qwest

★★☆☆☆

About qwest

Categories
  • Telephone Companies
Details
  • Phone System Installation

Communications & Utilities

Communications & Utilities
More choices in Omaha:
Resultset_next

Digital Cable Omaha

4950-4952 Dodge St Omaha, NE

Resultset_next

DSL Omaha

5070 Leavenworth St Omaha, NE

1.6666666 3
Hi! Sign in to let us know how qwest was?
Write a Review
.

After having phone service with Qwest for 3 years, I moved to an apartment larger, across the hall and switched my phone service. After 2 service visits, numerous calls to customer service, and a week later, still no phone service. Then customer service, which is in another country, said I would have to pay $86 for another tech to come out. I said no and called back and cancelled my phone and just went wireless w/ another company. Thank god I didn't resign a contract.

1
★☆☆☆☆

After having phone service with Qwest for 3 years, I moved to an apartment larger, across the hall and switched my phone service. After 2 service visits, numerous calls to customer service, and a week later, still no phone service. Then customer service, which is in another country, said I would have to pay $86 for another tech to come out. I said no and called back and cancelled my phone and just went wireless w/ another company. Thank god I didn't resign a contract.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They wanted me to sign a contract for services, cox doesnt make me do this. I hate how only a select few people can get thier 8Mb/second connection....and i mean a select few!

2
★★☆☆☆

They wanted me to sign a contract for services, cox doesnt make me do this. I hate how only a select few people can get thier 8Mb/second connection....and i mean a select few!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

initially when i set up my phone, they did it wrong twice and did not give the correct credit for the promotions i was participating in. i had to make 3 calls to get this fixed and finally got to a young man who fixed everything and gave me an extra credit to my account. i signed up for a 2 year contract so knowing this i expect exceptional customer service the entire two years. i have not received good customer service thus far. when you call in to ask questions or get things fixed, the customer service agent usually has no idea what you are talking about or even how to fix it. while i understand they can not trust everyone, most companies when you tell them the payment has been made via an online service they are good to get you going again. my husband had missed my bill one month so the following month 9two months later mind you), they decide to cut my service off until they received the payment. ok fine. they told it woul dbe back on by wednesday ot thursday of that week. it took until saturday morning which was highly disappointing. after my current contract is up, i will be immediately switching to another service because of the poor customer service and the terrible coverage for the local 2 state area.

PROS: cheap phone
CONS: poor coverage and customer service

2
★★☆☆☆

initially when i set up my phone, they did it wrong twice and did not give the correct credit for the promotions i was participating in. i had to make 3 calls to get this fixed and finally got to a young man who fixed everything and gave me an extra credit to my account. i signed up for a 2 year contract so knowing this i expect exceptional customer service the entire two years. i have not received good customer service thus far. when you call in to ask questions or get things fixed, the customer service agent usually has no idea what you are talking about or even how to fix it. while i understand they can not trust everyone, most companies when you tell them the payment has been made via an online service they are good to get you going again. my husband had missed my bill one month so the following month 9two months later mind you), they decide to cut my service off until they received the payment. ok fine. they told it woul dbe back on by wednesday ot thursday of that week. it took until saturday morning which was highly disappointing. after my current contract is up, i will be immediately switching to another service because of the poor customer service and the terrible coverage for the local 2 state area.

PROS: cheap phone
CONS: poor coverage and customer service

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used qwest, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review