Alamo Cycle Plex

★★★★☆
  • 11900 IH-10 West

    San Antonio, TX 78230

    Map & Directions
  • 210-696-2000

About Alamo Cycle Plex

Categories
  • Motorcycle Dealers
Details
  • Honda
  • Yamaha
  • Suzuki
  • Kawasaki
  • Shop Online
  • Internet Shopping
  • Motorcycle Repair
Hours
M Closed, Tu 9am-7pm, W 9am-6pm, Th-F 9am-7pm, Sa 9am-6pm, Su Closed
Special Offer
Call Today
Phones
  • Fax (210-696-3073)

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Cycle Gear

9975 IH-10 West San Antonio, TX

4.2615 65
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.

Abraham, the Dealership is always here for you and would like to help you purchase a motorcycle in the future. Unfortunately the bike you attempted to trade in had been involved in an accident (complete repaint and fairing replacement) and used to Drag race(drag strap installed.) Once this was discovered and pointed out to you it was then the trade value became unacceptable. In the future tell us up front so the trade value won't be affected. As for the haggling ,we took your word and agreed to a price match from another dealer. You continued the back and forth and extended your timeline by calling the other dealer and trying to better the deal. We understand everyone wants the best deal possible and always try to be accomidating, however it was not us who continued the confusion. Let us know how to assist you in the future, thanks.

2
★★★★★

Abraham, the Dealership is always here for you and would like to help you purchase a motorcycle in the future. Unfortunately the bike you attempted to trade in had been involved in an accident (complete repaint and fairing replacement) and used to Drag race(drag strap installed.) Once this was discovered and pointed out to you it was then the trade value became unacceptable. In the future tell us up front so the trade value won't be affected. As for the haggling ,we took your word and agreed to a price match from another dealer. You continued the back and forth and extended your timeline by calling the other dealer and trying to better the deal. We understand everyone wants the best deal possible and always try to be accomidating, however it was not us who continued the confusion. Let us know how to assist you in the future, thanks.

.

DO NOT buy from Alamo Cycle Plex. i had the worst experience ever. Sales associate agreed on price then he went back on it. we haggled for hours. i finally agreed then they declined my trade after the had already inspected it. It was a complete waste of my time.They are cocky and talk the talk but don't walk the walk. I'll take my business else where. Ride safe!!

0
★☆☆☆☆

DO NOT buy from Alamo Cycle Plex. i had the worst experience ever. Sales associate agreed on price then he went back on it. we haggled for hours. i finally agreed then they declined my trade after the had already inspected it. It was a complete waste of my time.They are cocky and talk the talk but don't walk the walk. I'll take my business else where. Ride safe!!

.

It is too bad they still the ""all about ME"" attitude for as long as they have been in San Antonio and the nepotism that continues even in the Sales Department. I will order online from tinbuck too before I give them a dollar,. If you buy a bike there ask one of them how many times has it been dropped in the back.....ask if any parts have been replaced due to negligence, there is one old timer Salesman who has been there for ever, he will lie to your face and smile........

0
★☆☆☆☆

It is too bad they still the ""all about ME"" attitude for as long as they have been in San Antonio and the nepotism that continues even in the Sales Department. I will order online from tinbuck too before I give them a dollar,. If you buy a bike there ask one of them how many times has it been dropped in the back.....ask if any parts have been replaced due to negligence, there is one old timer Salesman who has been there for ever, he will lie to your face and smile........

.

We just had a horrific experiance with Alamo Cycle Plex in San Antonio. We are shopping for a new ranger we asked very specifically what the price was on the one we were interested in. We were given a round about number however we were told that they needed to make a sale becasue of it being the end of the month and they would work with us. We asked if they would price match and they said of course. As the day went on figures were discussed and my husband and I were very firm that if we could walk out the door at a certain price that we would buy today. Pay half down in cash and finance the remainder. We were told by the sales person Carlos that we would be out the door at that price and to come back in, they would have the ranger pulled in and cleaned up. After pulling a trailer to their store 45 minuted from our home when we arrived the ranger was still sitting were we had last seen it. Then we had to wait a bit for Carlos to come and talk with us and at that time he said that we need to pay an extra $1100 over what we had agreed on. Then we were passed on to the general manager who in turn was not very respectful to my husband and at that time Carlos lied saying he never said we would be out the door at that specific price. They told us they would be crazy to sell it for the price we agreed on bc they would not be making anything off the deal...... they shouldnt have agreed on the price in the first place. If it all would have been handled a differant way we possibly would have agreed to pay a bit more but the situation was handled horribly so we left to come home with an empty trailer. We will be visiting Hoffpauir tomorrow.

0
★☆☆☆☆

We just had a horrific experiance with Alamo Cycle Plex in San Antonio. We are shopping for a new ranger we asked very specifically what the price was on the one we were interested in. We were given a round about number however we were told that they needed to make a sale becasue of it being the end of the month and they would work with us. We asked if they would price match and they said of course. As the day went on figures were discussed and my husband and I were very firm that if we could walk out the door at a certain price that we would buy today. Pay half down in cash and finance the remainder. We were told by the sales person Carlos that we would be out the door at that price and to come back in, they would have the ranger pulled in and cleaned up. After pulling a trailer to their store 45 minuted from our home when we arrived the ranger was still sitting were we had last seen it. Then we had to wait a bit for Carlos to come and talk with us and at that time he said that we need to pay an extra $1100 over what we had agreed on. Then we were passed on to the general manager who in turn was not very respectful to my husband and at that time Carlos lied saying he never said we would be out the door at that specific price. They told us they would be crazy to sell it for the price we agreed on bc they would not be making anything off the deal...... they shouldnt have agreed on the price in the first place. If it all would have been handled a differant way we possibly would have agreed to pay a bit more but the situation was handled horribly so we left to come home with an empty trailer. We will be visiting Hoffpauir tomorrow.

.

I bought a used Honda Goldwing a couple of weeks ago. Before I could take it for a test ride, they had to jump the battery. I took the bike for a ride and bought it two days later. I asked them about the battery and was told they would change it out and give me a new one. After doing the paperwork, I was given one key to the bike. I asked about a second key and was told they didn't have one to come back and have one made. I went back two days later to have a key made and they charged me $26 dollars. I told them I just bought the bike from them two days earlier and they still charged me. Back to the battery. I wasn't able the ride bike for three days because of the recent weather in San Antonio. I finally was able to or wanted to go out for a ride and my bike wouldn't start. I took off the panel to check the battery and low and behold, it was an old battery. I took the battery out and went down to see if they would give me a new one. Of course they will, at my expense. Their customer service is horrible. I will make sure that any maintenance done on my bike will not be done at ACP. This is my third bike I've bought from them and they will not get another cent from me.

0
★☆☆☆☆

I bought a used Honda Goldwing a couple of weeks ago. Before I could take it for a test ride, they had to jump the battery. I took the bike for a ride and bought it two days later. I asked them about the battery and was told they would change it out and give me a new one. After doing the paperwork, I was given one key to the bike. I asked about a second key and was told they didn't have one to come back and have one made. I went back two days later to have a key made and they charged me $26 dollars. I told them I just bought the bike from them two days earlier and they still charged me. Back to the battery. I wasn't able the ride bike for three days because of the recent weather in San Antonio. I finally was able to or wanted to go out for a ride and my bike wouldn't start. I took off the panel to check the battery and low and behold, it was an old battery. I took the battery out and went down to see if they would give me a new one. Of course they will, at my expense. Their customer service is horrible. I will make sure that any maintenance done on my bike will not be done at ACP. This is my third bike I've bought from them and they will not get another cent from me.

.

I have brought three bikes to Alamo CyclePlex for state inspections.\r\nEverytime,.............after making me wait for an hour or more, they come out to tell me that the battery is bad and will not take a charge. I'm stuck there, with no other transportation, and I have to pay $200.00 or more for the battery, installation and inspection. Repeat: Over $200.00 each time for a bad battery! I keep my bikes on ""Battery Tenders"" and take care of them, doing my own maintenance and repairs. I will go back one more time, but I'll install a new, tested battery first and catch these thieves in the act!\r\nBuyer Beware!!\r\n\r\n

0
★☆☆☆☆

I have brought three bikes to Alamo CyclePlex for state inspections.\r\nEverytime,.............after making me wait for an hour or more, they come out to tell me that the battery is bad and will not take a charge. I'm stuck there, with no other transportation, and I have to pay $200.00 or more for the battery, installation and inspection. Repeat: Over $200.00 each time for a bad battery! I keep my bikes on ""Battery Tenders"" and take care of them, doing my own maintenance and repairs. I will go back one more time, but I'll install a new, tested battery first and catch these thieves in the act!\r\nBuyer Beware!!\r\n\r\n

.

So, I decided to come here to research motorcycle dealerships in San Antonio. The reviews for this place seem to be posted by the merchant or their employees.\n\nIf you look through them, you will see that two of the reviews by two separate people are exactly the same; TX guest on 10/22/10 and menrico on 01/26/10.\n\nFurthermore, there were just 4 reviews from 2007 to 2009 (all negative, by the way) and then suddenly in July of 2010 to October 2010 lots of people suddenly started posting very short, 5 star reviews.... Kinda shady and unlikely.\n\nIn any event, I did go there to see what was up and it was your standard motorcycle dealership. Sleazy high pressure salesmen, insulting lowball offers on trade ins, and overpriced accessories. Nothing special, noteworthy or even unusual for this type of business. I bought my Kawasaki elsewhere.

0
★☆☆☆☆

So, I decided to come here to research motorcycle dealerships in San Antonio. The reviews for this place seem to be posted by the merchant or their employees.\n\nIf you look through them, you will see that two of the reviews by two separate people are exactly the same; TX guest on 10/22/10 and menrico on 01/26/10.\n\nFurthermore, there were just 4 reviews from 2007 to 2009 (all negative, by the way) and then suddenly in July of 2010 to October 2010 lots of people suddenly started posting very short, 5 star reviews.... Kinda shady and unlikely.\n\nIn any event, I did go there to see what was up and it was your standard motorcycle dealership. Sleazy high pressure salesmen, insulting lowball offers on trade ins, and overpriced accessories. Nothing special, noteworthy or even unusual for this type of business. I bought my Kawasaki elsewhere.

.

I use to work for Palm Harbor homes, Sears and worked with the state food stamp program here in Texas, the most important part of those positions was customer service. Rick?s customer service skills are wonderful, he asks good questions listens to your answers which makes it easier for him to help his customers find what they are looking for. His knowledge of your products was wonderful. I use to preach to my employees, how important it is to know your product to be able to successfully sell it. He knows his products.

2
★★★★★

I use to work for Palm Harbor homes, Sears and worked with the state food stamp program here in Texas, the most important part of those positions was customer service. Rick?s customer service skills are wonderful, he asks good questions listens to your answers which makes it easier for him to help his customers find what they are looking for. His knowledge of your products was wonderful. I use to preach to my employees, how important it is to know your product to be able to successfully sell it. He knows his products.

.

this is my personal experience and this is not meant to dispute anyone's personal experience. I'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot of due diligence when I bought my parts/accessories. I recently bought at Alamo Cycle-Plex (ACP), a Scorpion helment EXO 700 Blk Chameleon (paid $169ish - online around $249), J.Rocket Reactor jacket (paid $90ish - online $178ish), Cobra freeway bars (paid $150ish - online $170ish), Mentzlers Marathon tires (less than $10-$20 off best online price) for my Honda VT1100C2 Sabre. I searched on several sites including Motorcycle-Superstore and BikeBandits, etc and found some very competitive pricing. When I call Alamo Cycle-plex and told them the price I found, I was given a much better price, sometimes over $100 off the price that I was quoted online. (Using 50% off coupon) Each time I called I gave them the best price I could find online and they beat it. Also, they email a coupon to you if you sign up to receive their specials. I highly recommend this. I saved 50% off of my jacket when I bought it. It retails for $180 plus depending on vendor. I got for around $90 w/ coupon. Awesome deal. Also, I forgot to bring a 30% off coupon on parts/accessories and only received the in-store 20% off discount, still a great price for Cobra freeway bars, around $150ish. I called and spoke with a manager in sales and he said that he will honor the 30% off coupon and give me back 10% from my previous purchase of the bars and gloves. I was not expecting this sort of customer service but I felt that it didn't hurt to ask. Now, I have read the negative reviews regarding service and I had just bought tires from ACP and needed to get them installed. Despite the reviews and after speaking with the service manager, I had them installed at ACP. They did a great job for a great price ($29 per tire plus parts and taxes). Before I brought my bike, I spoke with the service manager about the reviews and my reluctance. He was very understanding and gave me his personal assurance that all will be done correctly. I believed him and he was right. I had a mechanically experience friend inspect the bike and he said the work was done well. So my personal experience is that ACP is a great store to find bargain prices and they have a good management team. I would highly recommend ACP. I would strongly suggest that you always ask what the final price will be on any service job and leave no room for misunderstanding or false assumptions. Here's an example, they have an oil change special for $19.99 but this doesn't include parts, only labor. Now if I hadn't asked, then I would have been surprised by the final price. I chose not to have it done there and do it myself. Had I assumed that the special included parts then I would have had rec'd a big surprise. So ask, ask, ask and never assume, this would be for anyplace you do business with. FYI, while I was having my tires installed I asked other patrons about their past/current experiences. Those that I spoke with said they were/are happy with ACP. \n

2
★★★★★

this is my personal experience and this is not meant to dispute anyone's personal experience. I'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot of due diligence when I bought my parts/accessories. I recently bought at Alamo Cycle-Plex (ACP), a Scorpion helment EXO 700 Blk Chameleon (paid $169ish - online around $249), J.Rocket Reactor jacket (paid $90ish - online $178ish), Cobra freeway bars (paid $150ish - online $170ish), Mentzlers Marathon tires (less than $10-$20 off best online price) for my Honda VT1100C2 Sabre. I searched on several sites including Motorcycle-Superstore and BikeBandits, etc and found some very competitive pricing. When I call Alamo Cycle-plex and told them the price I found, I was given a much better price, sometimes over $100 off the price that I was quoted online. (Using 50% off coupon) Each time I called I gave them the best price I could find online and they beat it. Also, they email a coupon to you if you sign up to receive their specials. I highly recommend this. I saved 50% off of my jacket when I bought it. It retails for $180 plus depending on vendor. I got for around $90 w/ coupon. Awesome deal. Also, I forgot to bring a 30% off coupon on parts/accessories and only received the in-store 20% off discount, still a great price for Cobra freeway bars, around $150ish. I called and spoke with a manager in sales and he said that he will honor the 30% off coupon and give me back 10% from my previous purchase of the bars and gloves. I was not expecting this sort of customer service but I felt that it didn't hurt to ask. Now, I have read the negative reviews regarding service and I had just bought tires from ACP and needed to get them installed. Despite the reviews and after speaking with the service manager, I had them installed at ACP. They did a great job for a great price ($29 per tire plus parts and taxes). Before I brought my bike, I spoke with the service manager about the reviews and my reluctance. He was very understanding and gave me his personal assurance that all will be done correctly. I believed him and he was right. I had a mechanically experience friend inspect the bike and he said the work was done well. So my personal experience is that ACP is a great store to find bargain prices and they have a good management team. I would highly recommend ACP. I would strongly suggest that you always ask what the final price will be on any service job and leave no room for misunderstanding or false assumptions. Here's an example, they have an oil change special for $19.99 but this doesn't include parts, only labor. Now if I hadn't asked, then I would have been surprised by the final price. I chose not to have it done there and do it myself. Had I assumed that the special included parts then I would have had rec'd a big surprise. So ask, ask, ask and never assume, this would be for anyplace you do business with. FYI, while I was having my tires installed I asked other patrons about their past/current experiences. Those that I spoke with said they were/are happy with ACP. \n

.

Cindy Has Taken Care of my motorcycle and Excellent Service\n

2
★★★★★

Cindy Has Taken Care of my motorcycle and Excellent Service\n

.

Outstanding service! Thank you!\n

2
★★★★★

Outstanding service! Thank you!\n

.

Service department did a wonderful job with out ATV we took it in in boxes and got it back in one piece in 1/2 the time anticipated. Great Job!!!!!!\n

2
★★★★★

Service department did a wonderful job with out ATV we took it in in boxes and got it back in one piece in 1/2 the time anticipated. Great Job!!!!!!\n

.

Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down

2
★★★★★

Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down

.

I was so pleased with Tom & Will and everyone I had encounter with that even though I live in fortworth I will make the haul to san antonie for major repair or tires a super service agent. A++\n

2
★★★★★

I was so pleased with Tom & Will and everyone I had encounter with that even though I live in fortworth I will make the haul to san antonie for major repair or tires a super service agent. A++\n

.

Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0) \n

2
★★★★★

Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0) \n

.

we had a wonderful experience from the moment we got to the dealership. Eric S. was great. We will definitely recommend it to others

2
★★★★★

we had a wonderful experience from the moment we got to the dealership. Eric S. was great. We will definitely recommend it to others

.

Cindy was very nice. She called as soon as my work was ready. Another shop had told me it would take 1 week to do what it took you guys to do in one and a half days! Thanks!!

2
★★★★★

Cindy was very nice. She called as soon as my work was ready. Another shop had told me it would take 1 week to do what it took you guys to do in one and a half days! Thanks!!

.

Wouldnt trust anyone else with our bikes\r\n

2
★★★★★

Wouldnt trust anyone else with our bikes\r\n

.

My Second time here, I like your service! Cindy and Roland have been very helpful

2
★★★★★

My Second time here, I like your service! Cindy and Roland have been very helpful

.

Roland and CO. were very friendly and provided excellent service,\r\n

2
★★★★★

Roland and CO. were very friendly and provided excellent service,\r\n

.

We love the plex

2
★★★★★

We love the plex

.

always a pleasure

2
★★★★★

always a pleasure

.

Great customer service

2
★★★★★

Great customer service

.

Cindy Has Taken Care of my motorcycle and Excellent Service

2
★★★★★

Cindy Has Taken Care of my motorcycle and Excellent Service

.

Cindy has taken care of my motorcycle and excellent service.

2
★★★★★

Cindy has taken care of my motorcycle and excellent service.

.

Outstanding service! Thank you!

2
★★★★★

Outstanding service! Thank you!

.

Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)

2
★★★★★

Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)

.

We love the 'Plex""

2
★★★★★

We love the 'Plex""

.

Great service dept personell

2
★★★★★

Great service dept personell

.

Will is a super service agent. A++

2
★★★★★

Will is a super service agent. A++

.

I took my Kawasaki Vulcan 800 (year 1995) to have the major service and few other minor things done. The service department was curious and friendly. They were straight forward on the cost unlike Kawasaki shop near by. They where even cheaper than the Kawasaki shop and they did more over the service. I like the fact they where not going to cut corners to speed up service. I feel confident my bike got ther service it needed.

2
★★★★★

I took my Kawasaki Vulcan 800 (year 1995) to have the major service and few other minor things done. The service department was curious and friendly. They were straight forward on the cost unlike Kawasaki shop near by. They where even cheaper than the Kawasaki shop and they did more over the service. I like the fact they where not going to cut corners to speed up service. I feel confident my bike got ther service it needed.

.

I was so pleased with Tom & Will and everyone I had encounter with that even though I live in fortworth I will make the haul to san antonie for major repair or tires

2
★★★★★

I was so pleased with Tom & Will and everyone I had encounter with that even though I live in fortworth I will make the haul to san antonie for major repair or tires

.

It is employees like Joey in the parts Dept. & Roland C. in service that I continue to return to Alamo Cycle Plex. Both are excellent on every visit.

2
★★★★★

It is employees like Joey in the parts Dept. & Roland C. in service that I continue to return to Alamo Cycle Plex. Both are excellent on every visit.

.

Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down! Also thank Will in parts for me!

2
★★★★★

Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down! Also thank Will in parts for me!

.

Service department did a wonderful job with out ATV we took it in in boxes and got it back in one piece in 1/2 the time anticipated. Great Job!!!!!!

2
★★★★★

Service department did a wonderful job with out ATV we took it in in boxes and got it back in one piece in 1/2 the time anticipated. Great Job!!!!!!

.

Cindy & Rene make me feel comfterable about the service.

2
★★★★★

Cindy & Rene make me feel comfterable about the service.

.

First time silver wing has run right in 11 months - on time and under budget!

2
★★★★★

First time silver wing has run right in 11 months - on time and under budget!

.

I am very impressed with your facility and the staff you have working there. Thank you for a wonderful first experience with Alamo Cycle Plex!!!

2
★★★★★

I am very impressed with your facility and the staff you have working there. Thank you for a wonderful first experience with Alamo Cycle Plex!!!

.

I use to work for Palm Harbor homes, Sears and worked with the state food stamp program here in Texas, the most important part of those positions was customer service. Ricks customer service skills are wonderful, he asks good questions listens to your answers which makes it easier for him to help his customers find what they are looking for. His knowledge of your products was wonderful. I use to preach to my employees, how important it is to know your product to be able to successfully sell it. He knows his products.

2
★★★★★

I use to work for Palm Harbor homes, Sears and worked with the state food stamp program here in Texas, the most important part of those positions was customer service. Ricks customer service skills are wonderful, he asks good questions listens to your answers which makes it easier for him to help his customers find what they are looking for. His knowledge of your products was wonderful. I use to preach to my employees, how important it is to know your product to be able to successfully sell it. He knows his products.

.

This is my personal experience and this is not meant to dispute anyone's personal experience.\n\nI'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot of due diligence when I bought my parts/accessories. \n\nI recently bought at Alamo Cycle-Plex (ACP), a Scorpion helment EXO 700 Blk Chameleon (paid $169ish - online around $249), J.Rocket Reactor jacket (paid $90ish - online $178ish), Cobra freeway bars (paid $150ish - online $170ish), Mentzlers Marathon tires (less than $10-$20 off best online price) for my Honda VT1100C2 Sabre. \n\nI searched on several sites including Motorcycle-Superstore and BikeBandits, etc and found some very competitive pricing. When I call Alamo Cycle-plex and told them the price I found, I was given a much better price, sometimes over $100 off the price that I was quoted online. (Using 50% off coupon)\n\nEach time I called I gave them the best price I could find online and they beat it. Also, they email a coupon to you if you sign up to receive their specials. I highly recommend this. I saved 50% off of my jacket when I bought it. It retails for $180 plus depending on vendor. I got for around $90 w/ coupon. Awesome deal.\n\nAlso, I forgot to bring a 30% off coupon on parts/accessories and only received the in-store 20% off discount, still a great price for Cobra freeway bars, around $150ish. I called and spoke with a manager in sales and he said that he will honor the 30% off coupon and give me back 10% from my previous purchase of the bars and gloves. I was not expecting this sort of customer service but I felt that it didn't hurt to ask.\n\nNow, I have read the negative reviews regarding service and I had just bought tires from ACP and needed to get them installed. Despite the reviews and after speaking with the service manager, I had them installed at ACP. They did a great job for a great price ($29 per tire plus parts and taxes). Before I brought my bike, I spoke with the service manager about the reviews and my reluctance. He was very understanding and gave me his personal assurance that all will be done correctly. I believed him and he was right. I had a mechanically experience friend inspect the bike and he said the work was done well.\n\nSo my personal experience is that ACP is a great store to find bargain prices and they have a good management team. I would highly recommend ACP. I would strongly suggest that you always ask what the final price will be on any service job and leave no room for misunderstanding or false assumptions. \n\nHere's an example, they have an oil change special for $19.99 but this doesn't include parts, only labor. Now if I hadn't asked, then I would have been surprised by the final price. I chose not to have it done there and do it myself. Had I assumed that the special included parts then I would have had rec'd a big surprise. So ask, ask, ask and never assume, this would be for anyplace you do business with.\n\nFYI, while I was having my tires installed I asked other patrons about their past/current experiences. Those that I spoke with said they were/are happy with ACP.\n\nRide Safe,\nMichael

2
★★★★★

This is my personal experience and this is not meant to dispute anyone's personal experience.\n\nI'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot of due diligence when I bought my parts/accessories. \n\nI recently bought at Alamo Cycle-Plex (ACP), a Scorpion helment EXO 700 Blk Chameleon (paid $169ish - online around $249), J.Rocket Reactor jacket (paid $90ish - online $178ish), Cobra freeway bars (paid $150ish - online $170ish), Mentzlers Marathon tires (less than $10-$20 off best online price) for my Honda VT1100C2 Sabre. \n\nI searched on several sites including Motorcycle-Superstore and BikeBandits, etc and found some very competitive pricing. When I call Alamo Cycle-plex and told them the price I found, I was given a much better price, sometimes over $100 off the price that I was quoted online. (Using 50% off coupon)\n\nEach time I called I gave them the best price I could find online and they beat it. Also, they email a coupon to you if you sign up to receive their specials. I highly recommend this. I saved 50% off of my jacket when I bought it. It retails for $180 plus depending on vendor. I got for around $90 w/ coupon. Awesome deal.\n\nAlso, I forgot to bring a 30% off coupon on parts/accessories and only received the in-store 20% off discount, still a great price for Cobra freeway bars, around $150ish. I called and spoke with a manager in sales and he said that he will honor the 30% off coupon and give me back 10% from my previous purchase of the bars and gloves. I was not expecting this sort of customer service but I felt that it didn't hurt to ask.\n\nNow, I have read the negative reviews regarding service and I had just bought tires from ACP and needed to get them installed. Despite the reviews and after speaking with the service manager, I had them installed at ACP. They did a great job for a great price ($29 per tire plus parts and taxes). Before I brought my bike, I spoke with the service manager about the reviews and my reluctance. He was very understanding and gave me his personal assurance that all will be done correctly. I believed him and he was right. I had a mechanically experience friend inspect the bike and he said the work was done well.\n\nSo my personal experience is that ACP is a great store to find bargain prices and they have a good management team. I would highly recommend ACP. I would strongly suggest that you always ask what the final price will be on any service job and leave no room for misunderstanding or false assumptions. \n\nHere's an example, they have an oil change special for $19.99 but this doesn't include parts, only labor. Now if I hadn't asked, then I would have been surprised by the final price. I chose not to have it done there and do it myself. Had I assumed that the special included parts then I would have had rec'd a big surprise. So ask, ask, ask and never assume, this would be for anyplace you do business with.\n\nFYI, while I was having my tires installed I asked other patrons about their past/current experiences. Those that I spoke with said they were/are happy with ACP.\n\nRide Safe,\nMichael

Pros: Great price for parts, accessories, good management

Cons: Oil change special can be misleading

.

I bought a new 2009 Polaris Ranger XP. I called to take it in for it's first oil change. I was told that it would be $29.99. I said fine and took it in. When I returned to pick it up the bill was nearly 100 Bucks. Yes they suckered me in by saying it would be $29.99 well that was just for the oil. Later I had a issue with it not running right and brought it in. I was told that it would be $79.99. That was just to look at it. I told them to ##@# off!! I called Woods Fun Center afterwards and they told me to bring it right in. I drove the 30 mins further and it was more then well worth it!! They fixed my maching in 15 mins and washed it and then helped me put it in the back of my truck. Don't ever go to Alamo go to Woods!!

0
★☆☆☆☆

I bought a new 2009 Polaris Ranger XP. I called to take it in for it's first oil change. I was told that it would be $29.99. I said fine and took it in. When I returned to pick it up the bill was nearly 100 Bucks. Yes they suckered me in by saying it would be $29.99 well that was just for the oil. Later I had a issue with it not running right and brought it in. I was told that it would be $79.99. That was just to look at it. I told them to ##@# off!! I called Woods Fun Center afterwards and they told me to bring it right in. I drove the 30 mins further and it was more then well worth it!! They fixed my maching in 15 mins and washed it and then helped me put it in the back of my truck. Don't ever go to Alamo go to Woods!!

Pros: The are good at Stealing and being crooks!!

Cons: They are good at being Crooks!!

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My wife was in the market for a motorcycle but knew nothing about them so she put her trust and confidence in the ""professionals"" at Alamo Cycle Plex. The first salesman (who mysteriously left and never returned after the sale) sold a beautiful motorcycle, only 1 year old and less than 250 miles on it but the 800cc was way too big for her petite build. In the garage she could barely stand the thing up on her own. So she called them and explained the situation. The next salesman kept calling and hounding her about trading it and was willing to make a deal. If she gave them more money they would trade her a smaller bike. More money for smaller? Long story short she came home with a smaller bike that had 10,000 more miles on it, 5 years older, scratched on the tank, is now leaking oil, engine sounds horrrible (not my original choice of words) and they had the audicity to ask for more money. \r\nI will never recommend Alamo Cycle Plex to anyone. This is a prime example of being taken advantage of.

0
★☆☆☆☆

My wife was in the market for a motorcycle but knew nothing about them so she put her trust and confidence in the ""professionals"" at Alamo Cycle Plex. The first salesman (who mysteriously left and never returned after the sale) sold a beautiful motorcycle, only 1 year old and less than 250 miles on it but the 800cc was way too big for her petite build. In the garage she could barely stand the thing up on her own. So she called them and explained the situation. The next salesman kept calling and hounding her about trading it and was willing to make a deal. If she gave them more money they would trade her a smaller bike. More money for smaller? Long story short she came home with a smaller bike that had 10,000 more miles on it, 5 years older, scratched on the tank, is now leaking oil, engine sounds horrrible (not my original choice of words) and they had the audicity to ask for more money. \r\nI will never recommend Alamo Cycle Plex to anyone. This is a prime example of being taken advantage of.

Cons: They see you coming

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acp charges too much for its products and also charges anti- theft without the customer knowing when they buy a bike there so watch out for those anti-theft they hide them in the paper work or they tell you it comes with it but really it doesnt it can be as much as a lo-jack which is about 699 but they dont actually give you one and in other stores polaris sends free helmets to give the customer when they buy a polaris unit but they turn around and sell them in parts department instead of giving it to the customer as a gift from polaris when they buy a polaris and i myself and several others have bought a unit there and had a bunch of accesories and they took off parts to put in the better stuff and would not give me the take offs and so ive seen that those parts they turn around and sell them on ebay never again will i shop there be aware of there frauds

0
★☆☆☆☆

acp charges too much for its products and also charges anti- theft without the customer knowing when they buy a bike there so watch out for those anti-theft they hide them in the paper work or they tell you it comes with it but really it doesnt it can be as much as a lo-jack which is about 699 but they dont actually give you one and in other stores polaris sends free helmets to give the customer when they buy a polaris unit but they turn around and sell them in parts department instead of giving it to the customer as a gift from polaris when they buy a polaris and i myself and several others have bought a unit there and had a bunch of accesories and they took off parts to put in the better stuff and would not give me the take offs and so ive seen that those parts they turn around and sell them on ebay never again will i shop there be aware of there frauds

.

Here's an email I just felt compelled to write to Alamo Cycle Plex, after an especially frustrating purchase. It took me like 20 minutes to make a $20 purchase, because they are so afraid I'm going to defraud them with a bad credit card.\r\n\r\n

Dear Alamo Cycle Plex Owner/Manager:\r\n\r\nYou guys have great stock. Unfortunately, I never have left your store feeling good about my purchase. Reasons:\r\n\r\n(1) Store policy apparently requires an elaborate ID verification procedure for even the most routine purchase. When I buy $200 worth of groceries at HEB, all I have to do is sign the credit card receipt. Done. Today, for a $20 purchase, I was forced to give my phone number, provide driver's license, and watch as the cashier wrote on some kind of ""exemption log"" for several minutes. This is not the fault of the cashier, who was friendly and courteous. It's the fault of the store policy. Please revise your policy. You are not Fort Knox. I know shoplifting is always an issue, but it is not more of an issue for you than other retailers, and I always feel your protection against theft and fraud is overly rigorous.\r\n\r\n(2) Salespeople are brusque, discourteous, and clearly not happy people. I always get the feeling that they want me to get out of their face as soon as possible. This could be because I'm just that unpleasant to talk to/look at, but I doubt it. I only have this experience in your store.\r\n\r\nI recently was in the market for a new bike, and I called your shop first, to discuss a test ride. I was told by a brusque, impatient salesperson that store policy was against it. So, I went to Ducati in Austin and gave *them* my $10K. I guess Alamo Cycle Plex does so well that it doesn't have to be nice to potential customers, or have customer-friendly store policies. Whatever the case, the impersonal atmosphere is extremely unpleasant. \r\n\r\nIf given a choice, I won't shop in ACP again.

0
★☆☆☆☆

Here's an email I just felt compelled to write to Alamo Cycle Plex, after an especially frustrating purchase. It took me like 20 minutes to make a $20 purchase, because they are so afraid I'm going to defraud them with a bad credit card.\r\n\r\n

Dear Alamo Cycle Plex Owner/Manager:\r\n\r\nYou guys have great stock. Unfortunately, I never have left your store feeling good about my purchase. Reasons:\r\n\r\n(1) Store policy apparently requires an elaborate ID verification procedure for even the most routine purchase. When I buy $200 worth of groceries at HEB, all I have to do is sign the credit card receipt. Done. Today, for a $20 purchase, I was forced to give my phone number, provide driver's license, and watch as the cashier wrote on some kind of ""exemption log"" for several minutes. This is not the fault of the cashier, who was friendly and courteous. It's the fault of the store policy. Please revise your policy. You are not Fort Knox. I know shoplifting is always an issue, but it is not more of an issue for you than other retailers, and I always feel your protection against theft and fraud is overly rigorous.\r\n\r\n(2) Salespeople are brusque, discourteous, and clearly not happy people. I always get the feeling that they want me to get out of their face as soon as possible. This could be because I'm just that unpleasant to talk to/look at, but I doubt it. I only have this experience in your store.\r\n\r\nI recently was in the market for a new bike, and I called your shop first, to discuss a test ride. I was told by a brusque, impatient salesperson that store policy was against it. So, I went to Ducati in Austin and gave *them* my $10K. I guess Alamo Cycle Plex does so well that it doesn't have to be nice to potential customers, or have customer-friendly store policies. Whatever the case, the impersonal atmosphere is extremely unpleasant. \r\n\r\nIf given a choice, I won't shop in ACP again.

Pros: good selection

Cons: terrible policies and service

Review Partner
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My boyfriend wants a new bike so we went to Alamo Cycle Plex. The people there were super nice. We talked to Joel who was super cool and gave us good advise. Thanks!!!!!

2
★★★★★

My boyfriend wants a new bike so we went to Alamo Cycle Plex. The people there were super nice. We talked to Joel who was super cool and gave us good advise. Thanks!!!!!

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I went in shopping for a tire for my Harley... Liza in the service department was friendly and very helpful....their install rate was great because I bought the tire there... I will definitely go back again for my next tire change...

2
★★★★★

I went in shopping for a tire for my Harley... Liza in the service department was friendly and very helpful....their install rate was great because I bought the tire there... I will definitely go back again for my next tire change...

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I'm military and I took my bike here to get it ready for TX inspection long story short all I got was reason after reason of why my bike wasn't ready. They missed 4 time dead line they madewill never come back to this place

0
★☆☆☆☆

I'm military and I took my bike here to get it ready for TX inspection long story short all I got was reason after reason of why my bike wasn't ready. They missed 4 time dead line they madewill never come back to this place

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They have had my bike for 2 months still not done everytime i calk they have put other bikes infront of mine 2 differant ppl told me 2 different prices almost 2 grand apart horrible service do not go here

0
★☆☆☆☆

They have had my bike for 2 months still not done everytime i calk they have put other bikes infront of mine 2 differant ppl told me 2 different prices almost 2 grand apart horrible service do not go here

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I use to work for Palm Harbor homes, Sears and worked with the state food stamp program here in Texas, the most important part of those positions was customer service. Rick?s customer service skills are wonderful, he asks good questions

2
★★★★★

I use to work for Palm Harbor homes, Sears and worked with the state food stamp program here in Texas, the most important part of those positions was customer service. Rick?s customer service skills are wonderful, he asks good questions

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this is my personal experience and this is not meant to dispute anyone's personal experience. I'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot

2
★★★★★

this is my personal experience and this is not meant to dispute anyone's personal experience. I'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot

.

Outstanding service! Thank you!

2
★★★★★

Outstanding service! Thank you!

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Service department did a wonderful job with out ATV we took it in in boxes and got it back in one piece in 1/2 the time anticipated. Great Job!!!!!!

2
★★★★★

Service department did a wonderful job with out ATV we took it in in boxes and got it back in one piece in 1/2 the time anticipated. Great Job!!!!!!

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Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down

2
★★★★★

Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down

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Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)

2
★★★★★

Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)

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we had a from the moment we got to the dealership. Eric S. was great. We will definitely recommend it to others

2
★★★★★

we had a from the moment we got to the dealership. Eric S. was great. We will definitely recommend it to others

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Cindy was very nice. She called as soon as my work was ready. Another shop had told me it would take 1 week to do what it took you guys to do in one and a half days! Thanks!!

2
★★★★★

Cindy was very nice. She called as soon as my work was ready. Another shop had told me it would take 1 week to do what it took you guys to do in one and a half days! Thanks!!

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Wouldnt trust anyone else with our bikes

2
★★★★★

Wouldnt trust anyone else with our bikes

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My Second time here, I like your service! Cindy and Roland have been very helpful

2
★★★★★

My Second time here, I like your service! Cindy and Roland have been very helpful

.

Roland and CO. were very friendly and provided excellent service,

2
★★★★★

Roland and CO. were very friendly and provided excellent service,

.

We love the Plex.

2
★★★★★

We love the Plex.

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always a pleasure

2
★★★★★

always a pleasure

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Great customer service!

2
★★★★★

Great customer service!

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Cindy Has Taken Care of my motorcycle and Excellent Service

2
★★★★★

Cindy Has Taken Care of my motorcycle and Excellent Service

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Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)

2
★★★★★

Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)

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We love the 'Plex"

2
★★★★★

We love the 'Plex"

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