Kraftmaid Cabinets

On first appearance the cabinets look fine until one of them decides to rip itself off the wall. I'm glad nobody was standing underneath it at the time. I think everybody realizes that in this throwaway world in which we now live nobody really expects the type of craftsmenship that was normal in our parents youth and I probably wouldn't have taken the time to write this review if the Kraftmaid customer service hadn't been so off hand, cusory and dismissive when I called them.
I'm amazed that the cabinet has stayed up there for as long as it had. The backing materials used to secure the cabinet are completely not fit for purpose (5mm fiberboard).
Long story short, after the usual cyclical phone conversations I will repair it myself. But will never buy anything from Kraftmaid again

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Love it. Great experience with the Kraftmaid cabinets. Delivery was fast, the delivery company took great pains to make sure there was no damage. Color looked great and no damage at all to any of the cabinets. I had 19 cabinets, crown molding and trim.
I see a lot of complaints on here about color matching and I can speak from manufacturing experience that colors are hard to match from one run to the next and anything white is the worst. I avoided the whites and went with the Ginger stain which shoudl have some variation with the wood graining. People complaining about the color on multiple shipments aren't going to get it resolved.

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Poorly maid! Poor Customer Service! I would never recommend these cabinets to anyone for any reason. Save youself the time and money and purchase elswhere.

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Cabinets were well made and not damaged. A few doors had to be replaced and they were replaced without any issues. Quality was very good. Customer service was very helpfull. Ordered through Consumers Kitchen and Bath . Would buy this brand again. I think for what you pay the quality is great.

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Ordered my fourth kitchen this months for my rental units. Fourth kitchen undamaged, no issues whatsoever. Seems their move from Ohio to Michigan is a big plus.

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the company is so poorly run, the work quality is very poor, customer service in NON exisitent. we got our cabinets from Consumer Kitchen and Bath, they deserve the poor service and quality also. stay away !! Everyeone passes the buck , once you pay them ahead and its not their problem anymore. Consumer Kitchen and Bath takes no resposibility for the poor quality of cabinets" KraftMaid is a huge company and they dont do anything about it " according to manager.
Customer service at Kraftmaid is useless , generic response...
blaaa blaaa blaaaa.
spending 35K on cabinets would expect better quality and service, no such luck here....

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As a top designer for over 25 years I ordered $40,000.00 worth of Kitchenmaid cabinets through Lowe's Hixison ( Chattanooga, Tn. ). My customers order was received with all glazed cabinets discolored, cabintes were warped, chipped etc. Kraftmaid sent their local rep Mark Brumfield to deal with the problem: he was rude, unprofessional, stalled, and refused to provide the customer service to the customer. Instead of Kraftmaid promising the customer they would replace all the cabinets to match color approved sample the rep and comapany remain silent and have not dealt with problem.

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I'm a kitchen contractor and have been dealing Kratmaid for years.
I have never had a nightmare kitchen from them.Yes there are always a bad cabinet or doors that don't match but they do replace them for you. In fact any one having a problem with Kraftmaid...there higher up people will handle the problem. I can safely say that whom ever had a serious problem kraftmaid would stand behind their product.

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Most cabinets damaged, takes weeks to receive replacement. Did not receive all at once but rather piecemeal. Did not receive what we expected and had to haggle and pay more to get what we originally ordered. Not the slightest interest or concern from Kraftmaid or Lowes. We are without a kitchen, and have no idea when this situation will end. Find another manufacturer!

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0 out of 1 people found this review helpful.

Bought a whole kitchen remodel for $25,000 from Home Depot. Solid maple with a Cream paint finish. Kraftmaid quality was completely absent. Dings in most of the doors. Unpainted bottoms on the upper cabinets and paint so thin on the molding you could see the wood grain. Kraftmaid rep replaced doors but 70% of those also had dings. The solution for the unpainted areas was to send me a can of spray paint for me to do it!!! Beware...Beware

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1 out of 1 people found this review helpful.

In 2007 I purchased a whole kitchen full of KraftMaid cabinets. They came in large cartons. A young man came to my home and very thoroughly checked all of them. They were installed by Home Depot.
I am very happy with them. In fact, this year I purchased cabinets for my bathroom: a vanity and 2 wall cabinets, one of which I use as a medicine chest and the other for other bathroom necessities. I am very happy with them and would advise anyone to purchase from this company.

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1 out of 1 people found this review helpful.

This is unbelieveable. These cabinets do not match. I ordered white with glazing. The sales person didn't order the right amount of cabinets. When they sent the additional cabinets they didn't match .They have sent some cabinets 3 or 4 times. I think they try to wear you down. I can't stand to order again but they cost 19,000.00 and i am extremely upset. Lost my job this year and can't afford to pay for cabinets that aren't right. Home Depot isn't any help. I have talked to 9 different people. Don't buy Kraftmaid cabinets.and don't buy from Home Depot.

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0 out of 1 people found this review helpful.

First we received a damaged cabinet (1 of 2). Then the replacement - which looked completely different from the other. We understand wood stain and grains but this was beyond normal. Customer service blew us off. Also, new cabinet was damaged along back edges. Good thing it was on the wall side. I will never buy Kraft Maid again.

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0 out of 1 people found this review helpful.

I recieved a damaged cabinet and a wrong cabinet. Kraftmaid customer service can and will not stand behind their product. I even talked to customer service manager. All they care about is getting the money and then leave you high and dry. They offer no help at all. They also have no control or influence over thier retailers.

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0 out of 1 people found this review helpful.

We went to the Kraftmaid Saturday Warehouse sale in search of a cabinet for our bathroom. You have to get there early if you are in search of something specific. We arrived a little late because we only needed one cabinet. It was overwhelming to walk into the warehouse. There were full kithen cabinet sets to single cabinets to trim pieces to even huge sheets of plywood. We found the perfect cabnet at a really great price. The color, drawer layout, and size were exacly what we were looking for. The check out process was long and if you are looking for alot of matching cabnets it may be a harder find. I do reccomend this place!

PROS: huge variety of everything, prices are really low!
CONS: check out process was long

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1 out of 1 people found this review helpful.

If I explained it all, it would be a novel! To cut a long story short, I am on order #4 with an entire kitchen of cabinets and they all arrived damaged (again!). The company has agreed to take them all back and give me my money back and I am replacing them with Thomasville Cabinetry.

Home Depot is where I placed my order for the Kraftmaid Cabinets. They have been great. But the Kraftmaid rep is not very good at his job.

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1 out of 1 people found this review helpful.