Gracewood Products Inc

★☆☆☆☆
  • 234 W Marvin Ave

    Longwood, FL 32750

    Map & Directions
  • 407-788-4585

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I am writing this to make others aware of the nightmare my family has just gone through. Recently we hired Gracewood Enterprises (AL Phaneuf) for some general wood work around a window in our home. The home is currently under contract so weve been doing different fix up jobs on behalf of the new homeowners. I've never had a worse experience dealing with an individual. I really dont know where to begin explaining his incompetence, his inability to produce receipts, the unacceptable product and a proposal (Not a contract) that AL Phaneuf charged $400 more than authorized to a credit card.
Well the ineptitude started after AL Phaneuf quoted a job where he would be repairing some wood rot and trim around a living room window. After his reassurance of keeping the window resemblance similar to the adjacent windows and completing a quality job he asked for a check for $500 up front for materials (Our first mistake where he is still unable to provide receipts). He was given the check, left and then never returned to observe, check on his staff or approve the completed product. Upon completion by his staff the window looked nothing like the others and the bottom portion which use to open was covered and now inoperable. Without viewing the many before and after pictures its difficult to explain how horrible, with no similarity this looked. AL Phaneuf never checked on the job, attempt to remedy the mess or work anything out to make the job presentable. AL Phaneuf main concern was to get the remainder of his money and move on. With that said after the $500 up front (Did I say that was our first mistake) and a proposal that said $900 AL Phaneuf charged $1300 to the credit card without permission for the additional $400. After a conference call with AL Phaneuf and the credit card company the unauthorized $400 was disputed and AL Phaneuf was unable to walk off with that too. AL Phaneuf then showed up unannounced at the house (unlike when his staff was working or to check the completed version) demanding $1000. We dont know where the $1000 number came from and he was told the credit card company was in the process of disbursing him the $900 and we had no control of when that would happen. Again he was asked for receipts for the $500 up front where he said I have them and then indicated the $500 was a deposit. AL Phaneuf keeps changing his confusing story as this would have only left $400 plus materials. When it was suggested that this is not what was discussed or on the proposal he became verbally aggressive demanding money and was asked to leave. The local law enforcement agency was made aware of the situation where they suggested calling if he returns back to the property and a trespass warrant could be executed on AL Phaneuf.
After dealing with all this we then needed to have the job by Gracewood enterprises completely redone as it now would not pass the home inspection. Our family went on to hire a competent contractor who pointed out how the wood rot was still present and just covered up to conceal it; daylight was also visible through unsealed openings in the frame (pictures were taken before and after by the real estate agent). It was also in the opinion of the competent contractor and only an opinion that at very most $200 in wood was used (maybe this is why we still havent received receipts). I would just like people to know Gracewood Enterprises and Al Phaneuf did an atrocious job at our home, he was very disrespectful, angry and oblivious of the difference between a job proposal and an actual signed contract.

1
★☆☆☆☆

I am writing this to make others aware of the nightmare my family has just gone through. Recently we hired Gracewood Enterprises (AL Phaneuf) for some general wood work around a window in our home. The home is currently under contract so weve been doing different fix up jobs on behalf of the new homeowners. I've never had a worse experience dealing with an individual. I really dont know where to begin explaining his incompetence, his inability to produce receipts, the unacceptable product and a proposal (Not a contract) that AL Phaneuf charged $400 more than authorized to a credit card.
Well the ineptitude started after AL Phaneuf quoted a job where he would be repairing some wood rot and trim around a living room window. After his reassurance of keeping the window resemblance similar to the adjacent windows and completing a quality job he asked for a check for $500 up front for materials (Our first mistake where he is still unable to provide receipts). He was given the check, left and then never returned to observe, check on his staff or approve the completed product. Upon completion by his staff the window looked nothing like the others and the bottom portion which use to open was covered and now inoperable. Without viewing the many before and after pictures its difficult to explain how horrible, with no similarity this looked. AL Phaneuf never checked on the job, attempt to remedy the mess or work anything out to make the job presentable. AL Phaneuf main concern was to get the remainder of his money and move on. With that said after the $500 up front (Did I say that was our first mistake) and a proposal that said $900 AL Phaneuf charged $1300 to the credit card without permission for the additional $400. After a conference call with AL Phaneuf and the credit card company the unauthorized $400 was disputed and AL Phaneuf was unable to walk off with that too. AL Phaneuf then showed up unannounced at the house (unlike when his staff was working or to check the completed version) demanding $1000. We dont know where the $1000 number came from and he was told the credit card company was in the process of disbursing him the $900 and we had no control of when that would happen. Again he was asked for receipts for the $500 up front where he said I have them and then indicated the $500 was a deposit. AL Phaneuf keeps changing his confusing story as this would have only left $400 plus materials. When it was suggested that this is not what was discussed or on the proposal he became verbally aggressive demanding money and was asked to leave. The local law enforcement agency was made aware of the situation where they suggested calling if he returns back to the property and a trespass warrant could be executed on AL Phaneuf.
After dealing with all this we then needed to have the job by Gracewood enterprises completely redone as it now would not pass the home inspection. Our family went on to hire a competent contractor who pointed out how the wood rot was still present and just covered up to conceal it; daylight was also visible through unsealed openings in the frame (pictures were taken before and after by the real estate agent). It was also in the opinion of the competent contractor and only an opinion that at very most $200 in wood was used (maybe this is why we still havent received receipts). I would just like people to know Gracewood Enterprises and Al Phaneuf did an atrocious job at our home, he was very disrespectful, angry and oblivious of the difference between a job proposal and an actual signed contract.

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Probably my worst experience with a repairman ever. Al came to fix a mystery leak on a wall, identified the issue and we decided on 3 other random fixes around my house while they were there. Some of the crew was very nice and knowledgeable and some looked like they were homeless and I really didn't feel comfortable with them around my family. Long story short the fix on the leak didn't work. I called Al and he cussed me out and hung up the phone. I ended up getting them back 2 more times before I gave up on it getting fixed. Had to threaten involving BBB for him to come back each time. He has an unbelievable temper and is completely irrational if you question anything they did. Beyond not fixing the problem, the paint job was horrible on the wall and lot of small details looked sloppy. If you want an interesting story to tell your friends go with this guy.

1
★☆☆☆☆

Probably my worst experience with a repairman ever. Al came to fix a mystery leak on a wall, identified the issue and we decided on 3 other random fixes around my house while they were there. Some of the crew was very nice and knowledgeable and some looked like they were homeless and I really didn't feel comfortable with them around my family. Long story short the fix on the leak didn't work. I called Al and he cussed me out and hung up the phone. I ended up getting them back 2 more times before I gave up on it getting fixed. Had to threaten involving BBB for him to come back each time. He has an unbelievable temper and is completely irrational if you question anything they did. Beyond not fixing the problem, the paint job was horrible on the wall and lot of small details looked sloppy. If you want an interesting story to tell your friends go with this guy.

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1 out of 1 people found this review helpful.

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Al Phaneuf lied to me and caused me the damages and loss of 5 days after verbally agreeing to do some finishing work on my condo after inspecting the premises twice on 09/11/09 then renegging on 09/15/09 after assuring me work would start on 09/14/09 that work would start the next day. However, without even the common courtesy of a call, Al Phaneuf, responded to my call on the day of commencement of work because he didnt like that I sent him a 09/14/09 a formal proposal in writing to describe that the contracted work.

Al Phaneuf is not a man of his word and not a man of integrity. He has failed to do what he agreed to do and hurt my family without any remorse at all. Al Phaneuf should not be trusted and any consideration of using him should be with the most carefully drafted contract with client protections against his demonstrated duplicity.

Beware of Al Phaneuf and Gracewood Enterprises, Inc because they lied to us and hurt us and they will do the same to you!

1
★☆☆☆☆

Al Phaneuf lied to me and caused me the damages and loss of 5 days after verbally agreeing to do some finishing work on my condo after inspecting the premises twice on 09/11/09 then renegging on 09/15/09 after assuring me work would start on 09/14/09 that work would start the next day. However, without even the common courtesy of a call, Al Phaneuf, responded to my call on the day of commencement of work because he didnt like that I sent him a 09/14/09 a formal proposal in writing to describe that the contracted work.

Al Phaneuf is not a man of his word and not a man of integrity. He has failed to do what he agreed to do and hurt my family without any remorse at all. Al Phaneuf should not be trusted and any consideration of using him should be with the most carefully drafted contract with client protections against his demonstrated duplicity.

Beware of Al Phaneuf and Gracewood Enterprises, Inc because they lied to us and hurt us and they will do the same to you!

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1 out of 1 people found this review helpful.

 

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