Roger Beasley Saab

★★★★☆
  • 12925 Pond Springs Rd

    Austin, TX 78729

    Map & Directions
  • 512-219-3100

About Roger Beasley Saab

Details
3.5 4
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I absolutely LOVE this dealership!! I moved from Idaho to Texas and needed to have electrical work done on my car due to an accident. I was afraid of "dealership scams" and "dealership prices", but I found just the opposite to be true. I

3
★★★★★

I absolutely LOVE this dealership!! I moved from Idaho to Texas and needed to have electrical work done on my car due to an accident. I was afraid of "dealership scams" and "dealership prices", but I found just the opposite to be true. I

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Nick Andrews made my purchase of a new Saab pleasant and affordable. He gave me a great deal on a great car over the phone and had it ready for me when I arrived from Houston to pick it up. My only disappointment was that I could not

3
★★★★★

Nick Andrews made my purchase of a new Saab pleasant and affordable. He gave me a great deal on a great car over the phone and had it ready for me when I arrived from Houston to pick it up. My only disappointment was that I could not

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Terrible service. Terrible dealership. Crooks. Rip off. Every time I go in, something else is wrong. A month after I bought tires elsewhere, they tried to tell me I needed new one's. Yeah right. Completely rude service people who are also unhelpful. I guess if you don't buy an A8, R8 or Q7, they don't need your business.

0
★☆☆☆☆

Terrible service. Terrible dealership. Crooks. Rip off. Every time I go in, something else is wrong. A month after I bought tires elsewhere, they tried to tell me I needed new one's. Yeah right. Completely rude service people who are also unhelpful. I guess if you don't buy an A8, R8 or Q7, they don't need your business.

Pros: NOT ONE

Cons: EVERYTHING

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Having recently moved here, I looked for the nearest Audi dealer to service my vehicle. I was always impressed with the level of service I received from the dealership in Spokane, WA, so naturally I expected the same here: Honesty, Fair pricing, and overall great service. Sadly, Roger Beasley failed on all accounts. First of all, their quote to fix my timing belt was $300 more than any other shop (including Audi) that I'd contacted. They charged for tire rotation and a battery check - which is free just about anywhere else. If that wasn't enough to keep me from coming back, I got a call early in the morning, telling me everything was serviced and my car was ready. I called an hr before dropping by to let them know I was on my way. It was 3pm when I arrived, and NOTHING WAS DONE! He gave me a lame excuse about a misunderstanding between him and the crew, and then he kept changing his story and I caught him in his lie. He refused to waive the battery check fee, and quite frankly I wouldn't be surprised if my oil wasn't changed at all. VERY UNPROFESSIONAL, I'll never be back.

0
★☆☆☆☆

Having recently moved here, I looked for the nearest Audi dealer to service my vehicle. I was always impressed with the level of service I received from the dealership in Spokane, WA, so naturally I expected the same here: Honesty, Fair pricing, and overall great service. Sadly, Roger Beasley failed on all accounts. First of all, their quote to fix my timing belt was $300 more than any other shop (including Audi) that I'd contacted. They charged for tire rotation and a battery check - which is free just about anywhere else. If that wasn't enough to keep me from coming back, I got a call early in the morning, telling me everything was serviced and my car was ready. I called an hr before dropping by to let them know I was on my way. It was 3pm when I arrived, and NOTHING WAS DONE! He gave me a lame excuse about a misunderstanding between him and the crew, and then he kept changing his story and I caught him in his lie. He refused to waive the battery check fee, and quite frankly I wouldn't be surprised if my oil wasn't changed at all. VERY UNPROFESSIONAL, I'll never be back.

Pros: Some of the staff were friendly and helpful

Cons: The Service Advisor is incompetent and should find another line of work

 

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