I am the realtor responding to the initial review of my business. Its disappointing to find a review like this, especially when I am known to go out of my way to solve the many problems and challenges in most real estate transactions, especially when the other realtor is not part of the solution. This deal was fine until the end, I was the seller and the reviewer was the buyer. The workers were still not done with the agreed list of repairs; so the buyers agent had us all agree to a hold funds agreement. This meant that the escrow company would hold monies from the seller until the agreed repairs were done, after close of escrow. This was a recipe for disaster and the other agent knew this would keep her out of trouble and I would be trapped with the buyer. At close, the agent left town on vacation and told me to deliver the keys and negotiate with the buyer the repairs. I thought this was unethical; as a seller, I should not be conversing with the buyers. The repairs got done, as promised, except for one item, which needed a second opinion. The buyer got very angry at my decision to use the same workers and not to use another installer. I asked the buyer to take the full credit held in escrow since we could not agree, he did not. The final item estimate was deducted from the credit and we all signed off. There were sour grapes and I dont blame the buyer for being upset over the whole process. Any other realtor would probably have kept their distance, but I hung in there to try and work it out.
Major learning experience and WARNING to those buying: Never agree to hold funds from the seller to do repairs after close of escrow. Buyers and Sellers are not going to like it! Just do a straight credit for a fixed price. That works every time and please keep the conversations between agents, make your agent call the other agent.
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Sotheby's International Realty
2 reviews –
