St Charles Deli

★★★☆☆
33.7767 -84.3879
Map and Directions to St Charles Deli

404-249-7733

22 5th St NW

Atlanta, GA

30308

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About St Charles Deli

Hours
Mon - Fri, 7am - 4pm

Food

Food
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Henri's Bakery

61 Irby Ave NW Atlanta, GA

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Goldberg's Bagels & Deli

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3.0 2
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Reviews 1 - 2 of 2.
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I am kind of a picky eater (vegan), when I got to the counter I asked the guy taking my order what they had that I could eat. Even though there was a huge line the cashier took time to point out several items. I asked for a veggie club w/ no cheese and added extra avacado. When the sandwich came I noticed that I didnt read that there was a dressing that contained dairy, I asked if they could take it off & they made me a whole new sandwich in about 90 seconds! BTW it was great! Sounds like reviewer number one was having a bad day!

5
★★★★★

I am kind of a picky eater (vegan), when I got to the counter I asked the guy taking my order what they had that I could eat. Even though there was a huge line the cashier took time to point out several items. I asked for a veggie club w/ no cheese and added extra avacado. When the sandwich came I noticed that I didnt read that there was a dressing that contained dairy, I asked if they could take it off & they made me a whole new sandwich in about 90 seconds! BTW it was great! Sounds like reviewer number one was having a bad day!

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This was my first and only visit to this deli. If I could rate this restaurant a negative, it would be NEGATIVE TEN, MINUS TEN, -10 for customer service.

On June 27 I placed a pick-up order for 3 egg whites scrambled with spinach and cheddar only. However, after I walked back to my office (a 7 minute walk), I saw that the order was a regular, fully loaded omelet, with bacon included, so I called the manager, Doug, and told him so.

His reply, "Well are you going to die if you eat it? If so, you can come back and we'll make you another one." When I told him that I didn't appreciate his management style for asking me if the eggs would kill me, he then responded by adding: "I'm trying to help solve the problem for you by offering another omelet, or you can eat that one and get another on the house at a later date." When I told him I just wanted a refund, he said fine, and hung up.

At that point I was reasonably upset with Doug's management style and attitude with me, so I walked back to the deli for a refund and addressed him. He then denied asking the "are you going to die..." question and also told me that my yellow eggs were in fact egg whites and wasn't interested in hearing anything I had to say. When I tried to explain that it wasn't just the fact that the ENTIRE order was wrong, but that he had been rude to me as a customer, he proceeded to tell me that I was no longer a customer and not welcomed in his deli...AS IF I would EVER want to go back to that rat box again!

I tossed the food on the counter and left.

Doug, you ***, work on your management style.

1
★☆☆☆☆

This was my first and only visit to this deli. If I could rate this restaurant a negative, it would be NEGATIVE TEN, MINUS TEN, -10 for customer service.

On June 27 I placed a pick-up order for 3 egg whites scrambled with spinach and cheddar only. However, after I walked back to my office (a 7 minute walk), I saw that the order was a regular, fully loaded omelet, with bacon included, so I called the manager, Doug, and told him so.

His reply, "Well are you going to die if you eat it? If so, you can come back and we'll make you another one." When I told him that I didn't appreciate his management style for asking me if the eggs would kill me, he then responded by adding: "I'm trying to help solve the problem for you by offering another omelet, or you can eat that one and get another on the house at a later date." When I told him I just wanted a refund, he said fine, and hung up.

At that point I was reasonably upset with Doug's management style and attitude with me, so I walked back to the deli for a refund and addressed him. He then denied asking the "are you going to die..." question and also told me that my yellow eggs were in fact egg whites and wasn't interested in hearing anything I had to say. When I tried to explain that it wasn't just the fact that the ENTIRE order was wrong, but that he had been rude to me as a customer, he proceeded to tell me that I was no longer a customer and not welcomed in his deli...AS IF I would EVER want to go back to that rat box again!

I tossed the food on the counter and left.

Doug, you ***, work on your management style.

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0 out of 3 people found this review helpful.

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