Pat Grimes, Inc.

★★★☆☆
  • 2303 Jefferson Davis Hwy

    Fredericksburg, VA 22401

    Map & Directions
  • 540-371-9181

About Pat Grimes, Inc.

Hours
Mon - Fri, 9am - 5pm; Sat, Sun, closed
3.0 3
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I would recommend Pat Grimes. I was prescribed home oxygen for a year. The young P.G. rep who met with me in the hospital was very informative and helpful- and he had a great sense of humor, too. Recently my machine died and the same young man insisted on bringing another one within the hour.I've talked with three home reps who delivered my home oxygen supplies and one was helpful but seemed in a hurry to leave. He and another rep explained about how to do the hook-ups, etc. but were so fast I was just as confused after they left. Then the last rep who arrived at my home was wonderful. His name is Steve and Steve took the time to explain the mechanics and to have me go through the process myself. Like the first young man, Steve has a great sense of humor and is always cheerful and professional. He has made the entire interaction a pleasure each time.Regarding professional interaction with the office staff: my main interaction has been with "Marty"- I think this is her name- she has always been helpful and very polite. She's actually very sweet. When my oxygen equipment - tanks, etc. were no longer needed, someone from the office called to discuss a pick-up time and I felt as though I was six years old being reprimanded by a teacher. Fortunately, Marty called the next time or I would have been somewhat upset. So four stars due to the two first reps who were in a hurry and were a bit abrupt-- and the 'teacher' who left me feeling reprimanded.

4
★★★★☆

I would recommend Pat Grimes. I was prescribed home oxygen for a year. The young P.G. rep who met with me in the hospital was very informative and helpful- and he had a great sense of humor, too. Recently my machine died and the same young man insisted on bringing another one within the hour.I've talked with three home reps who delivered my home oxygen supplies and one was helpful but seemed in a hurry to leave. He and another rep explained about how to do the hook-ups, etc. but were so fast I was just as confused after they left. Then the last rep who arrived at my home was wonderful. His name is Steve and Steve took the time to explain the mechanics and to have me go through the process myself. Like the first young man, Steve has a great sense of humor and is always cheerful and professional. He has made the entire interaction a pleasure each time.Regarding professional interaction with the office staff: my main interaction has been with "Marty"- I think this is her name- she has always been helpful and very polite. She's actually very sweet. When my oxygen equipment - tanks, etc. were no longer needed, someone from the office called to discuss a pick-up time and I felt as though I was six years old being reprimanded by a teacher. Fortunately, Marty called the next time or I would have been somewhat upset. So four stars due to the two first reps who were in a hurry and were a bit abrupt-- and the 'teacher' who left me feeling reprimanded.

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I visited Pat Grimes, Inc. to obtain a breathing apparatus for the treatment of a sleeping disorder. Because of a disagreement over the arranged time, I was publicly chastised and humiliated on arrival, and was told to return another day even though there was no legitimate reason why I should have been denied service when I arrived. Management's decision for me to return was indiscriminate and based on groundless claims of "principles". Pat Grimes, Inc. did not attempt mutual resolution of this issue. I am no longer a client of Pat Grimes, Inc and would not recommend the company to others because of the company's inability to address customer concerns with respect, courtesy and dignity.

1
★☆☆☆☆

I visited Pat Grimes, Inc. to obtain a breathing apparatus for the treatment of a sleeping disorder. Because of a disagreement over the arranged time, I was publicly chastised and humiliated on arrival, and was told to return another day even though there was no legitimate reason why I should have been denied service when I arrived. Management's decision for me to return was indiscriminate and based on groundless claims of "principles". Pat Grimes, Inc. did not attempt mutual resolution of this issue. I am no longer a client of Pat Grimes, Inc and would not recommend the company to others because of the company's inability to address customer concerns with respect, courtesy and dignity.

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If you need medical supplies, from a lift recliner to support hose, look for them at Pat Grimes. They have a good selection on display of the furniture which help for medical conditions to the other supplies one might need on occassion or regularly. I have seen people come in to exchange oxygen portable tanks there too. They also have such items as the clothing for the professional and other things like blood pressure cuffs, etc. This store fills a specialized niche very well.

4
★★★★☆

If you need medical supplies, from a lift recliner to support hose, look for them at Pat Grimes. They have a good selection on display of the furniture which help for medical conditions to the other supplies one might need on occassion or regularly. I have seen people come in to exchange oxygen portable tanks there too. They also have such items as the clothing for the professional and other things like blood pressure cuffs, etc. This store fills a specialized niche very well.

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