Ledfords Tire & Auto

★★☆☆☆

About Ledfords Tire & Auto

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Hours
Mon-Fri 8am-5pm ; Sat Closed ; Sun Closed

Automotive

Automotive
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Ledfords tire & Auto has great service & friendly employees. They do a great job ofgetting your car back on the road!

3
★★★☆☆

Ledfords tire & Auto has great service & friendly employees. They do a great job ofgetting your car back on the road!

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Ledfords Tire & Auto in Gastonia, NC performed a 4-wheel alignment on my car in June 2009 a couple of days after putting four new struts and tires on the car. The next day after the alignment, I noticed the car pulling to the right and that the steering wheel was usually turned to left when the car was going straight (turned at 11:00 oclock). I checked the air pressure in the tires and all the bolts on the struts. I found that one of the strut to sway-bar links had a broken grease seal and was not turning easily. I ordered new links which took a couple of weeks and installed them to see if that corrected the steering but it did not help. The car still pulled to the right. I called Ledfords Tire & Auto and was told that they would check it but I would have to pay for another alignment. I explained to him that it took a few weeks for the new parts to arrive but to no avail. He said that they might fix it if I had brought the car back the same day but now all he would do is sell another wheel alignment to me. \r
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This was my first experience with Ledfords Tire & Auto. I had planned to take my van and truck to them for a wheel alignment this month too but now. Perhaps this business has more work than they can handle so customer service is not important to them. I have lived in Gastonia all my life so it makes no sense to lose a customer for life who has four vehicles because of failure to stand behind their work. The wheel alignments at Ledfords Tire & Auto are less expensive than most places but I did not get quality work there. Although they did not give me a warranty with the alignment, I trusted that they were honorable. I am probably too trusting and that sometimes cost me $$. I hope this review prevents others from wasting their money here. If they were a larger company, there would probably be many customer complaints about them. This is my experience and a warning to potential customers.

0
★☆☆☆☆

Ledfords Tire & Auto in Gastonia, NC performed a 4-wheel alignment on my car in June 2009 a couple of days after putting four new struts and tires on the car. The next day after the alignment, I noticed the car pulling to the right and that the steering wheel was usually turned to left when the car was going straight (turned at 11:00 oclock). I checked the air pressure in the tires and all the bolts on the struts. I found that one of the strut to sway-bar links had a broken grease seal and was not turning easily. I ordered new links which took a couple of weeks and installed them to see if that corrected the steering but it did not help. The car still pulled to the right. I called Ledfords Tire & Auto and was told that they would check it but I would have to pay for another alignment. I explained to him that it took a few weeks for the new parts to arrive but to no avail. He said that they might fix it if I had brought the car back the same day but now all he would do is sell another wheel alignment to me. \r
\r
This was my first experience with Ledfords Tire & Auto. I had planned to take my van and truck to them for a wheel alignment this month too but now. Perhaps this business has more work than they can handle so customer service is not important to them. I have lived in Gastonia all my life so it makes no sense to lose a customer for life who has four vehicles because of failure to stand behind their work. The wheel alignments at Ledfords Tire & Auto are less expensive than most places but I did not get quality work there. Although they did not give me a warranty with the alignment, I trusted that they were honorable. I am probably too trusting and that sometimes cost me $$. I hope this review prevents others from wasting their money here. If they were a larger company, there would probably be many customer complaints about them. This is my experience and a warning to potential customers.

Pros: Courteous before the sale. Good prices.

Cons: Alignment was not right and they refused to correct it.

 

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