Area Wide Chimney Sweep

★★★★☆
  • 4711 Spicewood Springs Rd

    Austin, TX 78759

    Map & Directions
  • 512-241-0808

About Area Wide Chimney Sweep

4.1667 6
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.

I used Charles once maybe two years ago and it was an amazing experience! No trouble reaching him, scheduling, etc., and quality of work was terrific! Fast forward to December 2013 and it's like night and day: called 20+ times and

3
★★★★★

I used Charles once maybe two years ago and it was an amazing experience! No trouble reaching him, scheduling, etc., and quality of work was terrific! Fast forward to December 2013 and it's like night and day: called 20+ times and

.

I used Area Wide Chimney Sweeps to fix my leaking chimney and would never use them again!! Charles charged me $35 for an inspection, and said it would cost $810 to fix my leaking chimney which he would gurantee for 10 years. However, the

3
★★★★★

I used Area Wide Chimney Sweeps to fix my leaking chimney and would never use them again!! Charles charged me $35 for an inspection, and said it would cost $810 to fix my leaking chimney which he would gurantee for 10 years. However, the

.

Charles Fisk arrived late, charged more than he quoted, fire box still filthy. Fisk had assistant brush and vacuum inside of fire box. Assistant noted loose fire brick in firebox. Fisk made no mention of loose fire brick but suggested

3
★★★★★

Charles Fisk arrived late, charged more than he quoted, fire box still filthy. Fisk had assistant brush and vacuum inside of fire box. Assistant noted loose fire brick in firebox. Fisk made no mention of loose fire brick but suggested

.

Ugh..
Where do I begin. They arrived late first off. They put dirty tarps on my clean carpet. The chimney was not even cleaned, I inspected with a flashlight after they left.
Charles Fisk gave me the creeps with his idiotic top hat.
Fail!

0
★☆☆☆☆

Ugh..
Where do I begin. They arrived late first off. They put dirty tarps on my clean carpet. The chimney was not even cleaned, I inspected with a flashlight after they left.
Charles Fisk gave me the creeps with his idiotic top hat.
Fail!

Pros: none

Cons: weird owner and staff high prices crap work

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I called three different services to compare prices for Austin/Bee Cave area. Charles Fisk was out of the office and his office person had to call me back hours later with a price as he was off site. She quoted $160 for two items, a wood burning stove and a fireplace whereas the other businesses quoted a special of $220 and $225 for the two. I waited an hour for the scheduled appointment on the Mon. prior to Thanksgiving before calling to find out where they were. I spoke directly to the owner, Charles Fisk who apologized extensively saying the appt. was scheduled under a different day, on Wed. I agreed to change the date and notified him that a different person would be greeting him. Upon arrival he changed the quoted price and said he could only do one item for the price quoted (the day before Thanksgiving) so the service was unhappily agreed to. He left his workers who leered at the homeowner making her uncomfortable, leaving dirt all over the floor, in the driveway and left after 30 minutes of "cleaning" the wood stove. I contacted Charles and inquired about the problem attempting to arrive at a win-win situation and he not only lied about being present when the price was quoted, he then yelled that his office person had made a mistake. When I asked him to make it right he refused yelling he would not deal with me, he would only deal with the homeowner who paid him in full. When I reminded him that I booked the appt. based on the quoted price and I represented the homeowner he said "too bad" and hung up the phone. I will NEVER use or recommend this business as it appears to be a highly unscrupulous and dishonest business. The owner refused to offer any customer satisfaction, he yelled inappropiately and was shockingly rude.

0
★☆☆☆☆

I called three different services to compare prices for Austin/Bee Cave area. Charles Fisk was out of the office and his office person had to call me back hours later with a price as he was off site. She quoted $160 for two items, a wood burning stove and a fireplace whereas the other businesses quoted a special of $220 and $225 for the two. I waited an hour for the scheduled appointment on the Mon. prior to Thanksgiving before calling to find out where they were. I spoke directly to the owner, Charles Fisk who apologized extensively saying the appt. was scheduled under a different day, on Wed. I agreed to change the date and notified him that a different person would be greeting him. Upon arrival he changed the quoted price and said he could only do one item for the price quoted (the day before Thanksgiving) so the service was unhappily agreed to. He left his workers who leered at the homeowner making her uncomfortable, leaving dirt all over the floor, in the driveway and left after 30 minutes of "cleaning" the wood stove. I contacted Charles and inquired about the problem attempting to arrive at a win-win situation and he not only lied about being present when the price was quoted, he then yelled that his office person had made a mistake. When I asked him to make it right he refused yelling he would not deal with me, he would only deal with the homeowner who paid him in full. When I reminded him that I booked the appt. based on the quoted price and I represented the homeowner he said "too bad" and hung up the phone. I will NEVER use or recommend this business as it appears to be a highly unscrupulous and dishonest business. The owner refused to offer any customer satisfaction, he yelled inappropiately and was shockingly rude.

Pros: None

Cons: Unethical business practices.

.

they arrived early and they owner talked me through what he was going to do
after he gave a me a written report on what i should do to help my chimney
they were also affordable

i recommend them to the friends and family

2
★★★★★

they arrived early and they owner talked me through what he was going to do
after he gave a me a written report on what i should do to help my chimney
they were also affordable

i recommend them to the friends and family

Pros: good serive, nice people, affordable

Cons: took some time to do the job

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