am not one of those people to yell at an employee of a store to get what I want. I simply explained I was cheated into this contract and didnt think it was fair for me to have to pay the $50+ cancellation fee. The clerk who didnt explain the contract should pay at least of my fee. They wouldnt budge and kept saying its in the contract. Yes you have that contract to protect you but wrongfully cheating your customers will only get you but so far in the business world. To get out of my contract I just paid a portion of their electric bill, $65 out of pocket. Dont trust these people, they are sneaky to get your $.

I can't say enough positive things about this tanning spa - from the cleanliness of the facility to the courteous and well informed staff. I have been especially impressed by the visability, kindness and professionalism of the owners. They have always treated me as though I mattered - not just as a client but as a person. And who doesn't appreciate that?!!!

I've been a member since they first opened the store in Brier Creek. I now tan at the North Raleigh location. I've had a great experience with all the personnel at both locations. Once there was some confusion over my account and billing and I found the staff and ownership eager to help me resolve it. They were great!!!

i will never ever ever go back to this tanning salon. they turned me into collection for $300. apparently the card that i used to sign up with wouldnt work anymore, so instead of contacting me and letting me know, they let it build up and then turned it over. when i called to ask questions regarding this matter, she said that it is a courtesy from them to let me know, so its not there problem if the card wouldnt work anymore. i told her she would not get the money and i would rather it affect my credit than to have to pay those sorry losers. plus every time i went in there the girls were rude.