Park Cities Volkswagen

★★★☆☆

About Park Cities Volkswagen

Categories
  • New Car Dealers
  • Used Car Dealers
  • Auto Parts & Accessories
  • Automotive Repair
  • Fuel Dealers
  • Golf
  • Beetle
  • Jetta SportWagen
  • Jetta
  • Passat
  • GTI
  • CC
  • Eos
  • Tiguan
  • Touareg
  • Routan
Details
  • Volkswagen
2.8 5
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This is my third Jetta. I think one of the main reasons I keep with is I love the car and I really love this dealership and how they have always taken great care of me and my car.

5
★★★★★

This is my third Jetta. I think one of the main reasons I keep with is I love the car and I really love this dealership and how they have always taken great care of me and my car.

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Really bad service from the "service" department - bad customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible - but I accepted that because I thought I really wanted the car. Sadly I should have walked out of there before buying. Now, after paying off my 2004 VW Passat, I've had nothing but trouble with this car and the people at the dealership. I've spent over $4K in less than 2 years since it's been paid off, on major engine and other problems. The service reps have consistently been rude, arrogant and condescending and have no sympathy or concern for the customer's needs. Totally hate this place. Unfortunately I am stuck now with a VW problem that's going to cost me another $2000.00 - the "oil sludge" issue, for which VW was sued in a class action lawsuit and they lost. (If you own a VW - be sure you understand this problem) VW settlement requires you to have any repairs related to this issue done by VW to have any kind of reimbursement. When I took it to this particular dealership, they were unaware of the settlement and it was just another hassle to deal with. DO NOT GO TO THIS PLACE! more importantly - DO NOT BUY A VW.

1
★☆☆☆☆

Really bad service from the "service" department - bad customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible - but I accepted that because I thought I really wanted the car. Sadly I should have walked out of there before buying. Now, after paying off my 2004 VW Passat, I've had nothing but trouble with this car and the people at the dealership. I've spent over $4K in less than 2 years since it's been paid off, on major engine and other problems. The service reps have consistently been rude, arrogant and condescending and have no sympathy or concern for the customer's needs. Totally hate this place. Unfortunately I am stuck now with a VW problem that's going to cost me another $2000.00 - the "oil sludge" issue, for which VW was sued in a class action lawsuit and they lost. (If you own a VW - be sure you understand this problem) VW settlement requires you to have any repairs related to this issue done by VW to have any kind of reimbursement. When I took it to this particular dealership, they were unaware of the settlement and it was just another hassle to deal with. DO NOT GO TO THIS PLACE! more importantly - DO NOT BUY A VW.

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I have had very good luck with this car dealership. I didn't purchase my VW from here but have taken it here twice when I've had issues. They were always very friendly and professional and managed to get me in and out quickly.

4
★★★★☆

I have had very good luck with this car dealership. I didn't purchase my VW from here but have taken it here twice when I've had issues. They were always very friendly and professional and managed to get me in and out quickly.

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Bought a 1 year old VW Jetta TDI. Took my car to PCVW. They told me this was the perfect car for a new job that required lots of driving. Soon after, I brought the car back because it began losing mileage. They were no help at all and couldn't have cared less. Over the next several months, I had major repairs costing thousands. When I spoke with the service department and the head of the used car sales, they acted like they had never seen me before and would not even consider working with me on the price of repairs despite the failed promises they had given me about the car because I hadn't bought a warranty. Why would I buy a warranty on a 1 year old car that THEY told me was a great car?? The head of used car sales was an absolute horse's rear.

So, I learned that PCVW will tell you anything they have to in order to make a sale, even if it's not true, and they won't stand behind their own cars after the sale. Do yourself a favor and buy somewhere else!!!!!!!!!!!!!!!!!!!!!1

1
★☆☆☆☆

Bought a 1 year old VW Jetta TDI. Took my car to PCVW. They told me this was the perfect car for a new job that required lots of driving. Soon after, I brought the car back because it began losing mileage. They were no help at all and couldn't have cared less. Over the next several months, I had major repairs costing thousands. When I spoke with the service department and the head of the used car sales, they acted like they had never seen me before and would not even consider working with me on the price of repairs despite the failed promises they had given me about the car because I hadn't bought a warranty. Why would I buy a warranty on a 1 year old car that THEY told me was a great car?? The head of used car sales was an absolute horse's rear.

So, I learned that PCVW will tell you anything they have to in order to make a sale, even if it's not true, and they won't stand behind their own cars after the sale. Do yourself a favor and buy somewhere else!!!!!!!!!!!!!!!!!!!!!1

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.

I take my Jetta for all of its service to this VW dealership. They are a great sales team but sometimes can take too long taking care of you car. It is very busy on the weekends so you need to make an appointment and be prepared to leave your car most of the day.

PROS: Good Staff
CONS: Length of Service

3
★★★☆☆

I take my Jetta for all of its service to this VW dealership. They are a great sales team but sometimes can take too long taking care of you car. It is very busy on the weekends so you need to make an appointment and be prepared to leave your car most of the day.

PROS: Good Staff
CONS: Length of Service

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