Solar Dimensions

★★★★☆
11 Metro Atlanta Locations. Click for Latest Specials
  • 3872 Roswell Road

    Atlanta, GA 30342

    Map & Directions
  • 404-814-1322

About Solar Dimensions

Categories
Hours
Mon - Thu, 9am - 9pm; Fri, 9am - 8pm; Sat, 9am - 7pm; Sun, 11am - 6pm

Personal Services

Personal Services
More choices in Atlanta:
Resultset_next

Solar Dimensions

4060 Peachtree Road Atlanta, GA

Resultset_next

STAND UV & Spray Tanning - Midtown Atlanta

950 Peachtree St Ste 275A Atlanta, GA

4.2667 15
Hi! Sign in to let us know how Solar Dimensions was?
Write a Review
.

I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated: 'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships] Your 1st month's prorated dues will be charged on the first billing.'

As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the location was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.

When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a 'prorated' payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I'm fully aware that the mistake I made is trusting her word and I should have followed-up.

After returning from my travels, I noticed that a draw had been made on my credit card for 'Solarium' for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn't find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn't do anything retroactively. When I questioned why she wouldn't honor an agreement she acknowledges that she made, I was offered a partial credit.

I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of Oct, they wouldn't credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen's email address 3 times and the phone call almost ended prior to her providing me with this contact information.

After asking several times to speak with Colleen's supervisor, I was informed that she is unable to give out her contact information but she would have Jennifer Smith, District Manager, contact me. I will persistently work my way up the chain until I feel an appropriate resolution has been reached.

After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, Aug, Sept and Oct totaling $394.40.

I've never had an experience with a business as greedy as this one and feel they should be ashamed of how they're conducting business. I highly recommend avoiding a binding agreement with this company or trusting the word of any employee. After running a quick search, I found several stories similar to mine so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau and take legal action.

1
★☆☆☆☆

I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated: 'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships] Your 1st month's prorated dues will be charged on the first billing.'

As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the location was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.

When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a 'prorated' payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I'm fully aware that the mistake I made is trusting her word and I should have followed-up.

After returning from my travels, I noticed that a draw had been made on my credit card for 'Solarium' for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn't find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn't do anything retroactively. When I questioned why she wouldn't honor an agreement she acknowledges that she made, I was offered a partial credit.

I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of Oct, they wouldn't credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen's email address 3 times and the phone call almost ended prior to her providing me with this contact information.

After asking several times to speak with Colleen's supervisor, I was informed that she is unable to give out her contact information but she would have Jennifer Smith, District Manager, contact me. I will persistently work my way up the chain until I feel an appropriate resolution has been reached.

After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, Aug, Sept and Oct totaling $394.40.

I've never had an experience with a business as greedy as this one and feel they should be ashamed of how they're conducting business. I highly recommend avoiding a binding agreement with this company or trusting the word of any employee. After running a quick search, I found several stories similar to mine so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau and take legal action.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have tanned my entire life, and never have had such a horrible experience! I, also, have never tanned at Solar Dimensions before though.\r
\r
First, I went in to find out about monthly memberships and to test the tanning bed before

3
★★★★★

I have tanned my entire life, and never have had such a horrible experience! I, also, have never tanned at Solar Dimensions before though.\r
\r
First, I went in to find out about monthly memberships and to test the tanning bed before

.

My old tanning salon, Maui Tan, in Midtown West on Collier, got bought out by Solar Dimensions, JUST IN THE NICK OF TIME, because it was just a month after I moved to Buckhead, and I still have 4 months on my pre-paid year of platinum

3
★★★★★

My old tanning salon, Maui Tan, in Midtown West on Collier, got bought out by Solar Dimensions, JUST IN THE NICK OF TIME, because it was just a month after I moved to Buckhead, and I still have 4 months on my pre-paid year of platinum

.

I love this tanning salon! The staff is always friendly! The rooms and beds are always clean! I am faired skinned and its hard for me to tan, but using the Sun Angel I am nice and tan!And the new beatuy Angel is AMAZING! my skin has never

3
★★★★★

I love this tanning salon! The staff is always friendly! The rooms and beds are always clean! I am faired skinned and its hard for me to tan, but using the Sun Angel I am nice and tan!And the new beatuy Angel is AMAZING! my skin has never

.

Worst tanning experience of my life! The young ladies at the front desk were busy chatting, snotty, and no where to be found when I left. The room I went in only had only a foot and a half space to move around the bed, the walls were not painted with big drywall patch spots all over them, and the face tanner in the bed would not change settings. They do not provide googles as the nicer salon I tan in does; and the girls did not ask me if I had eyewear, (which is against the law).So after undressing I had to put my clothes back on to go find eyewear. No apologies, just "oh. Do you want the 50 cent ones or the $7 one's?" Paid for a pack of 3 tans, but may just have to let the other two expire without use.

1
★☆☆☆☆

Worst tanning experience of my life! The young ladies at the front desk were busy chatting, snotty, and no where to be found when I left. The room I went in only had only a foot and a half space to move around the bed, the walls were not painted with big drywall patch spots all over them, and the face tanner in the bed would not change settings. They do not provide googles as the nicer salon I tan in does; and the girls did not ask me if I had eyewear, (which is against the law).So after undressing I had to put my clothes back on to go find eyewear. No apologies, just "oh. Do you want the 50 cent ones or the $7 one's?" Paid for a pack of 3 tans, but may just have to let the other two expire without use.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I love to go to Solar dimensions in order to get the perfect tan. They offer a variaty of new beds for each desired tanning level.Every time a go I have an enjoyable experience. I recommend it!

2
★★★★★

I love to go to Solar dimensions in order to get the perfect tan. They offer a variaty of new beds for each desired tanning level.Every time a go I have an enjoyable experience. I recommend it!

Pros: new beds

Cons: none

.

This is the best tanning salon! Their beds are GREAT and their staff is top notch!! I was amazed at how helpful, knowledgeable and professional the entire staff is. The spray tanning is good too.

5
★★★★★

This is the best tanning salon! Their beds are GREAT and their staff is top notch!! I was amazed at how helpful, knowledgeable and professional the entire staff is. The spray tanning is good too.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Solar Dimensions' staff at 2900 Peachtree Road is the greatest. All are professional, knowledgeable about the products and services, and helpful. The Mystic Tan is the only way I will go for a healthy glow without damaging my skin. I'm still experimenting with some of the other services. The Formostar has not helped me lose weight, but has noticeably tightened and toned my skin.

5
★★★★★

Solar Dimensions' staff at 2900 Peachtree Road is the greatest. All are professional, knowledgeable about the products and services, and helpful. The Mystic Tan is the only way I will go for a healthy glow without damaging my skin. I'm still experimenting with some of the other services. The Formostar has not helped me lose weight, but has noticeably tightened and toned my skin.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great tan everytime. I go once a week to maintain a perfect color. Membership is the way to go, it saves you money in the long run. Customer service is the best at the b'head location. I love it!

5
★★★★★

Great tan everytime. I go once a week to maintain a perfect color. Membership is the way to go, it saves you money in the long run. Customer service is the best at the b'head location. I love it!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I purchased the Formostar Body Wrap into package. As an African American, I'd never visited a tanning salon but I was very intrigued about this service. Much to my pleasure it was very relaxing and very soothing. Although I recommend this service to other women who are trying to tighten up, lose weight and get their bodies back in shape after giving birth, I have to admit that the detoxifying causes me to have nausea for about 15 - 20 minutes after the service....The staff was very knowledgeable and informative.

4
★★★★☆

I purchased the Formostar Body Wrap into package. As an African American, I'd never visited a tanning salon but I was very intrigued about this service. Much to my pleasure it was very relaxing and very soothing. Although I recommend this service to other women who are trying to tighten up, lose weight and get their bodies back in shape after giving birth, I have to admit that the detoxifying causes me to have nausea for about 15 - 20 minutes after the service....The staff was very knowledgeable and informative.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This salon is always great. They upgraded their beds w/in the last year (guess) and they're great. There's built in music that's super relaxing or even trance like if you decide. Wish I had more flowing cash right now to visit more often!

2
★★★★☆

This salon is always great. They upgraded their beds w/in the last year (guess) and they're great. There's built in music that's super relaxing or even trance like if you decide. Wish I had more flowing cash right now to visit more often!

Pros: great beds

Cons: wish it was a tiny bit more affordable...at least right now

.

I went for a first time ever tanning session and pay up front for a series of 3. After the first 20 minute session on a specialty bed that supposedly monitors your skin tone to prevent burning, I came out with an itchy butt. I foolishly didn't realize this was the first sign of burn. Next day, second session and I ended up with a fried backside! I asked for my money back and was told "that's not our policy." I flew 10 hours to Hawaii and it was no pleasure getting up repeatedly to reapply my burn salve in the plane's bathroom. These folks either don't know what they're doing or their machine doesn't work. I suggest you "watch your back" and go someplace where they stand behind their work.

0
★☆☆☆☆

I went for a first time ever tanning session and pay up front for a series of 3. After the first 20 minute session on a specialty bed that supposedly monitors your skin tone to prevent burning, I came out with an itchy butt. I foolishly didn't realize this was the first sign of burn. Next day, second session and I ended up with a fried backside! I asked for my money back and was told "that's not our policy." I flew 10 hours to Hawaii and it was no pleasure getting up repeatedly to reapply my burn salve in the plane's bathroom. These folks either don't know what they're doing or their machine doesn't work. I suggest you "watch your back" and go someplace where they stand behind their work.

Pros: none

Cons: unprofessional!

.

This tanning bed takes a whole new approach to tanning. They took the time to show me all the beds, tell me the benefits of each one and then find the best package and lotion for me. Who knew there was this much to know about tanning? The staff was very knowledgeable and friendly, and I really got great color. They were a bit more expensive, but I consider it worthwhile. I will absolutely go back to them before my next vacation.

5
★★★★★

This tanning bed takes a whole new approach to tanning. They took the time to show me all the beds, tell me the benefits of each one and then find the best package and lotion for me. Who knew there was this much to know about tanning? The staff was very knowledgeable and friendly, and I really got great color. They were a bit more expensive, but I consider it worthwhile. I will absolutely go back to them before my next vacation.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was very impressed with customer service I experienced my first time in the salon. The staff gave me a great tour of the salon and I felt like I was a friend not a paycheck. I love that I have more than just a few options to choose from when it came to my bed, and my membership. I wasnt pressured into any decision and the staff was very patient and understanding. I especially loved the large array of lotions they had!!!! I wont go back to the drug-store stuff ever again!!!!!!!!!

2
★★★★★

I was very impressed with customer service I experienced my first time in the salon. The staff gave me a great tour of the salon and I felt like I was a friend not a paycheck. I love that I have more than just a few options to choose from when it came to my bed, and my membership. I wasnt pressured into any decision and the staff was very patient and understanding. I especially loved the large array of lotions they had!!!! I wont go back to the drug-store stuff ever again!!!!!!!!!

Pros: Service was amazing!!!

Cons: Too many fabulous products to choose from!!!

.

The salon was wonderful! I felt so welcome as soon as I entered! The beds were the best ans cleanest I have seen in the Atlanta area. The staff was so knowlegdable about all aspects of tanning. I really felt like they wanted to educate me instead of just take my money! This salon has my business from now on!!! I highly recommend this salon!!

2
★★★★★

The salon was wonderful! I felt so welcome as soon as I entered! The beds were the best ans cleanest I have seen in the Atlanta area. The staff was so knowlegdable about all aspects of tanning. I really felt like they wanted to educate me instead of just take my money! This salon has my business from now on!!! I highly recommend this salon!!

Pros: The beds, Products, and Staff

Cons: None

Message from Solar Dimensions

We feature Brand New State-of-the-Art no-burning equipment as well as the latest spray tan technology with VersaSpa & MyMyst by Mystic Tan. 13 locations to serve you and your package or membership is good at all of them!

More about Solar Dimensions

MR International Skincare, Instant Teeth Whitening, Formostar Infrared Body Wrap, Lumiere Photo-Rejuvenation System

 

Wait, you're the expert.

If you've been to or used Solar Dimensions, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review