St Joseph's Women's Hospital

★★☆☆☆

About St Joseph's Women's Hospital

2.0 3
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My wife and I had an appointment for a c-section at SJWH for 11:15a.m. Being that a c-section isprobably a 20 minute procedure I had yet to eat lunch and my wife hadn't eaten anything since6:00pm the previous night according to surgery protocol. I realize that there are emergencies and cased are done according to severity but our procedure got delayed two hours with no one being able to give us even a rough idea of how long the delay would be nor did they offer us snacks (Irealize my wife was still unable to eat) or suggest that I go get something to eat. It may be aroutine procedure to them but having my wife cut open and becoming a father all in one day isan incredibly stressful situation and the staff failed to recognized this. I felt as if myanxiety was treated as insignificant. I didn't matter I was just another nervous parent to them.They failed to listen to me as I asked several times for some one to help take my wife to the bathroom So I finally started to help her to the bathroom when a very snappy nurse told me I couldn't escort her because of HIPPA policy, I don't doubt that policy (even though no one else was in pre-op at the time). She was rude. Finally around 1:25pm we were taken to the O.R., the c-section taking only about 30 minutes. No complications, APGAR scores of 8 and 9, and the baby was in no distress however they told us they would have to take Olivia to the nursery because of her size (5 lbs 7oz)erring on the side of caution again I understand better safe than sorry that is why I agreed to a c-section in the first place instead of trying todeliver naturally with a breech baby. I went along with Olivia to the nursery. Then after about 15 minutes in the nursery she handed me a card told me to go to the front and desk and ask to see my wife in recovery and pretty much pushed me out the door. I went to the desk (and after having to ask four times to see my wife because thevolunteer lady was arguing with me and telling me to go to my car to get my camera) she called recovery and my wife wasn't there yet so I asked if I could go back to the nursery and be with my daughter and she said that would be fine. Upon arriving back at the nursery I tried to enter butthe nurse (mary) held up a finger and said I could only enter one time, I was confused she offeredno explanation and went back to writing. I guess she was too busy for me to bother her. I remember being told on the tour that I would be able to remain with my child (as long as nothing was seriously wrong and she did not have to go to NICU) until they brought all of us to the room wewould be staying in this was not the case. The charge nursewho was head of pre-op and recovery was called and came and met with me. I explained to her my complaint about the nursery nurse and her answer was that she had nothing to do with that department and couldn't help me with that complaint. She did however try to handle my other complaint aboutthe wait and she did apologize but she said "two hours is a significant amount of time to have to waitand this probably won't make you feel better but most people have a 4 to 6 hour wait." Next I felt she trivialized my complaint by offering me a cup of coffee and when that didn't work a 10 dollargift card to the gift shop, I wasn't looking for a handout and it made me feel even worse like that'sall they thought my complaint. Next I saw the nurse administrator her answer to my complaint was thatyou will find these things in any hospital and so I told her I thought that St. Joe's customer servicewas lacking, instead of listening she got defensive and angry and told me they had excellent customerservice and that she (cheryl) personally worked with them and that they did a great job. I saw verylittle evidence to support her claim and she did little very to deescalate the situation and solve mycomplaint. Not to mentionthat in the hospital they remove the baby from the room to do their assessments, we've been herebarely 24 hrs and they've already removed her half a dozen times. Overall I was talked down to, disrespected, misinformed and mistreated. SJWH dropped the ball on what should have been one of the happiest days of my life..Not all the nurses were rude and my experience since these incidents (except for them removing my baby)has been better but SJWH seriously failed to meet my expectations and really let me down.My advice to any expecting parents with a complication free pregnancy is don't go the hospital route,seek the services of a midwife or doula and a birthing center with an O.B. as a backup only. But should you decide that the hospital is the best place for you please do as much research as you possibly can because once you go through their doors and signed their papers the only way you can leave before the doctor releases you is AMA (against medical advice) and if you have insurancethey can deny your claim and you'll be stuck with the bill.

1
★☆☆☆☆

My wife and I had an appointment for a c-section at SJWH for 11:15a.m. Being that a c-section isprobably a 20 minute procedure I had yet to eat lunch and my wife hadn't eaten anything since6:00pm the previous night according to surgery protocol. I realize that there are emergencies and cased are done according to severity but our procedure got delayed two hours with no one being able to give us even a rough idea of how long the delay would be nor did they offer us snacks (Irealize my wife was still unable to eat) or suggest that I go get something to eat. It may be aroutine procedure to them but having my wife cut open and becoming a father all in one day isan incredibly stressful situation and the staff failed to recognized this. I felt as if myanxiety was treated as insignificant. I didn't matter I was just another nervous parent to them.They failed to listen to me as I asked several times for some one to help take my wife to the bathroom So I finally started to help her to the bathroom when a very snappy nurse told me I couldn't escort her because of HIPPA policy, I don't doubt that policy (even though no one else was in pre-op at the time). She was rude. Finally around 1:25pm we were taken to the O.R., the c-section taking only about 30 minutes. No complications, APGAR scores of 8 and 9, and the baby was in no distress however they told us they would have to take Olivia to the nursery because of her size (5 lbs 7oz)erring on the side of caution again I understand better safe than sorry that is why I agreed to a c-section in the first place instead of trying todeliver naturally with a breech baby. I went along with Olivia to the nursery. Then after about 15 minutes in the nursery she handed me a card told me to go to the front and desk and ask to see my wife in recovery and pretty much pushed me out the door. I went to the desk (and after having to ask four times to see my wife because thevolunteer lady was arguing with me and telling me to go to my car to get my camera) she called recovery and my wife wasn't there yet so I asked if I could go back to the nursery and be with my daughter and she said that would be fine. Upon arriving back at the nursery I tried to enter butthe nurse (mary) held up a finger and said I could only enter one time, I was confused she offeredno explanation and went back to writing. I guess she was too busy for me to bother her. I remember being told on the tour that I would be able to remain with my child (as long as nothing was seriously wrong and she did not have to go to NICU) until they brought all of us to the room wewould be staying in this was not the case. The charge nursewho was head of pre-op and recovery was called and came and met with me. I explained to her my complaint about the nursery nurse and her answer was that she had nothing to do with that department and couldn't help me with that complaint. She did however try to handle my other complaint aboutthe wait and she did apologize but she said "two hours is a significant amount of time to have to waitand this probably won't make you feel better but most people have a 4 to 6 hour wait." Next I felt she trivialized my complaint by offering me a cup of coffee and when that didn't work a 10 dollargift card to the gift shop, I wasn't looking for a handout and it made me feel even worse like that'sall they thought my complaint. Next I saw the nurse administrator her answer to my complaint was thatyou will find these things in any hospital and so I told her I thought that St. Joe's customer servicewas lacking, instead of listening she got defensive and angry and told me they had excellent customerservice and that she (cheryl) personally worked with them and that they did a great job. I saw verylittle evidence to support her claim and she did little very to deescalate the situation and solve mycomplaint. Not to mentionthat in the hospital they remove the baby from the room to do their assessments, we've been herebarely 24 hrs and they've already removed her half a dozen times. Overall I was talked down to, disrespected, misinformed and mistreated. SJWH dropped the ball on what should have been one of the happiest days of my life..Not all the nurses were rude and my experience since these incidents (except for them removing my baby)has been better but SJWH seriously failed to meet my expectations and really let me down.My advice to any expecting parents with a complication free pregnancy is don't go the hospital route,seek the services of a midwife or doula and a birthing center with an O.B. as a backup only. But should you decide that the hospital is the best place for you please do as much research as you possibly can because once you go through their doors and signed their papers the only way you can leave before the doctor releases you is AMA (against medical advice) and if you have insurancethey can deny your claim and you'll be stuck with the bill.

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1 out of 2 people found this review helpful.

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i went to the emergency room on june 3rd and the e.r. doctor left and went home and nevered finished taking care of me and the nurse assistant had to take over my care that day and she sent me home.And on june 12th i went back to the emergency room still having severe pain in my stomach and on my right side.They did not do nothing for me and sent me home again.If i would you i would go to UCH hospital for now on.

1
★☆☆☆☆

i went to the emergency room on june 3rd and the e.r. doctor left and went home and nevered finished taking care of me and the nurse assistant had to take over my care that day and she sent me home.And on june 12th i went back to the emergency room still having severe pain in my stomach and on my right side.They did not do nothing for me and sent me home again.If i would you i would go to UCH hospital for now on.

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1 out of 3 people found this review helpful.

.

St. Josephs Women?s Hospital is where I had my baby in 2005. I was pleased with the hospital and most of the staff except for one nurse who was pretty rude. The room was clean and the food was ok. It is more comfortable than other hospitals that I have been to.

4
★★★★☆

St. Josephs Women?s Hospital is where I had my baby in 2005. I was pleased with the hospital and most of the staff except for one nurse who was pretty rude. The room was clean and the food was ok. It is more comfortable than other hospitals that I have been to.

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2 out of 2 people found this review helpful.

 

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