Cox Communications

★★☆☆☆

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2.0 4
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Cox provides a great service.... WHEN ITS WORKING.... Which for me unfortunately about 3-4 hours a day... the rest of the day is blinking an flashing lights... waiting... waiting for a tech to get here... waiting for my modem to start working again... Been used to cox for about 13 years..... but lately, their product seems to be faster, yes... but as far as consistency goes... its really gone out the window.

2
★★☆☆☆

Cox provides a great service.... WHEN ITS WORKING.... Which for me unfortunately about 3-4 hours a day... the rest of the day is blinking an flashing lights... waiting... waiting for a tech to get here... waiting for my modem to start working again... Been used to cox for about 13 years..... but lately, their product seems to be faster, yes... but as far as consistency goes... its really gone out the window.

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If there was another cable company in Henderson. I would SWITCH in a heartbeat. Cox has the rudest CS rep's that I have endured. unfortunately, there are a couple of rep's that actually have great CS. skills.However, the bad ones outweigh the few. While on hold the automated operator tells you that your phone call may be monitored. Pretty scary if superviors are listening to their rude, unprofessional reps's and are not holding them responsible for their poor professionalism.

1
★☆☆☆☆

If there was another cable company in Henderson. I would SWITCH in a heartbeat. Cox has the rudest CS rep's that I have endured. unfortunately, there are a couple of rep's that actually have great CS. skills.However, the bad ones outweigh the few. While on hold the automated operator tells you that your phone call may be monitored. Pretty scary if superviors are listening to their rude, unprofessional reps's and are not holding them responsible for their poor professionalism.

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They messed up our final bill and told me it would be 6 weeks until they gave us the proper credit and adjusted our total...and then sent us to a credit agency for the old amount. I sat on hold with them for over an hour the first time, and over an hour the second time while the poorly trained agents scrambled to figure out the problems.

Sadly, they don't have competition in Henderson, so you're stuck with them.

1
★☆☆☆☆

They messed up our final bill and told me it would be 6 weeks until they gave us the proper credit and adjusted our total...and then sent us to a credit agency for the old amount. I sat on hold with them for over an hour the first time, and over an hour the second time while the poorly trained agents scrambled to figure out the problems.

Sadly, they don't have competition in Henderson, so you're stuck with them.

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1 out of 1 people found this review helpful.

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Cox Cable has always been reliable, both for digital cable TV as well as high speed internet. Their rates are reasonable and their response time in case of an outage is admirable. If a piece of equipment fails, they will give you a new replacement. The digital cable is outstanding and the DVR features associated with it rival the TIVO and don't require additional subscriptions. If Cox fails to keep an appointment or comes late, you will receive credit on your bill. If you already have cable, you will get a discount on your internet connection. They are always changing and recently added a phone dialup for the customers who are computing from out of town. They provide all sorts of useful utilities for internet enjoyment, including spam blockers, pop up blockers, virus checkers, etc. The lines can be long at their store, but when you are at the front of the line you will be given full attention. You can pay your bill, obtain new service, get equipment. Their services make my life much more enjoyable.

PROS: Reliable, much variety in their equipment. Something for everyone.
CONS: Long waiting lines at office, long waits on telephone.

4
★★★★☆

Cox Cable has always been reliable, both for digital cable TV as well as high speed internet. Their rates are reasonable and their response time in case of an outage is admirable. If a piece of equipment fails, they will give you a new replacement. The digital cable is outstanding and the DVR features associated with it rival the TIVO and don't require additional subscriptions. If Cox fails to keep an appointment or comes late, you will receive credit on your bill. If you already have cable, you will get a discount on your internet connection. They are always changing and recently added a phone dialup for the customers who are computing from out of town. They provide all sorts of useful utilities for internet enjoyment, including spam blockers, pop up blockers, virus checkers, etc. The lines can be long at their store, but when you are at the front of the line you will be given full attention. You can pay your bill, obtain new service, get equipment. Their services make my life much more enjoyable.

PROS: Reliable, much variety in their equipment. Something for everyone.
CONS: Long waiting lines at office, long waits on telephone.

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