John Hine Pontiac-Mazda-Dodge

My wife and I recently purchased a Mazda 5 from a dealership in Chula Vista, but decided to take it to John Hine Pontaic/Mazda/Dodge for service since it was a lot closer to where we lived. I always hate taking the car to get serviced, afraid of being overcharged for something I don't need, but I had quite a different experience at the John Hine Service Department. We had not owned a new car in a long time, and I learned growing up that you needed to change your oil ever 3,000 miles. Well, I was pleased to hear that because of technological advances in car manufacturing newer cars only need an oil change every 5,000 miles or so, not every 3,000 like before. I was shocked at the honesty of the Service Adviser for they could have just taken my money and let me continue my ignorance. Thank you John Hine for teaching your employees that honesty and integrity are still two of the most important business practices, and that "It is not the sale you make today that is important, but it is the repeat sales you garner from loyal customers that make your business thrive."Jeremy, Santee

i have bought several cars from John Hine,both Pontiac and Dodge and used only their Service dept for over 20 years..i am a very satisfied customer.i also recently purchased an extended warranty from them..guess that shows i think the Service dept does a great job.They are priced fairly, listen to the customer and the Service manager, Jerry Antoine is always available if there is a question.#5. Make an appointment.

I have used John Hine Pontiac since I bought my first car from them in 1985. I have seldom had to have emergency service there but have always used their service dept for my car maintenance. I have been to other dealerships since I moved to Sacramento 10 years ago and in comparison, I have never had the level of customer service John Hine's staff offers. In this day and age where customer service seldom exists, I find John Hine has always risen above the rest in customer service. I sorely miss that. I have always owned Pontiacs and Mazda's and if that's your choice of vehicle and even if you own a different type of vehicle, if you are in the San Diego area, John Hine's the place to go. You cannot do better.

A completely satisfied and loyal LONG TIME customer

I have used John Hine to service my vehicles for many years. From the moment I pull up I feel like I receive the attention I need. I depend on them for all my service needs (oil changes to major repairs) and appreciate their honest business. It is always nice taking my vehicle in for an oil change and getting the free car wash!

Had a good service experience. Got in and out quick. Adviser was very helpful and I felt he had my best interests in mind. They told me that my brakes were OK but should be Replaced next time if they are wearing at the same rate. I thought that was honest as they could have told me they needed replacing now.

I brought my protege 5 in for a few oil changes. I noticed after the second oil change that the service manager had the color of my car as green instead of the actual color. The oil amount added for each oil change varied on each invoice...It should take the same amount everytime! I also had the check engine light come on and the amount quoted to repair this was $990.00. After their charge to determine the problem ($97) I had it fixed elsewhere and paid $341.00. I won't even go back for an oil change and would never consider purchasing a vehicle at this dealership.

this dealership should be closed down for the way they treat consumers.i now know why the car sales people have a bad wrap, but i am here to let you all know that there is a new breed of low life emerging from this dealership and its called SALES MANAGER
you uneducated thing called manager, i am here to let you know that i will tell every person i know from la jolla to delmar how you treated my daughter on her first car buying experience, it is a shame to be in the same town with such an animal like you, but what can we expect from someone that does not now who his father is. and to you MR HINE no i did not get mine at hine.
go to hell

6 and a half hours and over $600.00 to replace a battery and a hose in our Mazda MPV. The check engine light came back on during our drive directly back home, with very similar error code ("P0174" - supposedly read "P0171" previously). To this shop this was an unrelated event. I think they misread the code and did the wrong repair.

I visited this business to complete a test-drive offer. The salesman was very courteous and friendly. Told me all about the car, demonstrated the features, then contrasted the features with the present model year. I didn't really want to take a chance on test-driving the car, as I was having a bad day already; I am a bit superstitious. He did not make me drive the car and still honored the offer - this is something that most dealers will not allow. A very good experience.

PROS: Very attentive, friendly, responsive.
CONS: None

This is a dependable, professional place to take your car for repairs, oil changes, or to buy spare parts. Staff is courteous and after they repair your car or do your oil change, they will wash your car for free.