Crown Honda of Southpoint

We recently bought two cars at Crown Honda in Durham and we had a positive experience both times. We really liked working with our salesperson, Mike Kramer who was helpful, informative, friendly and seemed more interested in helping us get the right car than making a quick sell. He is the internet sales specialist so you may have to go that route to work with him. It would be difficult to imagine that you would have a bad experience if Mike was your salesperson.

Here is the contents of an email I sent to Crown, detailing our experience with them:

Obviously we did not buy a Pilot from you or Crown Honda.

The whole process with Crown Honda left us feeling dirty, cheated and lied to.

True, when you quoted my wife the price on the Pilot, you didnt say that we would not be able to get the .9% financing at that price. But, based on our first meeting we were told that we would be able to get the .9% financing. You did not say that the .9% was tied to a certain price for the vehicle. So, that is a lie of omission. You told us a low price to get us in the door, and then changed things when we got there. It was a classic bait and switch routine.

The funny thing is, had you been straight with us from the beginning (by telling us what the Pilot would cost had we opted for the .9% financing when you gave my wife the quote on the phone) we probably would have bought the vehicle.

I was also troubled by the fact that you could not explain to me what the doc fees were for. And when I told you that Carmaxs were a lot lower, you told me Well, thats because they sell used cars. And what is the price of doc fees on Crown Hondas used cars? The same as on Crown Hondas new cars. So, that was another lie.

And who were you lying to? A loyal Crown Honda customer. In 2004, we bought an Element from Crown and had all the service for it done at Crown. Every oil change, tire rotation, check up, brake pad replacements, etc. Everything.

So, what did of your, and Crowns, lie of omission cost you and Crown? It cost you a loyal customer. It cost you a sale. And it cost Crown thousands of dollars in future car service work.

I hope going forward you, and Crown Honda, will start dealing more honestly and fairly with your future customers.

The team at Crown Honda of Southpoint is incredible. They really helped me get exactly what I needed, and I didn't have to play the games that the other dealers wanted me to play. They were very straightforward about my trade-in, and they knew more about getting me the best finance rate than even my credit union -- they beat their rate. It was a pleasure to deal with Crown Honda.