Houston Garden Ctr

★★★☆☆
  • 23260 Northwest Fwy

    Cypress, TX 77429

    Map & Directions
  • 281-373-2239

About Houston Garden Ctr

Home & Garden

Home & Garden
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I went to buy a flocked christmas tree at HGC and not only did they speak broken english at best but they no longer flock trees. The illegal immigrant told me to buy a bunch of spray cans and do it my self(I don't think so)never go to any of these places espically the one on I-10 and Freeport.

1
★☆☆☆☆

I went to buy a flocked christmas tree at HGC and not only did they speak broken english at best but they no longer flock trees. The illegal immigrant told me to buy a bunch of spray cans and do it my self(I don't think so)never go to any of these places espically the one on I-10 and Freeport.

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Houston Garden center's offer on trees is pretty much "We don't have any more of those 35.00 trees", but our most popular tree is....45.00, 65.00 or higher. They advertise a 29.00 tree for sale that even the sales guy called a Charlie brown christmas tree. It's bad business to bait and switch the customers they want to come back. We left, paid more at a place where what they said they sold, they actually sold.

You'd hope they would pay attention to customer complaints, but it doesn't appear that corporate cares (maybe they care about as much as their inattentive staff does.)

1
★☆☆☆☆

Houston Garden center's offer on trees is pretty much "We don't have any more of those 35.00 trees", but our most popular tree is....45.00, 65.00 or higher. They advertise a 29.00 tree for sale that even the sales guy called a Charlie brown christmas tree. It's bad business to bait and switch the customers they want to come back. We left, paid more at a place where what they said they sold, they actually sold.

You'd hope they would pay attention to customer complaints, but it doesn't appear that corporate cares (maybe they care about as much as their inattentive staff does.)

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.

I have shopped @ HGC, every year for the past 4 years and every year it has been great, . The christams trees are great they last for a very long time will not change nothing about those stores
very helpfull .

5
★★★★★

I have shopped @ HGC, every year for the past 4 years and every year it has been great, . The christams trees are great they last for a very long time will not change nothing about those stores
very helpfull .

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They have the cheapest prices because ALL they hire are illegals who speak limited English. DO NOT SHOP HERE.

1
★☆☆☆☆

They have the cheapest prices because ALL they hire are illegals who speak limited English. DO NOT SHOP HERE.

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I made the mistake of forgetting why I had stopped going there this past week. I am hearing impaired so sometimes understanding what they are saying is difficult. No one speaks English that I can understand. If the cashier makes a mistake ringing up your purchases they can NOT give you a refund. You sign a paper with your phone number and I don't have any clue on what to do to get my money back. They over rang $4 on my purchase. I later pondered over this and remembered it was the 2nd time that had happened and that was why I stopped going over there. I won't forget again. Not even a phone number on the receipt to call. I won't be going back.

1
★☆☆☆☆

I made the mistake of forgetting why I had stopped going there this past week. I am hearing impaired so sometimes understanding what they are saying is difficult. No one speaks English that I can understand. If the cashier makes a mistake ringing up your purchases they can NOT give you a refund. You sign a paper with your phone number and I don't have any clue on what to do to get my money back. They over rang $4 on my purchase. I later pondered over this and remembered it was the 2nd time that had happened and that was why I stopped going over there. I won't forget again. Not even a phone number on the receipt to call. I won't be going back.

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Great sale going on right now. Everything is 70% off. We purchased two saga palms and several plants for under a $100.00. The only complaint I have is that the workers are not very knowledgeable on landscaping ideas.

4
★★★★☆

Great sale going on right now. Everything is 70% off. We purchased two saga palms and several plants for under a $100.00. The only complaint I have is that the workers are not very knowledgeable on landscaping ideas.

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.

The WORST customer service I ever had !!! Employees and even the manager were completely disinterested in answering my questions and helping me. They did as they did not understand me and as if I was not there !!! I had to yell at the manager to the stuffs I've just paid and more over they were in really bad shape. As I tried to tell them I was not satisfied, they answered they have no time for this and left !
I will NEVER, NEVER go there again, and I absolutely do NOT recommend this store.
I recommend Lowe's and Home Depot, their employees are great with customer.

0
★☆☆☆☆

The WORST customer service I ever had !!! Employees and even the manager were completely disinterested in answering my questions and helping me. They did as they did not understand me and as if I was not there !!! I had to yell at the manager to the stuffs I've just paid and more over they were in really bad shape. As I tried to tell them I was not satisfied, they answered they have no time for this and left !
I will NEVER, NEVER go there again, and I absolutely do NOT recommend this store.
I recommend Lowe's and Home Depot, their employees are great with customer.

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For the past 3 or 4 years we have purchased our flocked christmas tree from Houston Garden Center on Northwest Fwy & every year they do something to make me mad. They are rude & unwilling to work with customers. In the past, we have picked out a green tree & had them to flock it. Last year they chose certain trees & flocked them ahead of time. I spent over an hour & finally found a tree & was willing to pay over $100 for them to flock it for me & they said NO. They wanted for me to buy one that was already flocked. This year I found a pretty one that they had already flocked. I got ready to pay them $100 for it & told them that my husband or son were on their way from work & they both had pick up trucks & could come by to get it in about an hour because I was in my car. They said NO! If I paid for it, I had to take it with me. They wanted to tie it to the top of my Lincoln. I did not want for my $100 flocked tree to be on the top of my car because it might scratch my car or damage my tree. I offered to give them $25 to hold the tree until they could get there. They said NO, that I could pay for it, but I would have to stand in the cold & wait for them to get there to pick it up. This was at 6pm & they were open until 10pm. I talked to 3 different workers & finally talked to the asst. manager & she also said the same thing. I told her that I would shop elsewhere & she said OKAY!!! I have never dealt with such disinterested people in my life...IGNORANT!!! They lost a good customer. I will never shop there again & also share my experience with everyone I know.

5
★★★★★

For the past 3 or 4 years we have purchased our flocked christmas tree from Houston Garden Center on Northwest Fwy & every year they do something to make me mad. They are rude & unwilling to work with customers. In the past, we have picked out a green tree & had them to flock it. Last year they chose certain trees & flocked them ahead of time. I spent over an hour & finally found a tree & was willing to pay over $100 for them to flock it for me & they said NO. They wanted for me to buy one that was already flocked. This year I found a pretty one that they had already flocked. I got ready to pay them $100 for it & told them that my husband or son were on their way from work & they both had pick up trucks & could come by to get it in about an hour because I was in my car. They said NO! If I paid for it, I had to take it with me. They wanted to tie it to the top of my Lincoln. I did not want for my $100 flocked tree to be on the top of my car because it might scratch my car or damage my tree. I offered to give them $25 to hold the tree until they could get there. They said NO, that I could pay for it, but I would have to stand in the cold & wait for them to get there to pick it up. This was at 6pm & they were open until 10pm. I talked to 3 different workers & finally talked to the asst. manager & she also said the same thing. I told her that I would shop elsewhere & she said OKAY!!! I have never dealt with such disinterested people in my life...IGNORANT!!! They lost a good customer. I will never shop there again & also share my experience with everyone I know.

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.

I have been in Houston 4 years and never bought plants. When it came time to get some for my balcony I naturally went to the place you see all over town; HOUSTON GARDEN CENTERS. I am bad with plants but wanted to get a few for my balcony with Spring almost here. I asked the manager if he could show me a few plants that would work for me, that would fit my sunlight situation and would be easy to maintain. He then had some guy who does not speak English assist me and of course this guy could not understand anything I said. So I went back to the manager, who was completely disinterested in helping me. I tried to tell him my sunlight situation and budget. He didn't really listen. Showed me two trees in the $60-100 range never even asking what kind of plants I might want or what my budget was (I didn't want trees, I wanted plants and herbs). The 3rd time I was speaking to the manager and he showed he wasn't interested I walked off and left. I will not go back to a place that treats its customers this way, especially a new customer. I can get plants just as easily at Lowe's, Home Depot, Wal-Mart or many other locations around Houston. I would recommend you do the same.

0
★☆☆☆☆

I have been in Houston 4 years and never bought plants. When it came time to get some for my balcony I naturally went to the place you see all over town; HOUSTON GARDEN CENTERS. I am bad with plants but wanted to get a few for my balcony with Spring almost here. I asked the manager if he could show me a few plants that would work for me, that would fit my sunlight situation and would be easy to maintain. He then had some guy who does not speak English assist me and of course this guy could not understand anything I said. So I went back to the manager, who was completely disinterested in helping me. I tried to tell him my sunlight situation and budget. He didn't really listen. Showed me two trees in the $60-100 range never even asking what kind of plants I might want or what my budget was (I didn't want trees, I wanted plants and herbs). The 3rd time I was speaking to the manager and he showed he wasn't interested I walked off and left. I will not go back to a place that treats its customers this way, especially a new customer. I can get plants just as easily at Lowe's, Home Depot, Wal-Mart or many other locations around Houston. I would recommend you do the same.

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I think they have the best quality plants around. They are always in perfect health with a huge variety to choose from. I like how they only sale plants that way the whole staff knows about all the plants. The prices are the cheapest in town.

5
★★★★★

I think they have the best quality plants around. They are always in perfect health with a huge variety to choose from. I like how they only sale plants that way the whole staff knows about all the plants. The prices are the cheapest in town.

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.

I have found that Houston garden center has the best plants at the best price in the Houston area.
I replace my flower beds seasonally so shop a lot for plants and flowers. Having shopped elsewhere and been disappointed, I wanted to recommend this lawn and garden shop.
Anywhere in Houston you will find a Houston garden center, they are everywhere. Very convenient. But the prices are good too! If you wait until May they go half-price until December. Great savings there. I have never lost a plant from them yet. Choose your flowers with care as all sales are final. No refunds. Has not been a problem here,i have always been satisfied!

4
★★★★☆

I have found that Houston garden center has the best plants at the best price in the Houston area.
I replace my flower beds seasonally so shop a lot for plants and flowers. Having shopped elsewhere and been disappointed, I wanted to recommend this lawn and garden shop.
Anywhere in Houston you will find a Houston garden center, they are everywhere. Very convenient. But the prices are good too! If you wait until May they go half-price until December. Great savings there. I have never lost a plant from them yet. Choose your flowers with care as all sales are final. No refunds. Has not been a problem here,i have always been satisfied!

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