Reid's Cleaners & Laundry

★☆☆☆☆
  • 1050 Lakeline Blvd #101

    Cedar Park, TX 78613

    Map & Directions
  • 512-257-3146

About Reid's Cleaners & Laundry

Categories
  • Dry Cleaners
Details
  • Alterations
Hours
M-F 6:30am-7pm, Sa 8am-5pm, Su Closed

Personal Services

Personal Services
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1.0 3
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Staff couldn't be less helpful when they are actually working and that is not often as usually they are on the cell phone or visiting with friends. I have been in this place 5 times and 3 of those 5 times people were missing something they had left to be cleaned. Each time the person working claimed it was not their fault - it was "the factory's fault". I left a pair of pants to have one inch taken off them. First time I tried to collect them they were not ready; second time they came back cleaned but not altered and the guy still wanted to charge me for the alteration; third time they came back altered but not cleaned. The place has somewhat limited hours for a company in this business and the staff closes usually 5-10 minutes early anyway. Next day cleaning is only available at 5:00pm and you have only one hour until 6:00pm to collect it. (Actually closer to 50 minutes.) I have tried on all five occassions to have my telephone number corrected on their records but no luck yet.

They supposedly offer a discount after every $75 worth of expenditure but staff could not explain why I didn't get any after roughly $225 worth of payments. Another person in shop at time didn't even know about this "discount" and told me that she had been going there for over a year and probably had spent $600-700.

Summary - a terrible place and very unlike the Reid's I used to deal with in Round Rock.

0
★☆☆☆☆

Staff couldn't be less helpful when they are actually working and that is not often as usually they are on the cell phone or visiting with friends. I have been in this place 5 times and 3 of those 5 times people were missing something they had left to be cleaned. Each time the person working claimed it was not their fault - it was "the factory's fault". I left a pair of pants to have one inch taken off them. First time I tried to collect them they were not ready; second time they came back cleaned but not altered and the guy still wanted to charge me for the alteration; third time they came back altered but not cleaned. The place has somewhat limited hours for a company in this business and the staff closes usually 5-10 minutes early anyway. Next day cleaning is only available at 5:00pm and you have only one hour until 6:00pm to collect it. (Actually closer to 50 minutes.) I have tried on all five occassions to have my telephone number corrected on their records but no luck yet.

They supposedly offer a discount after every $75 worth of expenditure but staff could not explain why I didn't get any after roughly $225 worth of payments. Another person in shop at time didn't even know about this "discount" and told me that she had been going there for over a year and probably had spent $600-700.

Summary - a terrible place and very unlike the Reid's I used to deal with in Round Rock.

Pros: Absolutely nothing

Cons: Non-existent customer service, staff could not care less, lost items frequently

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I brought in a pair of suit pants and they returned then to me horribly torn. At first they tried to blame the tear on me. Then they refused to replace or refund them?they even refused to apologize?buyer beware!!!

0
★☆☆☆☆

I brought in a pair of suit pants and they returned then to me horribly torn. At first they tried to blame the tear on me. Then they refused to replace or refund them?they even refused to apologize?buyer beware!!!

Pros: ???

Cons: Poor service, frequently lost and ruined clothing & expensive

.

I have one item of clothing I've taken to them 3 times. Every time they have either not gotten it back on time or lost it entirely for several days! They have good customer service...but really only because I got a bit testy about the fact that they kept messing up my order! I have not been back since the last incident. There are way too many cleaners in town to mess with the headaches this one has caused.

1
★☆☆☆☆

I have one item of clothing I've taken to them 3 times. Every time they have either not gotten it back on time or lost it entirely for several days! They have good customer service...but really only because I got a bit testy about the fact that they kept messing up my order! I have not been back since the last incident. There are way too many cleaners in town to mess with the headaches this one has caused.

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