Greater Gwinnett Internal Medicine Associates

★☆☆☆☆
  • 1800 Tree Lane Suite 250

    Snellville, GA 30078

    Map & Directions
  • 678-344-4472

About Greater Gwinnett Internal Medicine Associates

Categories
  • Surgeons
Hours
M-Th 8am-5pm, F 8am-1pm, Sa-Su Closed
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Health & Medical

Health & Medical
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Dr. Ronald Ito, of Greater Gwinnett Internal Medicine, has been my primary care physician for 15 years. I recently had to change to a different doctor's office, for two reasons: 1) his office staff is incompetent, and 2) since we've moved, driving 50 minutes (one way!) to see your general practitioner isn't very logical.

In July, 2007, I decided to transfer to a new doctor due to location. I sent Dr. Ito's office a request for medical records transfer for all of my records that month.

In August, I had an appointment with my new doctor. They still had not received the records. In September, I called them to see if they had the records. Nope. I called Dr. Ito's office and again request that my records get transferred. They assured me that they had, but that they'll do it again. From October- January, I make bimonthly calls to BOTH my new doctor and Dr. Ito's office. Dr. Ito's office is terrible about returning their phone calls to me, and in the very rare chance that I got to talk to someone directly, they told me that 1) they already sent the records, and 2) they don't have any records of mine.

Backstory: In October, 2006, Dr. Ito changed practices. Also in Oct. 2006, I sent a record request to both his new practice and his old practice stating that I wanted my records to follow him. So there was no reason why his current office shouldn't have them.

Back to Oct-Dec 2007- Dr. Ito's office, clearly being of no help, had pretty much washed their hands of it and said that either the records are at the old office or the records are at my new doctor's office and *they* are the ones that are screwing me over. So I call his old practice (read: something that he hasn't been a part of since Oct. 2006, and a place I hadn't visited since 2003) and request my records. They're certain that they sent them to Dr. Ito's new practice in Oct. 2006. They told me that the best they could do is contact their storage department and see if they could locate them there.

Jan. 2008: I've put WAY too much time, energy, and emotion into something that should NEVER be this difficult, so I call Dr. Ito's office and make an appointment for Jan. 21st, specifically to pick up my records. I take the day off work for this appointment.

I drive to Dr. Ito's office and tell them that I'm here to pick up my records. After waiting for 30 minutes, they come back with THREE sheets of paper. "This is all that we have," Angela says. I explain that no, they must have more. Dr. Ito has been my doctor for 15 years. She once again says that they looked, and this is all that they have. I say that they HAVE to have more- when Dr. Ito transferred practices, I requested that my records follow him. She says that no, they don't, so the old practice must not have given them to him and refers me to the old practice.

So I go to the old practice, where they are amazingly awesome and promise to find a copy of my records in their vault and over-night them to me for free.

I get back home and Dr. Ito's current office calls me five minutes after I walk in the door. It's a different woman than I spoke to at their office this morning. She says that the reason I only got three pages that morning is because the rest of my records were in a separate building, and she has ALL of my records right there in her hand. I NEARLY LOST IT. I don't care *where* the records are (in the vault vs. in their office filing cabinet), but I requested my records and I expect them to give me ALL of them. The woman I spoke to that morning said that it wasn't their fault, they didn't get the records from the old office...and now she's saying that they've had them all along? I tell her that she needs to mail all of them to me by the next morning.

I am so absolutely livid. I cannot believe that it has taken over 6 MONTHS to get a copy of my medical records. As I'm writing this, I still don't have them in hand, although I expect that the awesome old practice will send them to me this week. It's so ridiculous that this process took this long. And when I went there this morning to retrieve my records, they said they didn't have all of them and IT WASN'T THEIR FAULT!

Needless to say, my opinion of Dr. Ronald Ito's office staff is less than satisfactory. While he's a great family doctor and has always been so nice to me, his staff is a royal pain in the ass. I'm starting the process of lodging a formal complaint against them with Emory Healthcare (the company the practice is under). This is ridiculous and there is no reason why this should have been this difficult. I wasn't asking for them to do the impossible- transferring records is a pretty standard procedure in any doctor's office! Why Dr. Ito's office can't perform a simple function such as locating a file, copying the contents, and mailing them is beyond my comprehension. And apparently beyond their competency level.

1
★☆☆☆☆

Dr. Ronald Ito, of Greater Gwinnett Internal Medicine, has been my primary care physician for 15 years. I recently had to change to a different doctor's office, for two reasons: 1) his office staff is incompetent, and 2) since we've moved, driving 50 minutes (one way!) to see your general practitioner isn't very logical.

In July, 2007, I decided to transfer to a new doctor due to location. I sent Dr. Ito's office a request for medical records transfer for all of my records that month.

In August, I had an appointment with my new doctor. They still had not received the records. In September, I called them to see if they had the records. Nope. I called Dr. Ito's office and again request that my records get transferred. They assured me that they had, but that they'll do it again. From October- January, I make bimonthly calls to BOTH my new doctor and Dr. Ito's office. Dr. Ito's office is terrible about returning their phone calls to me, and in the very rare chance that I got to talk to someone directly, they told me that 1) they already sent the records, and 2) they don't have any records of mine.

Backstory: In October, 2006, Dr. Ito changed practices. Also in Oct. 2006, I sent a record request to both his new practice and his old practice stating that I wanted my records to follow him. So there was no reason why his current office shouldn't have them.

Back to Oct-Dec 2007- Dr. Ito's office, clearly being of no help, had pretty much washed their hands of it and said that either the records are at the old office or the records are at my new doctor's office and *they* are the ones that are screwing me over. So I call his old practice (read: something that he hasn't been a part of since Oct. 2006, and a place I hadn't visited since 2003) and request my records. They're certain that they sent them to Dr. Ito's new practice in Oct. 2006. They told me that the best they could do is contact their storage department and see if they could locate them there.

Jan. 2008: I've put WAY too much time, energy, and emotion into something that should NEVER be this difficult, so I call Dr. Ito's office and make an appointment for Jan. 21st, specifically to pick up my records. I take the day off work for this appointment.

I drive to Dr. Ito's office and tell them that I'm here to pick up my records. After waiting for 30 minutes, they come back with THREE sheets of paper. "This is all that we have," Angela says. I explain that no, they must have more. Dr. Ito has been my doctor for 15 years. She once again says that they looked, and this is all that they have. I say that they HAVE to have more- when Dr. Ito transferred practices, I requested that my records follow him. She says that no, they don't, so the old practice must not have given them to him and refers me to the old practice.

So I go to the old practice, where they are amazingly awesome and promise to find a copy of my records in their vault and over-night them to me for free.

I get back home and Dr. Ito's current office calls me five minutes after I walk in the door. It's a different woman than I spoke to at their office this morning. She says that the reason I only got three pages that morning is because the rest of my records were in a separate building, and she has ALL of my records right there in her hand. I NEARLY LOST IT. I don't care *where* the records are (in the vault vs. in their office filing cabinet), but I requested my records and I expect them to give me ALL of them. The woman I spoke to that morning said that it wasn't their fault, they didn't get the records from the old office...and now she's saying that they've had them all along? I tell her that she needs to mail all of them to me by the next morning.

I am so absolutely livid. I cannot believe that it has taken over 6 MONTHS to get a copy of my medical records. As I'm writing this, I still don't have them in hand, although I expect that the awesome old practice will send them to me this week. It's so ridiculous that this process took this long. And when I went there this morning to retrieve my records, they said they didn't have all of them and IT WASN'T THEIR FAULT!

Needless to say, my opinion of Dr. Ronald Ito's office staff is less than satisfactory. While he's a great family doctor and has always been so nice to me, his staff is a royal pain in the ass. I'm starting the process of lodging a formal complaint against them with Emory Healthcare (the company the practice is under). This is ridiculous and there is no reason why this should have been this difficult. I wasn't asking for them to do the impossible- transferring records is a pretty standard procedure in any doctor's office! Why Dr. Ito's office can't perform a simple function such as locating a file, copying the contents, and mailing them is beyond my comprehension. And apparently beyond their competency level.

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