Hoof & Paw

★★★☆☆

Pets & Animals

Pets & Animals
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Newman Julie Dvm

201 Porter Rd # A Alvin, TX

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Newman Julie Dvm

201 Porter Rd # A Alvin, IL

2.6667 6
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Terrible. Boarded my dog for 7 days and when we picked her up she was severely dehydrated. Called the vet as soon as we got home and she was not helpful, nor did she seem concerned or try to help the situation. They never notified us to tell us that our dog was not drinking water- which is really odd that a dog would not drink water at least. Had to take our dog to another vet for IV fluids to save her. I contacted Hoof and Paw several times to resolve the issue. They never offered to reimburse me for the costs. Poor service. Not to mention they nearly killed my dog due to neglect or mistreatment. My poor dog suffered terribly because of their neglect. Awful and shameful. Do not take your pet here.

1
★☆☆☆☆

Terrible. Boarded my dog for 7 days and when we picked her up she was severely dehydrated. Called the vet as soon as we got home and she was not helpful, nor did she seem concerned or try to help the situation. They never notified us to tell us that our dog was not drinking water- which is really odd that a dog would not drink water at least. Had to take our dog to another vet for IV fluids to save her. I contacted Hoof and Paw several times to resolve the issue. They never offered to reimburse me for the costs. Poor service. Not to mention they nearly killed my dog due to neglect or mistreatment. My poor dog suffered terribly because of their neglect. Awful and shameful. Do not take your pet here.

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Janete E. when you spend time on the cell phone instead of in the exam room with your pet, you cannot expect to see everything that was done. An exam was done. Had you had listened you would have heard both the technician and myself say that the dog may have parvo and we needed to do tests. Why else would we have put the parvo test on the Estimates. Estimates were given to you for testing and when you complained about money, a conservative therapy Estimate was made to try and help you. We are not a bank and we do not lend money. Apparently, you let the second vet run the tests that were offered to diagnose your dog. I am glad you finally got the tests and treatment needed for your puppy. Sometimes it takes two doctors talking for a client to hear really scary news. Obviously, you couldn't hear what we were trying to tell you. I wish you luck.

5
★★★★★

Janete E. when you spend time on the cell phone instead of in the exam room with your pet, you cannot expect to see everything that was done. An exam was done. Had you had listened you would have heard both the technician and myself say that the dog may have parvo and we needed to do tests. Why else would we have put the parvo test on the Estimates. Estimates were given to you for testing and when you complained about money, a conservative therapy Estimate was made to try and help you. We are not a bank and we do not lend money. Apparently, you let the second vet run the tests that were offered to diagnose your dog. I am glad you finally got the tests and treatment needed for your puppy. Sometimes it takes two doctors talking for a client to hear really scary news. Obviously, you couldn't hear what we were trying to tell you. I wish you luck.

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i brought my 8 month old dog here because he was very down. the staff was either not knowledgeable or just wanted to rob me of my money. every question that i would ask the lady in front desk, she would answer with, "I cant say, we would have to run more tests on your dog." HORRIBLE customer service. Once the vet came in to see my dog, she didnt even check my dog, just pressed on his stomach and left without asking us any questions about my dog's symptoms. the one doing all the work was the lady in the front desk which again, didnt answer any question we had. Long story short, i walked out paying $215. i was on a tight budget and they werent willing to work with me. So I was sent home with Meds when all the vet did was check my dog's stomach. I could of done that myself at home. I took my dog to a different vet, customer service was amazing!! They were very friendly and answered every question i had. Did everything possible to work with me on paying for service. Come to find out my dog had Parvo and is currently fighting for his life. I WOULD NOT RECOMMEND THIS VET TO ANY ANIMAL LOVER!! IF YOU TRULY LOVE YOUR ANIMAL, GO ELSEWHERE!! HONESTLY!! By the way the other vet I went to was GulfGate Animal Hospital...highly recommend them.

1
★☆☆☆☆

i brought my 8 month old dog here because he was very down. the staff was either not knowledgeable or just wanted to rob me of my money. every question that i would ask the lady in front desk, she would answer with, "I cant say, we would have to run more tests on your dog." HORRIBLE customer service. Once the vet came in to see my dog, she didnt even check my dog, just pressed on his stomach and left without asking us any questions about my dog's symptoms. the one doing all the work was the lady in the front desk which again, didnt answer any question we had. Long story short, i walked out paying $215. i was on a tight budget and they werent willing to work with me. So I was sent home with Meds when all the vet did was check my dog's stomach. I could of done that myself at home. I took my dog to a different vet, customer service was amazing!! They were very friendly and answered every question i had. Did everything possible to work with me on paying for service. Come to find out my dog had Parvo and is currently fighting for his life. I WOULD NOT RECOMMEND THIS VET TO ANY ANIMAL LOVER!! IF YOU TRULY LOVE YOUR ANIMAL, GO ELSEWHERE!! HONESTLY!! By the way the other vet I went to was GulfGate Animal Hospital...highly recommend them.

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Giovanni,
I hope you do know your pet is being boarding overnight unattended. There is no staff after hours and that's why the cost is so reasonable! Although the cost is cheap, pets are priceless and they should be attended to at all times.

1
★☆☆☆☆

Giovanni,
I hope you do know your pet is being boarding overnight unattended. There is no staff after hours and that's why the cost is so reasonable! Although the cost is cheap, pets are priceless and they should be attended to at all times.

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1 out of 1 people found this review helpful.

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First and foremost, I would like to thank all the wonderful staff members of Hoof & Paw for continuously doing a tremendous job taking care of my pet. I feel comfortable everytime I travel and I leave my pet in the hands of Dr. Funk, John, and the rest of this amazing staff. My dog knows everyone there and I can tell she feels comfortable staying there. Price is VERY reasonable compared to anywhere else. I would recommend Hoof & Paw to any pet owner!

5
★★★★★

First and foremost, I would like to thank all the wonderful staff members of Hoof & Paw for continuously doing a tremendous job taking care of my pet. I feel comfortable everytime I travel and I leave my pet in the hands of Dr. Funk, John, and the rest of this amazing staff. My dog knows everyone there and I can tell she feels comfortable staying there. Price is VERY reasonable compared to anywhere else. I would recommend Hoof & Paw to any pet owner!

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Dr. Funk seems caring and knowlegable but we always seem to get hit with some hidden charge they failed to tell us about. For example we had to take a pet in for after hours emergency care. We were told it would be 75 dollars for the emergency visit plus 40 for the office vist + any meds etc..well we also ended up having to pay a 45 dollar fee for each person that had to come in which was the vet and 1 tech..90 bucks. We still would have went in but it would have been nice to have been told this upfront.

3
★★★☆☆

Dr. Funk seems caring and knowlegable but we always seem to get hit with some hidden charge they failed to tell us about. For example we had to take a pet in for after hours emergency care. We were told it would be 75 dollars for the emergency visit plus 40 for the office vist + any meds etc..well we also ended up having to pay a 45 dollar fee for each person that had to come in which was the vet and 1 tech..90 bucks. We still would have went in but it would have been nice to have been told this upfront.

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