Premier Academy

★☆☆☆☆
  • 4040 Heritage Trace Pkwy

    Fort Worth, TX 76244

    Map & Directions
  • 817-745-0034

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Recently we started our toddler, 23 months, at Premiere Academy of Heritage in Keller. Unfortunately, we have just experienced a "biter" situation and found the administrations handling of the issue unacceptable. They were more willing to protect the "biter" with no recourse or solution than to address the victims parents needs in reassuring them of their childs saftey and what their policies were for aggressive behavior. The Director Ms Fromby seemed to care less and just went through the motions- unacceptable All you other parents--be aware as there are no "removal" policies in place for aggressive continual biters there. This bite was severe and angry enough to break multiple areas of the skin and draw blood and warrant an ER visit and antibiotic therapy to the back of the neck. We were not even called I just found it. This information has been detailed given to the facility for documentation of the occurence and for the biters file.
They are now aware of the severity of the bite and should take this more seriously. This was an angry bite and not a typical nip.This not only goes for biting but any excessive agressive behavior of new children. We are very dissappointed for the complete disregard for our childs safety and welfare by the new inexperienced staff. Shame on you!!!
Also parents beware, in the short few months our child was there, he contracted sinusitis, conjunctivitis and now this--I have had my childs cups taken 3 times( his name on them), his pacifier out in the open lying nipple down and handled by others and worse yet a plastic mat laid next to the toilet area (4x4) on the ground for changing. GROSS! They have been asked to address these issues----This being our first preschool experience three strikes and we are gone

0
★☆☆☆☆

Recently we started our toddler, 23 months, at Premiere Academy of Heritage in Keller. Unfortunately, we have just experienced a "biter" situation and found the administrations handling of the issue unacceptable. They were more willing to protect the "biter" with no recourse or solution than to address the victims parents needs in reassuring them of their childs saftey and what their policies were for aggressive behavior. The Director Ms Fromby seemed to care less and just went through the motions- unacceptable All you other parents--be aware as there are no "removal" policies in place for aggressive continual biters there. This bite was severe and angry enough to break multiple areas of the skin and draw blood and warrant an ER visit and antibiotic therapy to the back of the neck. We were not even called I just found it. This information has been detailed given to the facility for documentation of the occurence and for the biters file.
They are now aware of the severity of the bite and should take this more seriously. This was an angry bite and not a typical nip.This not only goes for biting but any excessive agressive behavior of new children. We are very dissappointed for the complete disregard for our childs safety and welfare by the new inexperienced staff. Shame on you!!!
Also parents beware, in the short few months our child was there, he contracted sinusitis, conjunctivitis and now this--I have had my childs cups taken 3 times( his name on them), his pacifier out in the open lying nipple down and handled by others and worse yet a plastic mat laid next to the toilet area (4x4) on the ground for changing. GROSS! They have been asked to address these issues----This being our first preschool experience three strikes and we are gone

 

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