Legacy OB/GYN

★★★★☆

About Legacy OB/GYN

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  • Ob-Gyn

Health & Medical

Health & Medical
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PROS: The doctors are great. My husband really likes T. Cloward because she always includes him in the conversation, and talks to him, as well as me. She is really nice, and smart. The office is clean.
CONS: The doctors are part of a group, so unless you delivery during business hours, or the one night a week your doc is on call, chances are another doc will deliver the baby.
Waiting times are ridiculous- anywhere from 30minutes- 75 minutes to see the physician. The last two times I waited over an hour to see the physician, and that was difficulty with a toddler to entertain.

4
★★★★☆

PROS: The doctors are great. My husband really likes T. Cloward because she always includes him in the conversation, and talks to him, as well as me. She is really nice, and smart. The office is clean.
CONS: The doctors are part of a group, so unless you delivery during business hours, or the one night a week your doc is on call, chances are another doc will deliver the baby.
Waiting times are ridiculous- anywhere from 30minutes- 75 minutes to see the physician. The last two times I waited over an hour to see the physician, and that was difficulty with a toddler to entertain.

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I was one of the first patients in Utah to have Dr Cloward. I was just pregnant and she had just been located here. I wanted a female dr and she was right down the street so I went with her. The office is clean, the nurses are great but the receptionists and the waiting time is ridiculous. Regarding Dr Cloward she is a great Dr. She is very intelligent and knows what she's doing. She has 4 or 5 kids so she's been there. I had some complications at birth but she did an excellent job. I do understand that the receptionist can be a hit and miss. There are 2 of them that need a new job. I can also see how some personalitys may not blend right away Dr Cloward because she may be hard to read at some times. I felt a little awkward at times but it was my first pregnancy, ( I used her for my second as well but she did not reliever because I moved at 8 months I will use her again when I return to Utah and have more kids). Sometimes it seems she can be out of touch but i think its a persoanlity thing, shes great, nice, willin to answer questions etc but she isnt the baby u kind of Dr and that okay with me. Some ladies may want more attention or caudling and she doesnt seem to very in to that. Legacy is very concerned with patient satisfaction each time after a visit they asked for a survey I was honest and sometimes it was not a great review and by the next visit I know they had been working on the issue. I also met some of the males Dr and I was comfortable with them. I hope they have made improvements on the receptionist end but as for the nurses I loved them and Dr Cloward is my girl.(Dr) I should add that if u chose to go with any dr in the legacy group you have your main dr but can be seen and delivered by any of them. That's why dr Cloward may seem to be away. It's great for dr because they can be Dr's and spouses etc at the same time. Just know going into it that she may be your dr and you see her at visits but you can see the other ones and have another reliever if its not her on call day.

4
★★★★☆

I was one of the first patients in Utah to have Dr Cloward. I was just pregnant and she had just been located here. I wanted a female dr and she was right down the street so I went with her. The office is clean, the nurses are great but the receptionists and the waiting time is ridiculous. Regarding Dr Cloward she is a great Dr. She is very intelligent and knows what she's doing. She has 4 or 5 kids so she's been there. I had some complications at birth but she did an excellent job. I do understand that the receptionist can be a hit and miss. There are 2 of them that need a new job. I can also see how some personalitys may not blend right away Dr Cloward because she may be hard to read at some times. I felt a little awkward at times but it was my first pregnancy, ( I used her for my second as well but she did not reliever because I moved at 8 months I will use her again when I return to Utah and have more kids). Sometimes it seems she can be out of touch but i think its a persoanlity thing, shes great, nice, willin to answer questions etc but she isnt the baby u kind of Dr and that okay with me. Some ladies may want more attention or caudling and she doesnt seem to very in to that. Legacy is very concerned with patient satisfaction each time after a visit they asked for a survey I was honest and sometimes it was not a great review and by the next visit I know they had been working on the issue. I also met some of the males Dr and I was comfortable with them. I hope they have made improvements on the receptionist end but as for the nurses I loved them and Dr Cloward is my girl.(Dr) I should add that if u chose to go with any dr in the legacy group you have your main dr but can be seen and delivered by any of them. That's why dr Cloward may seem to be away. It's great for dr because they can be Dr's and spouses etc at the same time. Just know going into it that she may be your dr and you see her at visits but you can see the other ones and have another reliever if its not her on call day.

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Alright, this is going to be a very bad review. When I got pregnant, I wanted to go with a female doctor so I chose Dr. Cloward, adn As I have been told that American Forks Hospital is the best one, I decided to stick with Legacy. From the beginning my husnad and I knew we wanted the most natual labour you could ever get. My pregnancy was very easy. My impression of Dr. Cloward is alright. I am not supre fascinated by her adn cant tell bad about her simply b/c every time when we came to the apt she would ask if we had questions,a nd if we didint off she went. When my legs started to swell I decied to call the office and see if I could be seen. It was friday July 4th wkend 430pm. I asked them if I could be seen b/c I am very hot and out of breath and my legs super huge. They said I had to go the hospital so they would check me b/c of blah-blah blah.I tol them I had student insurance and cannot afford to go the hospita to be checked and rather be seen either by dr or nurse. Then the resceptionist went into explainign ti me how the insurance works and told that there is deductible and everything after that insurance pays which was not the case with my insurance b/c i had a student health insurance from BYU. Receptionist would still instist that HER insurance had the deeductibel and I should nto worry abt cost and just go the hospital I said-that is too expensive for me. I felt very stupid and humilated b/c she not only had a better insurance than me but her thinking I didnt know ho MY insurance works. Tnen I told her i wouldn go the hospital anyway but asked how they dtermine when my condition is dangeours so went into explaining me and told me that they look at the blood pressure. So i said ok can u tell me what was my avg blood pressure (note I knew my blood pressure b/c at every visit Id ask them what it was) and teh recpetionist said she didint know she would have to look it uo in tecoputer and so on and on. I was in shock that she couldnt ask nurse to look it up for me so That I could chack my current blood pressure against my avg. She was to anxoius to be done and start her July 4th wkend. AT THAT TIME I KNEW I WANTED TO CHNAGE THE PRATICE but I chickened out b/c it was only 2wks from my due date. I hope this recpetionist will read thi post and realizie how unporfessional she was, not just plain stupid!

1
★☆☆☆☆

Alright, this is going to be a very bad review. When I got pregnant, I wanted to go with a female doctor so I chose Dr. Cloward, adn As I have been told that American Forks Hospital is the best one, I decided to stick with Legacy. From the beginning my husnad and I knew we wanted the most natual labour you could ever get. My pregnancy was very easy. My impression of Dr. Cloward is alright. I am not supre fascinated by her adn cant tell bad about her simply b/c every time when we came to the apt she would ask if we had questions,a nd if we didint off she went. When my legs started to swell I decied to call the office and see if I could be seen. It was friday July 4th wkend 430pm. I asked them if I could be seen b/c I am very hot and out of breath and my legs super huge. They said I had to go the hospital so they would check me b/c of blah-blah blah.I tol them I had student insurance and cannot afford to go the hospita to be checked and rather be seen either by dr or nurse. Then the resceptionist went into explainign ti me how the insurance works and told that there is deductible and everything after that insurance pays which was not the case with my insurance b/c i had a student health insurance from BYU. Receptionist would still instist that HER insurance had the deeductibel and I should nto worry abt cost and just go the hospital I said-that is too expensive for me. I felt very stupid and humilated b/c she not only had a better insurance than me but her thinking I didnt know ho MY insurance works. Tnen I told her i wouldn go the hospital anyway but asked how they dtermine when my condition is dangeours so went into explaining me and told me that they look at the blood pressure. So i said ok can u tell me what was my avg blood pressure (note I knew my blood pressure b/c at every visit Id ask them what it was) and teh recpetionist said she didint know she would have to look it uo in tecoputer and so on and on. I was in shock that she couldnt ask nurse to look it up for me so That I could chack my current blood pressure against my avg. She was to anxoius to be done and start her July 4th wkend. AT THAT TIME I KNEW I WANTED TO CHNAGE THE PRATICE but I chickened out b/c it was only 2wks from my due date. I hope this recpetionist will read thi post and realizie how unporfessional she was, not just plain stupid!

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I'm 39 weeks pregnant with my first baby and Dr. Cloward is awesome! Yes, the lady who used to do the scheduling wasn't exactly customer service oriented but they have a new lady and she's great. I would rather have an awesome Dr and rude receptionist than an awesome receptionist and rude Dr but that's just me. The MA is super friendly, the nurses always call me right back and they are not condescending at all (trust me, this is my first baby, I call them all the time). Dr. Cloward always spends the time that I need and I don't feel rushed. I think people who have had a bad experience are isolated incidences and they probably would've had a bad experience with any Dr.

5
★★★★★

I'm 39 weeks pregnant with my first baby and Dr. Cloward is awesome! Yes, the lady who used to do the scheduling wasn't exactly customer service oriented but they have a new lady and she's great. I would rather have an awesome Dr and rude receptionist than an awesome receptionist and rude Dr but that's just me. The MA is super friendly, the nurses always call me right back and they are not condescending at all (trust me, this is my first baby, I call them all the time). Dr. Cloward always spends the time that I need and I don't feel rushed. I think people who have had a bad experience are isolated incidences and they probably would've had a bad experience with any Dr.

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1 out of 1 people found this review helpful.

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Beware of the poor business practices and worst staff I've ever seen, they will make the whole experience bad. I agree 100% with the above comments on poor staff, scheduling, and billing; Not the kind of run around and unfriendliness you want to receive while pregnant

1
★☆☆☆☆

Beware of the poor business practices and worst staff I've ever seen, they will make the whole experience bad. I agree 100% with the above comments on poor staff, scheduling, and billing; Not the kind of run around and unfriendliness you want to receive while pregnant

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0 out of 2 people found this review helpful.

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The actual Dr. Watabe was good but his whole stuff makes the big picture not worth it. Its one of those offices you go and you are waiting to talk with the receptionist and they ignore you because they are busy on a personal phone call or busy talking personal stuff with the nurse. The billing lady is the most rude person I've ever encounter. If you are willing to put up with really bad staff and billing persons then it could be worth it but I wouldn't recommend it.

2
★★☆☆☆

The actual Dr. Watabe was good but his whole stuff makes the big picture not worth it. Its one of those offices you go and you are waiting to talk with the receptionist and they ignore you because they are busy on a personal phone call or busy talking personal stuff with the nurse. The billing lady is the most rude person I've ever encounter. If you are willing to put up with really bad staff and billing persons then it could be worth it but I wouldn't recommend it.

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0 out of 1 people found this review helpful.

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Legacy OB is the BEST office in Utah County. Their office is clean, their staff is helpful and efficient, and the Doctors are AMAZING! I would never go anywhere else. I've had Dr. Lawrence, Smith and Jones help me at different times and they are all awesome!

5
★★★★★

Legacy OB is the BEST office in Utah County. Their office is clean, their staff is helpful and efficient, and the Doctors are AMAZING! I would never go anywhere else. I've had Dr. Lawrence, Smith and Jones help me at different times and they are all awesome!

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1 out of 1 people found this review helpful.

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I too, am a former patient of Dr. Smith. I was incredibly sad to see her go. I am not pregnant, so I have not been to an OB in a while. I had severe abdominal pain a few weeks ago, so I called Legacy. Dr. Cloward was terrific, she agreed to see me over her lunch break. She made me feel at ease and didn't rush me at all.. Best of all, I'm now pain free. I couldn't be more pleased with the experience.

5
★★★★★

I too, am a former patient of Dr. Smith. I was incredibly sad to see her go. I am not pregnant, so I have not been to an OB in a while. I had severe abdominal pain a few weeks ago, so I called Legacy. Dr. Cloward was terrific, she agreed to see me over her lunch break. She made me feel at ease and didn't rush me at all.. Best of all, I'm now pain free. I couldn't be more pleased with the experience.

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Dr Cloward is awesome!!! I have never received bad treatment at all from any of the staff. They have always treated me with kindness and respect. They answer my questions and concerns and have been very professional in every way!! Thank you Legacy for being there for me and my baby!!!!

5
★★★★★

Dr Cloward is awesome!!! I have never received bad treatment at all from any of the staff. They have always treated me with kindness and respect. They answer my questions and concerns and have been very professional in every way!! Thank you Legacy for being there for me and my baby!!!!

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1 out of 1 people found this review helpful.

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I generally don't write reviews, but felt compelled to do so. Dr. Cloward was amazing. Her staff took great care of me. I had diffuculty getting pregnant and Dr. Cloward was completely understanding and compassionate. She stated that she had also had difficulty conceiving with all four of her children. It was great to talk to her as someone who understood, instead of just another doctor. She was GREAT!!!! I would recommend her a million times over.

5
★★★★★

I generally don't write reviews, but felt compelled to do so. Dr. Cloward was amazing. Her staff took great care of me. I had diffuculty getting pregnant and Dr. Cloward was completely understanding and compassionate. She stated that she had also had difficulty conceiving with all four of her children. It was great to talk to her as someone who understood, instead of just another doctor. She was GREAT!!!! I would recommend her a million times over.

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Can't help but want you all to know I am also affected by the "bad news" regarding Dr. Cloward. BEWARE!!! Thank goodness I decided to cancel my appointment. Her office staff is every bit as much a nightmare as her. I called to schedule an appointment with Tennille Cloward and received less-than-dignified service by her scheduling secretary. When I asked for directions as I have not been into the Legacy OB/GYN clinic since 2004 she told me they were North of the Hospital. I replied, "Oh, you have moved then?" and she told me they have always been in the "new location." I mentioned that when I was last in they were just inside the American Fork Hospital, then onto the left of the inside of the entrance doors. She laughed at me and then said they have NEVER been inside the hospital. I did respond again that was where I was seen and she cut me off and said "Thank You....we'll see you December 8th." If you can't even feel validated by the staff, why in the world would you want to go in to see the doctor? When I got off the phone I looked up these reviews left from patient's of Dr. Cloward, then decided I better call and cancel and take myself to a better doctor. Thank you to all for the courage in sharing your experiences. I have done the same in hopes of helping anyone who might want to see Dr. Cloward (or call her staff) in the future. BAD EXPERIENCE!

1
★☆☆☆☆

Can't help but want you all to know I am also affected by the "bad news" regarding Dr. Cloward. BEWARE!!! Thank goodness I decided to cancel my appointment. Her office staff is every bit as much a nightmare as her. I called to schedule an appointment with Tennille Cloward and received less-than-dignified service by her scheduling secretary. When I asked for directions as I have not been into the Legacy OB/GYN clinic since 2004 she told me they were North of the Hospital. I replied, "Oh, you have moved then?" and she told me they have always been in the "new location." I mentioned that when I was last in they were just inside the American Fork Hospital, then onto the left of the inside of the entrance doors. She laughed at me and then said they have NEVER been inside the hospital. I did respond again that was where I was seen and she cut me off and said "Thank You....we'll see you December 8th." If you can't even feel validated by the staff, why in the world would you want to go in to see the doctor? When I got off the phone I looked up these reviews left from patient's of Dr. Cloward, then decided I better call and cancel and take myself to a better doctor. Thank you to all for the courage in sharing your experiences. I have done the same in hopes of helping anyone who might want to see Dr. Cloward (or call her staff) in the future. BAD EXPERIENCE!

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0 out of 5 people found this review helpful.

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I agree with the last comment. My wife is having a high risk pregnancy and this Dr. Cloward is out of the office all of the. The nurses think that she is not in any danger nor is the baby, but that is from what we tell them over the phone. The do not ask my wife to come into the office so they can check her out. Myself being a car mechanic knows it is very difficult to diagnose a engine problem over the phone, and get a good result, so how in the hell can a NURSE tell my wife that she is in good helth over the phone. I would not recommend being a patient of Dr. Cloward, as for the rest of the doctors at Legacy they may be good, but we have had no experience with them as they will not allow us to switch doctors in the same practice.

1
★☆☆☆☆

I agree with the last comment. My wife is having a high risk pregnancy and this Dr. Cloward is out of the office all of the. The nurses think that she is not in any danger nor is the baby, but that is from what we tell them over the phone. The do not ask my wife to come into the office so they can check her out. Myself being a car mechanic knows it is very difficult to diagnose a engine problem over the phone, and get a good result, so how in the hell can a NURSE tell my wife that she is in good helth over the phone. I would not recommend being a patient of Dr. Cloward, as for the rest of the doctors at Legacy they may be good, but we have had no experience with them as they will not allow us to switch doctors in the same practice.

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1 out of 5 people found this review helpful.

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Dr. Smith who was my doctor chose to leave and switch to another practice in Salt Lake and her replacement has been a nightmare. I am 38 weeks and need to be seen every week but she literally has been gone every other week. I asked to change doctors and they said no switching between docs in the same practice. This didn't make sense to me because I never chose this Dr. Cloward she was just some inadequate replacement.
So now at the end of my pregnancy I eighter have to stay with an auful doctor or they said I would have to find someone in another office.

1
★☆☆☆☆

Dr. Smith who was my doctor chose to leave and switch to another practice in Salt Lake and her replacement has been a nightmare. I am 38 weeks and need to be seen every week but she literally has been gone every other week. I asked to change doctors and they said no switching between docs in the same practice. This didn't make sense to me because I never chose this Dr. Cloward she was just some inadequate replacement.
So now at the end of my pregnancy I eighter have to stay with an auful doctor or they said I would have to find someone in another office.

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1 out of 4 people found this review helpful.

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LOVE it! I have delivered 2 of my 4 children here and have now switched back to them. The only reason I didn't go there with my last was because my insurance changed. They were really awesome. The tried to support all the things I wanted, listened to me and really made my experience a good one.

5
★★★★★

LOVE it! I have delivered 2 of my 4 children here and have now switched back to them. The only reason I didn't go there with my last was because my insurance changed. They were really awesome. The tried to support all the things I wanted, listened to me and really made my experience a good one.

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3 out of 3 people found this review helpful.

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I am pregnant with my 3rd child and have seen Dr. Jones with all three of my pregnancies. He delivered my daughter in 2003 and my son in 2005. I am excited to be pregnant again and hope that all works out so he'll deliver my baby in September. Dr. Jones and his nurses are very nice and personable. I have enjoyed going to Legacy OB/GYN. I have not met one person who goes to this practice that hasn't liked the doctors who work there.

5
★★★★★

I am pregnant with my 3rd child and have seen Dr. Jones with all three of my pregnancies. He delivered my daughter in 2003 and my son in 2005. I am excited to be pregnant again and hope that all works out so he'll deliver my baby in September. Dr. Jones and his nurses are very nice and personable. I have enjoyed going to Legacy OB/GYN. I have not met one person who goes to this practice that hasn't liked the doctors who work there.

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3 out of 3 people found this review helpful.

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I love Legacy OBGYN. I wouldn't go anywhere else. They have a beautiful new office, it is always clean and even has a small enclosed play room for the kids. Most of the time I haven't had to wait much, I have almost always been seen very close to my appointment time. The staff is great--all very friendly and welcoming. You can't help but feel welcome. I have seen Dr. Lawrence and she has delivered my babies. I had a set of twins that were five weeks early and then a little girl. Both deliveries were by c-section and she did a great job. Dr. Jones helped on the first, and Dr. Watabe helped on the second. Even with the limited interaction that I had with them, they seemed like great doctors. I actually can't complain about anything-I really do like this practice. If you can get in to one of these doctors, I can't imagine that you wouldn't like it!

5
★★★★★

I love Legacy OBGYN. I wouldn't go anywhere else. They have a beautiful new office, it is always clean and even has a small enclosed play room for the kids. Most of the time I haven't had to wait much, I have almost always been seen very close to my appointment time. The staff is great--all very friendly and welcoming. You can't help but feel welcome. I have seen Dr. Lawrence and she has delivered my babies. I had a set of twins that were five weeks early and then a little girl. Both deliveries were by c-section and she did a great job. Dr. Jones helped on the first, and Dr. Watabe helped on the second. Even with the limited interaction that I had with them, they seemed like great doctors. I actually can't complain about anything-I really do like this practice. If you can get in to one of these doctors, I can't imagine that you wouldn't like it!

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2 out of 2 people found this review helpful.

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I love both Dr. Jones and Dr. Lawrence at Legacy OB/GYN. Dr. Jones is totally laid back and helps you feel at ease. Dr. Lawrence delivered my baby via emergency c-section and was also fabulous! I can't say enough great things about both of them!!!

5
★★★★★

I love both Dr. Jones and Dr. Lawrence at Legacy OB/GYN. Dr. Jones is totally laid back and helps you feel at ease. Dr. Lawrence delivered my baby via emergency c-section and was also fabulous! I can't say enough great things about both of them!!!

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2 out of 2 people found this review helpful.

 

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