Animal Care Center

★★★☆☆
  • 4188 S Cobb Dr Se

    Smyrna, GA 30080

    Map & Directions
  • 770-438-2694

About Animal Care Center

Hours
Mon - Tue, Thu - Fri, 8am - 6pm; Wed, Sat, 8am - 2pm; Sun, closed

Pets & Animals

Pets & Animals
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.

Avoid this place at all costs!! I had taken my Golden Retriever pup to this clinic for his neuter and it was a disaster. The staff was cruel to my pup right in front of me...dragging and choking him when he was too scared to walk with them to the back. They performed tests on my dog without my knowledge or consent and then charged me through the roof after the fact. I submitted a claim against them with the Better Business Bureau that they refuse to answer to. AVOID THIS CLINIC!!

1
★☆☆☆☆

Avoid this place at all costs!! I had taken my Golden Retriever pup to this clinic for his neuter and it was a disaster. The staff was cruel to my pup right in front of me...dragging and choking him when he was too scared to walk with them to the back. They performed tests on my dog without my knowledge or consent and then charged me through the roof after the fact. I submitted a claim against them with the Better Business Bureau that they refuse to answer to. AVOID THIS CLINIC!!

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Avoid this place at all costs!! I had taken my Golden Retriever pup to this clinic for his neuter and it was a disaster. The staff was cruel to my pup right in front of me...dragging and choking him when he was too scared to walk with

3
★★★★★

Avoid this place at all costs!! I had taken my Golden Retriever pup to this clinic for his neuter and it was a disaster. The staff was cruel to my pup right in front of me...dragging and choking him when he was too scared to walk with

.

I moved into the area four years ago and immediately went to Animal Care Center and Dr. Otto Williams. For the first three years I was thrilled about them. The staff were sooo friendly, sending me sympathy cards when my cats were sick, etc. The doctor would even take my cats home with him to monitor and care for them overnight!!! I had never heard of a doctor doing this and I will tell you it made me feel just awesome - I know my cats were being well cared for. Dr. Williams would set his alarm clock for every two hours and get up to give my cat an antibiotic after major surgery, for example.

Suddenly, and I will never know why, all the staff except one person was fired and replaced. The new staff, although a couple people are very pleasant and immediately got to know me well enough to joke with me, etc. are not nearly as competent or as assuring. Then I discovered the very high costs were NOT normal. The clinic does not, as far as I know, provide service "to the stars" but the costs are similar. I had to change clinics! For example, a glucose curve at my new clinic costs $50-$60. I was paying $159 for the same thing at Animal Care Clinic.

I am very disappointed that today I cannot recommend this place the way I would have my first three years here. I did, however, take my cats to be boarded at Animal Care because at my new clinic there are too many animals and too much noise for my cats to have to endure for a week. Animal Clinic is more calm and quite.

So I have mixed ratings for here - 4 stars for cleanliness and calmness, but 1 star for expense, and only 3 stars for competency and friendliness.

3
★★★☆☆

I moved into the area four years ago and immediately went to Animal Care Center and Dr. Otto Williams. For the first three years I was thrilled about them. The staff were sooo friendly, sending me sympathy cards when my cats were sick, etc. The doctor would even take my cats home with him to monitor and care for them overnight!!! I had never heard of a doctor doing this and I will tell you it made me feel just awesome - I know my cats were being well cared for. Dr. Williams would set his alarm clock for every two hours and get up to give my cat an antibiotic after major surgery, for example.

Suddenly, and I will never know why, all the staff except one person was fired and replaced. The new staff, although a couple people are very pleasant and immediately got to know me well enough to joke with me, etc. are not nearly as competent or as assuring. Then I discovered the very high costs were NOT normal. The clinic does not, as far as I know, provide service "to the stars" but the costs are similar. I had to change clinics! For example, a glucose curve at my new clinic costs $50-$60. I was paying $159 for the same thing at Animal Care Clinic.

I am very disappointed that today I cannot recommend this place the way I would have my first three years here. I did, however, take my cats to be boarded at Animal Care because at my new clinic there are too many animals and too much noise for my cats to have to endure for a week. Animal Clinic is more calm and quite.

So I have mixed ratings for here - 4 stars for cleanliness and calmness, but 1 star for expense, and only 3 stars for competency and friendliness.

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.

Aram i totally disagree with you.I have been to this facility several times and the receptionist ALWAYS greet me with a smile and offer plenty help.It seems as if the medical or whoever is in the back doesnt seem to care about whats going on.I have never had a problem with the receptionist or Dr.Williams.My animals are healthy and happy maybe you made your experience difficult apparently because i really disagree with their incompetence,they help me EVERYTIME! I TOTALLY DISAGREE WITH THZ BAD REVIEWS ARAM! Those ladies have it hard dealing with rude clients and such a rush to get animals taken care of,So maybe if you had of went in with a positive attitude and patience I'm sure you would of had success like I always do.As a matter of fact,i have been in there when you were and you were quite RUDE to the youngest receptionist.These ladies are the sweetest and can't help if the Techs or Dr.Otto is with other patients.Patience is the KEY!

4
★★★★☆

Aram i totally disagree with you.I have been to this facility several times and the receptionist ALWAYS greet me with a smile and offer plenty help.It seems as if the medical or whoever is in the back doesnt seem to care about whats going on.I have never had a problem with the receptionist or Dr.Williams.My animals are healthy and happy maybe you made your experience difficult apparently because i really disagree with their incompetence,they help me EVERYTIME! I TOTALLY DISAGREE WITH THZ BAD REVIEWS ARAM! Those ladies have it hard dealing with rude clients and such a rush to get animals taken care of,So maybe if you had of went in with a positive attitude and patience I'm sure you would of had success like I always do.As a matter of fact,i have been in there when you were and you were quite RUDE to the youngest receptionist.These ladies are the sweetest and can't help if the Techs or Dr.Otto is with other patients.Patience is the KEY!

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.

I called to make an appointment,talked to the receptionist,seem very nice and courteous. Came in for my appointment the next day and spoke to a lady named Mel,had much attitude and made me feel discomfort...Not sure if Kizmo and i will return.

2
★★☆☆☆

I called to make an appointment,talked to the receptionist,seem very nice and courteous. Came in for my appointment the next day and spoke to a lady named Mel,had much attitude and made me feel discomfort...Not sure if Kizmo and i will return.

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.

This place is a Joke. The Dr. is o.k. at best. The receptionest is incompetent and the staff has flat out lied to me on two occasions. I have continued to take my animales because they are less expensive, at times. Enough is enough I am going to find a new vet, a few dollars is less important then the health of my Dogs. I owe them better.

1
★☆☆☆☆

This place is a Joke. The Dr. is o.k. at best. The receptionest is incompetent and the staff has flat out lied to me on two occasions. I have continued to take my animales because they are less expensive, at times. Enough is enough I am going to find a new vet, a few dollars is less important then the health of my Dogs. I owe them better.

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This place is a total joke. I just moved to Smyrna 4 weeks ago. My cat has been vomitting for about 2 weeks. I thought it was due to the move. I called the office and they said to bring the cat right in.
When I arrived they said I needed to leave my cat because the dr was at lunch from 12:00 to 3:00. I left my cat and returned home and read the reviews on the internet. I called another vet and was able to get in. I called Animal care Center and said I found another vet that can see my cat right away. The receptionist said that the dr was examining him at that moment and would call me once completed. Instead of waiting I drove the 10 mins to the office. The receptioninst scrambled to the back and said the dr would be with me shortly. I waited 30 minutes before meeting with the dr. He was very rude and told me I should give my cat a daily laxative and he wanted to conduct tests that would cost $209.00. I told him I wanted to get a second opinion and paid the office visit of $38.00. The place had a terrible vibe and I was so glad to get my cat out of there. I then took him to Cat Care of Vinings. They were the complete opposite. They were superb! I can't say enough good things about them. The dr spent 30 minutes just talking to me about my cat. What a relief. She only charged me $80.00 and all is well. Please don't take your animal to Animal Care Center it is terrible! The facility is old and dirty and their is no compassion for you or your pet their.

1
★☆☆☆☆

This place is a total joke. I just moved to Smyrna 4 weeks ago. My cat has been vomitting for about 2 weeks. I thought it was due to the move. I called the office and they said to bring the cat right in.
When I arrived they said I needed to leave my cat because the dr was at lunch from 12:00 to 3:00. I left my cat and returned home and read the reviews on the internet. I called another vet and was able to get in. I called Animal care Center and said I found another vet that can see my cat right away. The receptionist said that the dr was examining him at that moment and would call me once completed. Instead of waiting I drove the 10 mins to the office. The receptioninst scrambled to the back and said the dr would be with me shortly. I waited 30 minutes before meeting with the dr. He was very rude and told me I should give my cat a daily laxative and he wanted to conduct tests that would cost $209.00. I told him I wanted to get a second opinion and paid the office visit of $38.00. The place had a terrible vibe and I was so glad to get my cat out of there. I then took him to Cat Care of Vinings. They were the complete opposite. They were superb! I can't say enough good things about them. The dr spent 30 minutes just talking to me about my cat. What a relief. She only charged me $80.00 and all is well. Please don't take your animal to Animal Care Center it is terrible! The facility is old and dirty and their is no compassion for you or your pet their.

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.

I called on Tuesday 2/16/10 to schedule an appointment for grooming. The receptionist stated that there were no available appointments on Tuesday but I could bring my dog in on Thursday 2/18/10 for grooming. At that time no time was given for the appointment. So I go in this morning around 9:30 am and receive cold stares from both ladies at the front desk when I say I'm here for a grooming appointment. I was then told that there would be a $10 late fee charged for bringing the dog in after 9am. I stated that no one told me that I had to be there by 9am. They then said you have to take that up with the groomer so I said I will. When I got there to pick up my dog the total charge was $55 without anyone giving me a statement showing what the charges were for. So I asked what the $55 consisted of. The lady said $45 for grooming and the $10 late fee. I told them I wasn't paying that as I stated earlier that morning so she then asked if I wanted to speak with the groomer. She called Terrance and said he was downstairs he did not even have the decency to come up and consult with me about the issue. Per the receptionist he said the charge stands. So I asked for a copy of my dogs records and said we would not utilize the services of Animal Care Clinic again and to remove my information from the system to avoids receiving appointment reminders in the future. The customer service at this place STINKS!!!!!!!

1
★☆☆☆☆

I called on Tuesday 2/16/10 to schedule an appointment for grooming. The receptionist stated that there were no available appointments on Tuesday but I could bring my dog in on Thursday 2/18/10 for grooming. At that time no time was given for the appointment. So I go in this morning around 9:30 am and receive cold stares from both ladies at the front desk when I say I'm here for a grooming appointment. I was then told that there would be a $10 late fee charged for bringing the dog in after 9am. I stated that no one told me that I had to be there by 9am. They then said you have to take that up with the groomer so I said I will. When I got there to pick up my dog the total charge was $55 without anyone giving me a statement showing what the charges were for. So I asked what the $55 consisted of. The lady said $45 for grooming and the $10 late fee. I told them I wasn't paying that as I stated earlier that morning so she then asked if I wanted to speak with the groomer. She called Terrance and said he was downstairs he did not even have the decency to come up and consult with me about the issue. Per the receptionist he said the charge stands. So I asked for a copy of my dogs records and said we would not utilize the services of Animal Care Clinic again and to remove my information from the system to avoids receiving appointment reminders in the future. The customer service at this place STINKS!!!!!!!

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I called on Tuesday 2/16/10 to schedule an appointment for grooming. The receptionist stated that there were no available appointments on Tuesday but I could bring my dog in on Thursday 2/18/10 for grooming. At that time no time was given for the appointment. So I go in this morning around 9:30 am and receive cold stares from both ladies at the front desk when I say I'm here for a grooming appointment. I was then told that there would be a $10 late fee charged for bringing the dog in after 9am. I stated that no one told me that I had to be there by 9am. They then said you have to take that up with the groomer so I said I will. When I got there to pick up my dog the total charge was $55 without anyone giving me a statement showing what the charges were for. So I asked what the $55 consisted of. The lady said $45 for grooming and the $10 late fee. I told them I wasn't paying that as I stated earlier that morning so she then asked if I wanted to speak with the groomer. She called Terrance and said he was downstairs he did not even have the decency to come up and consult with me about the issue. Per the receptionist he said the charge stands. So I asked for a copy of my dogs records and said we would not utilize the services of Animal Care Clinic again and to remove my information from the system to avoids receiving appointment reminders in the future. The customer service at this place STINKS!!!!!!!

0
★☆☆☆☆

I called on Tuesday 2/16/10 to schedule an appointment for grooming. The receptionist stated that there were no available appointments on Tuesday but I could bring my dog in on Thursday 2/18/10 for grooming. At that time no time was given for the appointment. So I go in this morning around 9:30 am and receive cold stares from both ladies at the front desk when I say I'm here for a grooming appointment. I was then told that there would be a $10 late fee charged for bringing the dog in after 9am. I stated that no one told me that I had to be there by 9am. They then said you have to take that up with the groomer so I said I will. When I got there to pick up my dog the total charge was $55 without anyone giving me a statement showing what the charges were for. So I asked what the $55 consisted of. The lady said $45 for grooming and the $10 late fee. I told them I wasn't paying that as I stated earlier that morning so she then asked if I wanted to speak with the groomer. She called Terrance and said he was downstairs he did not even have the decency to come up and consult with me about the issue. Per the receptionist he said the charge stands. So I asked for a copy of my dogs records and said we would not utilize the services of Animal Care Clinic again and to remove my information from the system to avoids receiving appointment reminders in the future. The customer service at this place STINKS!!!!!!!

Pros: Good Location

Cons: No Communication with Groomer

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With no appointment, I was able to leave our dog there for the complete round of tests and shots for a most reasonable fee. LOVELY PEOPLE! Definitely recommended.

5
★★★★★

With no appointment, I was able to leave our dog there for the complete round of tests and shots for a most reasonable fee. LOVELY PEOPLE! Definitely recommended.

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I took my dog there in FEB for a full check up and shots. I was told he was very healthy!! Around mid June he was not eating and lost a lot of weight. Then I changed his food and he got very bloated and was urinating a lot. I took him to Animal Care Center and they supposedly ran some tests and x-rays and I was told that he had a tumor and would have to be put down. I asked the Vet how could this happen so fast if he was just checked out 5 months earlier????? I have asked for tests results and other related information and cannot get anyone to call me back. I have left several messages for the Vet to call me, and nothing. I really don't think that this is a professional way to run a business. Calling your clients should be the utmost importance. I will never return to this place ever again!!!! The very sight of it makes me upset!!

1
★☆☆☆☆

I took my dog there in FEB for a full check up and shots. I was told he was very healthy!! Around mid June he was not eating and lost a lot of weight. Then I changed his food and he got very bloated and was urinating a lot. I took him to Animal Care Center and they supposedly ran some tests and x-rays and I was told that he had a tumor and would have to be put down. I asked the Vet how could this happen so fast if he was just checked out 5 months earlier????? I have asked for tests results and other related information and cannot get anyone to call me back. I have left several messages for the Vet to call me, and nothing. I really don't think that this is a professional way to run a business. Calling your clients should be the utmost importance. I will never return to this place ever again!!!! The very sight of it makes me upset!!

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I recently moved here & didn't have a new vet when my kitty became very ill. I didn't have time to search for vet reviews, so I just found this place near my home. The inside stunk like urine & it was dirty. The receptionist told me they would take my pet & check him out in between surgeries scheduled for the day. By the evening, no one had called. I finally got someone on the phone the next morning. They told me they would need to run more tests. To make a long story short, 5 days later, they did exploratory surgery(not correcting the problem)& with no conclusive diagnosis. On the 7th day, I demanded that I be allowed to pick up my cat. He was sent home with NO pain medicine & stiches the length of his stomach to rectum. No one called to check up on him & my bill was outrageous! Since this is not a 24hr vet, no one was even there overnight checking on my animal making sure he was ok, not in pain, & cared for appropriately after surgery. I have now found an amazing vet that specializes in cats called Cat Care of Vinings(AMAZING). In going through all of my kitty's records, she found information that was never disclosed to me & sneaky behavior from this animal care center. This is COMPLETELY INAPPROPRIATE on all levels. I would NEVER recommend going here if you love your pet & want a family centered care environment & want to be informed in order to have shared decision making.

1
★☆☆☆☆

I recently moved here & didn't have a new vet when my kitty became very ill. I didn't have time to search for vet reviews, so I just found this place near my home. The inside stunk like urine & it was dirty. The receptionist told me they would take my pet & check him out in between surgeries scheduled for the day. By the evening, no one had called. I finally got someone on the phone the next morning. They told me they would need to run more tests. To make a long story short, 5 days later, they did exploratory surgery(not correcting the problem)& with no conclusive diagnosis. On the 7th day, I demanded that I be allowed to pick up my cat. He was sent home with NO pain medicine & stiches the length of his stomach to rectum. No one called to check up on him & my bill was outrageous! Since this is not a 24hr vet, no one was even there overnight checking on my animal making sure he was ok, not in pain, & cared for appropriately after surgery. I have now found an amazing vet that specializes in cats called Cat Care of Vinings(AMAZING). In going through all of my kitty's records, she found information that was never disclosed to me & sneaky behavior from this animal care center. This is COMPLETELY INAPPROPRIATE on all levels. I would NEVER recommend going here if you love your pet & want a family centered care environment & want to be informed in order to have shared decision making.

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Dr. Williams is like no other vet i have ever known. His genuine care and concern for animals is rarely found these days. He has been there for my pets for the last 10 years and i consider him a member of the family. I live in Duluth now and i continue to make the drive all the way across 285 to see Dr. Williams.

5
★★★★★

Dr. Williams is like no other vet i have ever known. His genuine care and concern for animals is rarely found these days. He has been there for my pets for the last 10 years and i consider him a member of the family. I live in Duluth now and i continue to make the drive all the way across 285 to see Dr. Williams.

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I have been a customer of Dr. Williams for at least 10 years. When we got our first dogs (MAX and Shadow). I was referred to the Animal Care Center by someone at my church who was very pleased with the center. Dr. Williams is a very caring and knowledgeable doctor. My family and I moved out of state for 3 years with my dogs. They died during the course of that time. My family recently relocated back to GA and we just got 3 new puppies (Red, Chowder, & King) I immediately brought them to Dr. Otto for their first check up. and there is NO place else I would trust my dogs care than with Dr. Otto and the staff at the Animal Care Center.

5
★★★★★

I have been a customer of Dr. Williams for at least 10 years. When we got our first dogs (MAX and Shadow). I was referred to the Animal Care Center by someone at my church who was very pleased with the center. Dr. Williams is a very caring and knowledgeable doctor. My family and I moved out of state for 3 years with my dogs. They died during the course of that time. My family recently relocated back to GA and we just got 3 new puppies (Red, Chowder, & King) I immediately brought them to Dr. Otto for their first check up. and there is NO place else I would trust my dogs care than with Dr. Otto and the staff at the Animal Care Center.

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.

We have had Dr. Williams as our vet for many years. He has a wonderful way with pets and you sense that the animals trust him. When our beloved Max died several months back , Dr. Williams called us to see how we were doing. The care here is professional , caring , and compassionate.

5
★★★★★

We have had Dr. Williams as our vet for many years. He has a wonderful way with pets and you sense that the animals trust him. When our beloved Max died several months back , Dr. Williams called us to see how we were doing. The care here is professional , caring , and compassionate.

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Our dog was a stray and not in the best shape when we took him in. I felt he got good care. They were reasonably priced, and Capt Jack is doing well now. When they bathe and groom him, it is priced very reasonably and they do a good job. The folks working there are very nice and helpful. The only issue is..they swamped most times..but they still seem to give good care.

4
★★★★☆

Our dog was a stray and not in the best shape when we took him in. I felt he got good care. They were reasonably priced, and Capt Jack is doing well now. When they bathe and groom him, it is priced very reasonably and they do a good job. The folks working there are very nice and helpful. The only issue is..they swamped most times..but they still seem to give good care.

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.

Our dog RJ was killed when the doc walked him out front and he dropped the leash and the dog ran 50 feet in to South Cobb Dr.
and was run over. Why walk him out front next to a busy four lane hwy when the back is completely fenced in?
They way overcharge on meds and surguries compared to other vets/ online pet pharms.

1
★☆☆☆☆

Our dog RJ was killed when the doc walked him out front and he dropped the leash and the dog ran 50 feet in to South Cobb Dr.
and was run over. Why walk him out front next to a busy four lane hwy when the back is completely fenced in?
They way overcharge on meds and surguries compared to other vets/ online pet pharms.

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You have been my vet for a very long time, and you have provided excellent service for both of my dogs, when surgery was needed you did an excellent job, I would highly recomend your service, both dogs love coming into your office.

2
★★★★★

You have been my vet for a very long time, and you have provided excellent service for both of my dogs, when surgery was needed you did an excellent job, I would highly recomend your service, both dogs love coming into your office.

Pros: excellent

 

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