International Bicycle Center

★★★☆☆

About International Bicycle Center

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  • Bicycles
  • Bicycle Dealers
  • Bicycle Repair

Sports & Recreation

Sports & Recreation
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Avoid! A bunch of unpleasantly smug a*holes who are also terrible at fixing bikes.

Needed to readjust the derailleurs after installing new chain, chainring, and cassette and wanted a professional to do it so that it's done right. I also needed to remove another link from the chain and I didn't have another pin to reattach it (chain came with only one reattachment pin).

Let's start with how they messed up the chain. So I come to just ask for an extra pin but then I think maybe it's better to just let them do it. They say it's only $10 so I think, why not. Bad decision! The guy tells me I'm wrong and that he needs to take two links out. When he's reattaching it I ask him if he needs the pin he just gave me but he just reuses the pin he pops out. I say, oh I didn't know you can reuse it like that, and he replies, I can but you can't. Right... fine, whatever, I ignore that. Then turns out he was totally wrong, it's way too short and he needs to put another link back in to bring it to the length I originally said it should be. Ok so he does his stupid trick with the pins again but he messes it up and needs the extra pin after all. He also breaks the chain not at the same spot where he attaches it so he's just messing up more and more pins all over the place. He totally compromised the strength of my nice new Ultegra chain. And I paid him to ruin it! Don't repeat my mistake!

Ok. Now it's time to adjust the derailleur which is what I really wanted their help with. At most good local bike shops, they'll usually do that for free because it takes them under 5 mins (if they do it right... read on). They tell me $12, but I figured that's ok since they are giving me a service so I'm willing to pay. He adjusts it, meanwhile giving me a lecture on how it's done and being very smug and snappy. He then hands it back, saying, it's as good as it's gonna get. What does that mean?? Did he adjust it correctly?? I ask if it's good and he says he didn't say it wasn't... Ok... I take it out to test ride it and it's terrible. It's making awful noises (bad derailleur angle). I go back and point it out to him that it's done wrong. He adjusts it again, without apologizing. I test it again, now the chain is rubbing against the front derailleur. I bring it back. Now he's already busy with another customer so another person readjusts it. Again, wrong: it's rubbing when in another gear. I go back again showing him how he did it wrong and then readjusts it again and then it's finally ok. (To the credit of the second guy, he wasn't as much of an a*hole, but I still had to show him he adjusted it wrong and it took him forever on the final adjustment.)

Basically, I did their job for them checking that it's right. I went there and paid them to get a professional adjustment and not only got a terrible one but I had to do all the work of double checking their bad adjustments. They also ruined my chain for a price. At no point did they apologize or recognize that they did it wrong and that it's not my job to check their bad adjustments. Instead they gave me snappy comments and a conceited attitude. And this wasn't limited to one of the employees; the other one wasn't quite a master of his trade either.

I learned from my mistake and I will not be coming back, ever. I can only hope that my bad experience was not for nothing and that readers will also learn from my mistake of letting these a*holes handle my bike. Avoid this place like the plague. Don't let them touch your bike. They'll ruin it... but not without asking for your money first! Outrageous!

1
★☆☆☆☆

Avoid! A bunch of unpleasantly smug a*holes who are also terrible at fixing bikes.

Needed to readjust the derailleurs after installing new chain, chainring, and cassette and wanted a professional to do it so that it's done right. I also needed to remove another link from the chain and I didn't have another pin to reattach it (chain came with only one reattachment pin).

Let's start with how they messed up the chain. So I come to just ask for an extra pin but then I think maybe it's better to just let them do it. They say it's only $10 so I think, why not. Bad decision! The guy tells me I'm wrong and that he needs to take two links out. When he's reattaching it I ask him if he needs the pin he just gave me but he just reuses the pin he pops out. I say, oh I didn't know you can reuse it like that, and he replies, I can but you can't. Right... fine, whatever, I ignore that. Then turns out he was totally wrong, it's way too short and he needs to put another link back in to bring it to the length I originally said it should be. Ok so he does his stupid trick with the pins again but he messes it up and needs the extra pin after all. He also breaks the chain not at the same spot where he attaches it so he's just messing up more and more pins all over the place. He totally compromised the strength of my nice new Ultegra chain. And I paid him to ruin it! Don't repeat my mistake!

Ok. Now it's time to adjust the derailleur which is what I really wanted their help with. At most good local bike shops, they'll usually do that for free because it takes them under 5 mins (if they do it right... read on). They tell me $12, but I figured that's ok since they are giving me a service so I'm willing to pay. He adjusts it, meanwhile giving me a lecture on how it's done and being very smug and snappy. He then hands it back, saying, it's as good as it's gonna get. What does that mean?? Did he adjust it correctly?? I ask if it's good and he says he didn't say it wasn't... Ok... I take it out to test ride it and it's terrible. It's making awful noises (bad derailleur angle). I go back and point it out to him that it's done wrong. He adjusts it again, without apologizing. I test it again, now the chain is rubbing against the front derailleur. I bring it back. Now he's already busy with another customer so another person readjusts it. Again, wrong: it's rubbing when in another gear. I go back again showing him how he did it wrong and then readjusts it again and then it's finally ok. (To the credit of the second guy, he wasn't as much of an a*hole, but I still had to show him he adjusted it wrong and it took him forever on the final adjustment.)

Basically, I did their job for them checking that it's right. I went there and paid them to get a professional adjustment and not only got a terrible one but I had to do all the work of double checking their bad adjustments. They also ruined my chain for a price. At no point did they apologize or recognize that they did it wrong and that it's not my job to check their bad adjustments. Instead they gave me snappy comments and a conceited attitude. And this wasn't limited to one of the employees; the other one wasn't quite a master of his trade either.

I learned from my mistake and I will not be coming back, ever. I can only hope that my bad experience was not for nothing and that readers will also learn from my mistake of letting these a*holes handle my bike. Avoid this place like the plague. Don't let them touch your bike. They'll ruin it... but not without asking for your money first! Outrageous!

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This place is absolutely terrible. I brought my bike in to simply get a new tube that I was going to install, and made it totally clear to the clerk that i was going to install it myself, at my own house. In the time it took him to get the damn tube, he asked me like 5 times if he could put it on. which would be a GREAT thing if he didn't screw me with the service charge. i even responded with 'nah, i don't have that much money on me, and i was going to do it myself'. instead of a simple 'oh ok', i just kept getting bothered about it by him.

so after myself AND my friend were reminding him that we wanted to do it ourselves, he finally bothered us enough that after talking to my friend since the clerk was seeming to both annoy us about that constantly yet ignore what we were saying, we figured there was going to be a minimal to no service charge, since we drilled it in our head that he wanted to put it on.

So after he puts the tube on, and mentions nothing about the price (which i was asking about beforehand, and he ignored me....again. i didn't really want to scream at him to ask how much a bike tube is), he tells me it's almost 20 dollars. to change a tube. THAT I WAS GOING TO DO MYSELF. i paid the service fee, totally angry at the service, and how i was generally treated.... regardless, i leave, and not more than 5 BLOCKS AWAY. LITERALLY 5 BLOCKS AWAY THE SAME TUBE BLOWS OUT. NOT EVEN WITHIN 10 MINUTES. 10 MINUTES FOR A BLOWOUT, EVEN THOUGH I TOOK IT TO THE MOST 'PROFESSIONAL BIKE SHOP AROUND'.

Long story short, never go here. I don't care if they have the best everything. I'll ride the extra 5 or 6 blocks to bicycle bill's so i don't get talked down to and screwed out of my money every time i want a bike tube replaced.

the next day i went back in to get the tube replaced....again (which didn't even work, i ended up getting it fixed at bill's, and it actually stayed for more than a day this time), and spoke to the 'manager'. the manager asked me what happened, so i told him how i got stuck with the service fee when i said i was going to do it myself, and wasn't happy at all about it, especially since it was almost an extra 10 bucks for something i can do with my eyes closed. the manager asked me to describe the guy, so i did. he found him, put me right in front of him, and said 'here he is, go talk to him'. the entire time i got the death-look from him, and an even heightened sense of 'douche-bag-dom'

If you ever go there, look for the guy that looks like dennis reynolds from it's always sunny in Philadelphia. that's the guy (just for your warning).

Hell, you don't even have to go to bicycle bill's (even though its my favorite shop). just go anywhere BUT this shop. Lance freaking Armstrong could work there, and give out free clinics to make your bike the best it could possibly be, and it would still never be "good".

1
★☆☆☆☆

This place is absolutely terrible. I brought my bike in to simply get a new tube that I was going to install, and made it totally clear to the clerk that i was going to install it myself, at my own house. In the time it took him to get the damn tube, he asked me like 5 times if he could put it on. which would be a GREAT thing if he didn't screw me with the service charge. i even responded with 'nah, i don't have that much money on me, and i was going to do it myself'. instead of a simple 'oh ok', i just kept getting bothered about it by him.

so after myself AND my friend were reminding him that we wanted to do it ourselves, he finally bothered us enough that after talking to my friend since the clerk was seeming to both annoy us about that constantly yet ignore what we were saying, we figured there was going to be a minimal to no service charge, since we drilled it in our head that he wanted to put it on.

So after he puts the tube on, and mentions nothing about the price (which i was asking about beforehand, and he ignored me....again. i didn't really want to scream at him to ask how much a bike tube is), he tells me it's almost 20 dollars. to change a tube. THAT I WAS GOING TO DO MYSELF. i paid the service fee, totally angry at the service, and how i was generally treated.... regardless, i leave, and not more than 5 BLOCKS AWAY. LITERALLY 5 BLOCKS AWAY THE SAME TUBE BLOWS OUT. NOT EVEN WITHIN 10 MINUTES. 10 MINUTES FOR A BLOWOUT, EVEN THOUGH I TOOK IT TO THE MOST 'PROFESSIONAL BIKE SHOP AROUND'.

Long story short, never go here. I don't care if they have the best everything. I'll ride the extra 5 or 6 blocks to bicycle bill's so i don't get talked down to and screwed out of my money every time i want a bike tube replaced.

the next day i went back in to get the tube replaced....again (which didn't even work, i ended up getting it fixed at bill's, and it actually stayed for more than a day this time), and spoke to the 'manager'. the manager asked me what happened, so i told him how i got stuck with the service fee when i said i was going to do it myself, and wasn't happy at all about it, especially since it was almost an extra 10 bucks for something i can do with my eyes closed. the manager asked me to describe the guy, so i did. he found him, put me right in front of him, and said 'here he is, go talk to him'. the entire time i got the death-look from him, and an even heightened sense of 'douche-bag-dom'

If you ever go there, look for the guy that looks like dennis reynolds from it's always sunny in Philadelphia. that's the guy (just for your warning).

Hell, you don't even have to go to bicycle bill's (even though its my favorite shop). just go anywhere BUT this shop. Lance freaking Armstrong could work there, and give out free clinics to make your bike the best it could possibly be, and it would still never be "good".

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I was just in to have my rear wheel adjusted - a minor job but an odd hub I don't have the tools for. They did a fine job, were friendly and charged fairly for the work when I picked it up later that afternoon.
This was my first experience, but it was positive. The first person I talked to on the phone was a tad grumpy sounding (and I think I spotted that guy when I went in), but the staff and mechanics were all friendly and helpful.
I'll definitely go back again.

4
★★★★☆

I was just in to have my rear wheel adjusted - a minor job but an odd hub I don't have the tools for. They did a fine job, were friendly and charged fairly for the work when I picked it up later that afternoon.
This was my first experience, but it was positive. The first person I talked to on the phone was a tad grumpy sounding (and I think I spotted that guy when I went in), but the staff and mechanics were all friendly and helpful.
I'll definitely go back again.

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0 out of 1 people found this review helpful.

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Most knowledgeable and passionate staff i've seen in boston. Service is always top notch. Is it more expensive? i don't know, nor do i care. You get what you pay for. Full service, one stop shopping, with great people.

been riding & racing in the area for 4 years and come here for everything. been to every shop in 30 sq miles. nothing beats them.

PROS: Service, Selection
CONS:

5
★★★★★

Most knowledgeable and passionate staff i've seen in boston. Service is always top notch. Is it more expensive? i don't know, nor do i care. You get what you pay for. Full service, one stop shopping, with great people.

been riding & racing in the area for 4 years and come here for everything. been to every shop in 30 sq miles. nothing beats them.

PROS: Service, Selection
CONS:

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0 out of 1 people found this review helpful.

.

This place is not a very good place to go for your biking needs. I felt like I was more knowledgeable about bike mechanics and cost than the staff. They also seemed to be very short with customers. I would call this one of the snobbiest bike shops around, with no right to be. If you need anything repaired I would suggest going to Bicycle Bills which is just a couple blocks away. The tubes are even more expensive at this place than any other I've been to. Thumbs down from me.

2
★★☆☆☆

This place is not a very good place to go for your biking needs. I felt like I was more knowledgeable about bike mechanics and cost than the staff. They also seemed to be very short with customers. I would call this one of the snobbiest bike shops around, with no right to be. If you need anything repaired I would suggest going to Bicycle Bills which is just a couple blocks away. The tubes are even more expensive at this place than any other I've been to. Thumbs down from me.

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1 out of 1 people found this review helpful.

 

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