Puddle of Pooch

★★★☆☆
  • 1420 Mayson St NE

    Atlanta, GA 30324

    Map & Directions
  • 404-853-4101

About Puddle of Pooch

Details
Hours
Mon - Fr, 7am - 8pm; Sat, 8am - 7pm; Sun, 9am - 6pm

Pets & Animals

Pets & Animals
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3.0 4
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.

Erika is the best, my dogs start freaking out a block before we get there! then when it's time to go they don't want to leave! I really don't need my dog groomed but I use them for day care and boarding . The staff is very accommodating . I had to be at the airport very early so they opened the doors an hour and a half early so I would be able to make my flight!

5
★★★★★

Erika is the best, my dogs start freaking out a block before we get there! then when it's time to go they don't want to leave! I really don't need my dog groomed but I use them for day care and boarding . The staff is very accommodating . I had to be at the airport very early so they opened the doors an hour and a half early so I would be able to make my flight!

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I had been taking my dogs to Puddle of Pooch for years, since around 2003. I never had any complaints and was a loyal customer.

However, my last visit there was a disaster. The owner got overwhelmed because her assistant did not show up that day. After leaving our dogs there all day, the owner suddenly just walked out of the place and left our dogs half groomed.

If we had known what was going on, I would have taken them away half groomed. But no one told us. Her husband tried to finish the job and made a huge mess, shaving all the hair off our babies, not cutting their toenails, and on top of that kept us waiting for hours.

I was a long time customer and after the way I and my doggies were treated, I will never be back. Anyone can have a bad day. But they should have told us what happened and given us the opportunity to take our dogs and leave. Instead, they kept us waiting and botched the job.

0
★☆☆☆☆

I had been taking my dogs to Puddle of Pooch for years, since around 2003. I never had any complaints and was a loyal customer.

However, my last visit there was a disaster. The owner got overwhelmed because her assistant did not show up that day. After leaving our dogs there all day, the owner suddenly just walked out of the place and left our dogs half groomed.

If we had known what was going on, I would have taken them away half groomed. But no one told us. Her husband tried to finish the job and made a huge mess, shaving all the hair off our babies, not cutting their toenails, and on top of that kept us waiting for hours.

I was a long time customer and after the way I and my doggies were treated, I will never be back. Anyone can have a bad day. But they should have told us what happened and given us the opportunity to take our dogs and leave. Instead, they kept us waiting and botched the job.

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I have taken my dog to several other grooming placs around town, and by far, Erica provides the best service and is the nicest. I feel more comfortable leaving my little guy with her knowing that when he isn't getting his bath and haircut, he will be playing with other dogs and having fun. Her love for animals is evident-that's why I keep coming back, even though it's no longer convenient to where I live. The location is off the beaten path, but Erica's personality and grooming expertise more than make up for it.

2
★★★★★

I have taken my dog to several other grooming placs around town, and by far, Erica provides the best service and is the nicest. I feel more comfortable leaving my little guy with her knowing that when he isn't getting his bath and haircut, he will be playing with other dogs and having fun. Her love for animals is evident-that's why I keep coming back, even though it's no longer convenient to where I live. The location is off the beaten path, but Erica's personality and grooming expertise more than make up for it.

Pros: great customer service

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I was in a pinch and had to leave town unexpectedly. I was recommended by a friend and reluctantly left my sweet puppy at Puddle of Pooch. I was told someone would be there for me to pick my baby up and when I arrived, the place was deserted.
The next morning i get there right at opening and the place is filthy, smelled of urine and feces . The attendant was sitting behind the desk on the computer while my dog was in a crate and had dried urine all over his backside!!!!! I was told had I called ahead, he would have been all cleaned up. I was very unhappy knowing my dog was not receiving the care I expected. I also noticed the allergy medication I had left for him had not been touched. The man behind the desk was kinda rude and I will make sure to check out places for my baby a little better next time. This place doesn't even have a grassy yard, just pebbles that reek of urination..

0
★☆☆☆☆

I was in a pinch and had to leave town unexpectedly. I was recommended by a friend and reluctantly left my sweet puppy at Puddle of Pooch. I was told someone would be there for me to pick my baby up and when I arrived, the place was deserted.
The next morning i get there right at opening and the place is filthy, smelled of urine and feces . The attendant was sitting behind the desk on the computer while my dog was in a crate and had dried urine all over his backside!!!!! I was told had I called ahead, he would have been all cleaned up. I was very unhappy knowing my dog was not receiving the care I expected. I also noticed the allergy medication I had left for him had not been touched. The man behind the desk was kinda rude and I will make sure to check out places for my baby a little better next time. This place doesn't even have a grassy yard, just pebbles that reek of urination..

Pros: The lady on the phone was really nice

Cons: the man at the counter was rude, place smelled really bad

 

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