Apollo Plumbing Co.

★☆☆☆☆

About Apollo Plumbing Co.

Categories
  • Plumbers

Home Construction & Remodeling

Home Construction & Remodeling
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i called and got an appointment for the next morning. he came out and took a look and said he needed to go get some supplies. i waited and waited and finally started calling. i did not get hold of him til the next day and he told me he was on his way. i told him not to bother i had already called another plumbing company.

1
★☆☆☆☆

i called and got an appointment for the next morning. he came out and took a look and said he needed to go get some supplies. i waited and waited and finally started calling. i did not get hold of him til the next day and he told me he was on his way. i told him not to bother i had already called another plumbing company.

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Everything sounded great in the beginning - a nice guy, great price AND set an appointment for early the next morning. Then the trouble began. I waited for hours and when I finally get the guy on the phone he has what sounds like a feasible excuse and reschedules for the next day. The next day there I am again, waiting bright and early, but again he doesn't come. I call and am reassured on three different calls over the next few hours that he will definitely be there. He even called me back to verify directions! Hours pass, he doesnt come. He tells me he's sorry about all the problems and tells me he's having his father's plumbing company to send someone over for him and says they'll honor his price. When I talk to the other company (Clear Lake Plumbing) they actually laughed at me and said they wouldn't drive all the way here for a job that wasn't getting any more money than that! That evening the Apollo Plumbing guy apologizes and says what a terrible business he must look like. I even told him I understood if he needed to make an appointment for the next week or something if he doesnt have time right now but he says please give me another chance to make good on what I told you; says he'll be there first thing in the morning - he promises even. Against my better judgment I go ahead and set a third appointment. He never shows. When I call I never reach him again. Ever. I've never experienced such poor customer service. Beware - this guy lies and has absolutely no respect for customers or their time.

1
★☆☆☆☆

Everything sounded great in the beginning - a nice guy, great price AND set an appointment for early the next morning. Then the trouble began. I waited for hours and when I finally get the guy on the phone he has what sounds like a feasible excuse and reschedules for the next day. The next day there I am again, waiting bright and early, but again he doesn't come. I call and am reassured on three different calls over the next few hours that he will definitely be there. He even called me back to verify directions! Hours pass, he doesnt come. He tells me he's sorry about all the problems and tells me he's having his father's plumbing company to send someone over for him and says they'll honor his price. When I talk to the other company (Clear Lake Plumbing) they actually laughed at me and said they wouldn't drive all the way here for a job that wasn't getting any more money than that! That evening the Apollo Plumbing guy apologizes and says what a terrible business he must look like. I even told him I understood if he needed to make an appointment for the next week or something if he doesnt have time right now but he says please give me another chance to make good on what I told you; says he'll be there first thing in the morning - he promises even. Against my better judgment I go ahead and set a third appointment. He never shows. When I call I never reach him again. Ever. I've never experienced such poor customer service. Beware - this guy lies and has absolutely no respect for customers or their time.

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