Best Buy

★★☆☆☆
  • 1775 Chamberside Dr

    Rock Hill, SC 29730

    Map & Directions
  • 803-366-8000

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Sa 10am-9pm, Su 11am-8pm

Shopping

Shopping
More choices in Rock Hill:
Resultset_next

Roto-Rooter Plumbing & Drain Service

2352A Ebenezer Road Rock Hill, SC

Resultset_next

Walmart Supercenter

1151 Stonecrest Blvd Fort Mill, SC

Specialty Shops and Services
Best Buy Categories
Magnolia Design Center Products
Magnolia Home Theater Products
    List View
    Calendar View
    No upcoming events
    2.0 1
    Hi! Sign in to let us know how Best Buy was?
    Write a Review
    .

    The Service Plan is a Joke. They always push you to purchase their service plan for your new Computer. I purchased an HP laptop with the service plan and I'm glad I did because the DVD drive broke only after 10 months; I only used the DVD drive maybe 10 times. But the GEEK Squad don't answer their phones (called them 8 times and they answered 1 time), it took them 2.5 weeks to run their diagnostics to tell me that my DVD drive needed to be replaced. When I finally got through to talk to a Geek Squad rep, she told me that they needed my permission to send the Laptop out for repairs. She told me that it would take 2 to 3 weeks for repairs. If I didn't call, my laptop would have been just sitting on their shelf. So the total time for repairs will probably take 5 - 6 weeks at the least; I'll probably have to stay on them to make sure my computer is repaired in 6 weeks. When I was there at Best Buy, the line for Computer repairs was Long, almost as long as the check-out line. I wondered if the computers were crappy and they needed a service plan to keep them running.

    1
    ★★☆☆☆

    The Service Plan is a Joke. They always push you to purchase their service plan for your new Computer. I purchased an HP laptop with the service plan and I'm glad I did because the DVD drive broke only after 10 months; I only used the DVD drive maybe 10 times. But the GEEK Squad don't answer their phones (called them 8 times and they answered 1 time), it took them 2.5 weeks to run their diagnostics to tell me that my DVD drive needed to be replaced. When I finally got through to talk to a Geek Squad rep, she told me that they needed my permission to send the Laptop out for repairs. She told me that it would take 2 to 3 weeks for repairs. If I didn't call, my laptop would have been just sitting on their shelf. So the total time for repairs will probably take 5 - 6 weeks at the least; I'll probably have to stay on them to make sure my computer is repaired in 6 weeks. When I was there at Best Buy, the line for Computer repairs was Long, almost as long as the check-out line. I wondered if the computers were crappy and they needed a service plan to keep them running.

    Pros: Typical Best Buy store with pretty much all the electronic goods.

    Cons: poor cutomer Service & thier ability to follow through on thier end of the service plan.

    Message from Best Buy

    Yext PowerListings

     

    Wait, you're the expert.

    If you've been to or used Best Buy, leave a review.

    It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



    Write a Review