True Value Hardware

★★★☆☆

Home & Garden

Home & Garden
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Bedrock Industries

1401 W Garfield St Seattle, WA

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Alpine Nursery

16023 SE 144th St Renton, WA

2.75 4
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I've been their regular customer for 5 years. Well, not any more. Not after my car battery went dead. I went in to buy a battery charger. I asked for their guidance, and they picked a model for me. I brought it home and found out that it's not a jumpstarter, just a charger you use at home. I am a single woman, I've NEVER unscrewed a battery out of a car. I just needed the kind of a starter you attach to a battery while in the car. I thought I made it clear to those people?

So I told them next day that what they sold me was a wrong product. However, by that time I lost the receipt. I found the receipt a month later, but by the time they refused to take it back. Why? Their return policy does not say anything about it! My first and last return in 5 years, perfect condition, never used, the same model is still on their shelf and not even on sale. What's their problem?

I ended up giving them that useless device as a gift, in memory of their wonderful customer service.

It's hard to have to drive off the island every time I need some small item, but I can't imagine shopping with them again.

1
★☆☆☆☆

I've been their regular customer for 5 years. Well, not any more. Not after my car battery went dead. I went in to buy a battery charger. I asked for their guidance, and they picked a model for me. I brought it home and found out that it's not a jumpstarter, just a charger you use at home. I am a single woman, I've NEVER unscrewed a battery out of a car. I just needed the kind of a starter you attach to a battery while in the car. I thought I made it clear to those people?

So I told them next day that what they sold me was a wrong product. However, by that time I lost the receipt. I found the receipt a month later, but by the time they refused to take it back. Why? Their return policy does not say anything about it! My first and last return in 5 years, perfect condition, never used, the same model is still on their shelf and not even on sale. What's their problem?

I ended up giving them that useless device as a gift, in memory of their wonderful customer service.

It's hard to have to drive off the island every time I need some small item, but I can't imagine shopping with them again.

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I wanted a color trim of the roof accent project I?ve been working on. I showed the guy of an image from my iphone, and the material made from concrete. I told him I needed an oil based exterior paint trim color to match. He indicated he was going to help me, but it never happened. I got tired of waiting and went ahead with Burgundy color. I went home. Later, I discovered that he had given me acrylic exterior paint, not ideal with oil based paint. I went back next day whether I could return the paint, he said, No, and I said, fine. I left.

0
★☆☆☆☆

I wanted a color trim of the roof accent project I?ve been working on. I showed the guy of an image from my iphone, and the material made from concrete. I told him I needed an oil based exterior paint trim color to match. He indicated he was going to help me, but it never happened. I got tired of waiting and went ahead with Burgundy color. I went home. Later, I discovered that he had given me acrylic exterior paint, not ideal with oil based paint. I went back next day whether I could return the paint, he said, No, and I said, fine. I left.

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Wide selection of home repair items and helpful staff. Recently they made good on several keys they cut when the blanks turned out to be too thick. They recut the keys with the correct blanks without question and with courtesy.

5
★★★★★

Wide selection of home repair items and helpful staff. Recently they made good on several keys they cut when the blanks turned out to be too thick. They recut the keys with the correct blanks without question and with courtesy.

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True Value is the definition of a great local hardware store. The guys at the counter can answer all your questions and find what you need from a stock that is surprisingly extensive given the space they have.

4
★★★★☆

True Value is the definition of a great local hardware store. The guys at the counter can answer all your questions and find what you need from a stock that is surprisingly extensive given the space they have.

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